Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“Worst possible customer experience overall. Would not recommend this provider to anyone. No customer care/service whatsoever!”

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(Car Insurance) - Posted 8 years ago

“absolutely disgusting beacuse im 20 years old and lloyds bank wont let me no reason given to reject the increase of my overdraft. ive had non stop issues with these clowns worst bank ever i will be closing my account down!!”

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Posted 8 years ago

“Hello! I was tried transfer to Lloyds bank from different bank, I came to interview with all documentation after fill out my application bank staff said that she have to contact they credit agency(I was tried open debit card not a credit card),I was wait in room for that, after 2-3 minutes she came back and said that bank cant open for me bank account because some thing wrong with my credit history, I was surprised and staff told that I not would be able open bank account some where else, she give me a booklet and said that I can contact they credit agency and they would be able to help me explain what is wrong, I contact Lloyds credit agency explain situation that bank don't want to open for me bank account and I would like to know what is wrong, credit agency said that they not make decision but bank Is making decision open for you bank account or not, and they don't know why Lloyds didn't open for me bank account!”

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Posted 8 years ago

“Was rear ended by another car this was not my fault. Reported this to Lloyds as my insurance company told I would be contacted. No contact made for 4days I recalled llyods to be told they had lost my details. Had to wait 1week before contacted then expected to wait 21days before they even look at my car. No calls back when promised, customer service is disgracefully bad, they don't care about customers. Still awaiting for call backs promised which don't happen. They are unhelpful. Left on hold hours and passed to many departments still without success. Get no where no matter how many calls made. Worst mistake choosing this company. When I needed to do a change of car earlier in the year they left me female stranded in middle of rural countryside picking up car with no help as they couldn't do it due to no computers, still not received call for that either. Happened in januaru its now july. Instead ended up with another insurance company and 2 cars. Lucky I used a different insurance company for second car as Lloyds let me down then this guy hit the car in the rear and I'm stuck trying to sort the claim. Regret ever using Lloyds would say avoid at all costs.”

Helpful Report

Posted 8 years ago

“I cancelled my llyods car insurance direct debit 2 days later I rang with my debit xard details to make the monthly payment..after going through the hassle if giving my card number etc..the advidvisor said the SYstem wouldnt raje the payment brcause my record shows a dd was pending. The advisor called me back a few days later and said I could pay by card in a few days. All of the information was recorded on my record...I have been pestered in the last few days saying I need to make payment otherwise the insurance will be cancelled.And I would be charged for the months cover PLUS a £55.00 cancellation charge! I will not be renewing my policy with Llyods when the time arrives..”

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Posted 8 years ago

“Very happy with what lloyds bank offer me”

Helpful Report

Posted 8 years ago

“I would urge all new customer to avoid Lloyds insurance. I renewed my car insurance with Lloyds back in December 2015 thinking that I have a cheap insurance. I provided all evidence of my NCB and then I received an email telling me that I am insured for a year. Apparently I had to learn a hard lesson with Lloyds to learn that my insurance was cancelled in February 2016 without informing me. I was driving on the road for 28 days without insurance and stopped by the police to learn that I do not have insurance. My car was impounded. I had to pay a huge cost to get my car back, 6points and plus increase insurance premium from £800 to £2000 for next 5 year. With all my cost together I have spent £3k. A big stress I never expected with an insurance company. Even though, I paid upfront to Lloyds on my insurance but I am still branded as a criminal; avoiding insurance. Lloyds claims that they issued me with cancellation letters but I never received. I have called Lloyds that they knew I was not receiving letters so that could have emailed or called me. Lloyds policy is not to send emails or call customers if insurance policy is due cancellation. If you try to complain to the manager does not speak to you and person dealing with is the customer services advisor totally unhelpful. Please please avoid this company. I am dealing with ombudsman now to clear my name and get my life back.”

Helpful Report

Posted 8 years ago

“I strongly advise you to avoid this firm's insurance arm if you lead a normal life Their way of discouraging claims is never answering the phone! It is torally shameful.”

Helpful Report

Posted 8 years ago

“I have a car insurance policy with lloyds. Someone rear ended my car this week (not my fault). I made a big mistake of phoning Lloyds to make a claim. I assumed as it was 3rd party fault I wouldn't be penalised. Little did I realise my excess would be payable and I was at risk of losing my no claims discount. I phoned up within 24 hours to cancel the claim as the 3rd party insurer was more than happy to help. Much more helpful than Lloyds to be honest. Today I received a phone call from Enterprise on instruction from Lloyd's offering me a car while my goes in at TWK Thomas in Swansea, as far as I was concerned the claim had been shut down, clearly not. My online service centre also shows a claim logged against me as well. It is not a claim, it is a notification. Lloyds Bank car insurance have done nothing and paid no money to anybody. I have been trying all week to get this removed, customer services pass me back and forth to AXA and the claims department. Nobody at Lloyds Bank car insurance seems to know what they are doing. I'm sick to the back teeth will never use any of Lloyds services again. I last spoke to Olivia in the claims team, who said that the claim hadn’t been changed to a notification only despite my several phone calls throughout the week to both customer services and the claims department. She advised me to speak to customer services to get the claim removed from my self service centre. Something I have already done and nobody has bothered to resolve or action. Quick enough to try and pass you on to a personal injury department, they are very enthusiastic about that matter, Staff are incompetent, Not Helpful and will pass the buck to another department wherever possible”

Helpful Report

Posted 8 years ago

“Having been on the phone for 2 hours 20mins tonight, I have still not got through to your fraud team! Spent an hour on hold to finally hear a voice to be told I had been put through to the wrong dept! Another hour on hold to your fraud team and now I've had to hang up as 2 hours on hold is ridiculous and I have to sleep. I will be changing banks at the earliest opportunity. Absolutely disgusted”

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Posted 8 years ago

“Id rang a few times to disbute a transaction. They were no help what so ever as they asked for lots of information that was time wasting to get for them as id cancelled an order but never got a refund. I emailed as they asked and got a reply 5 days later after emailing numerous of timea to get through to them. Its terrible I dont know how they get paid they dont do there job correctly or even answer to emails on time. So when they got back to me I had already sent them proof of purchase and other picture attachments to prove what I needed too. So they asked me for this again and just didn't sound helpfull at all. I sent it all again and never got a reply. Im on the 8th day and just no help further. And the attitude from a foreign women on the phone the first time was diacusting made me feel I was in the wrong. When in FACT I wanted MY money back from a transaction from aliexpress!”

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Posted 8 years ago

“Bad customer service - diabutes team”

Helpful Report

Posted 8 years ago

“It just insurance isn't it. Attractive because of the £50 refund, but like most insurances there are more things NOT covered than those that are covered. Will probably renew if the price has not increased too much because of the floods. Its too much hassle to compare all the small print when comparing offers from various insurers.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“When I opened my bank account I specifically said that I don't want any over draft facilities. I have since then moved from the UK to the USA and have not kept an eye on the balance of the account. I made an order online using my Lloyds account, assuming that I had cash in there, the payment went through no problemo. 3 months later I check the account to find that on that payment (which was a birthday Cake for my gran- the name on the payment was CAKES) I had overdrawn by 47.25! I was shocked to find my account in debt as I was under the impression that that wasn't possible and I had not received any communication from the bank (I was not at the address specified and my mobile number had changed, but surely when they realized this they should have tried email?- they cannot say that they exhausted all communication channels! and even so, if they couldn't reach me, why did they allow the transaction to go through?). So, I phoned Lloyds and asked who allowed the transaction to go though and the response was comical, "Well Miss, we never know whether its an emergency so we let it go through a reviewing process and then accept or decline if we think its an emergency or not". Surely "CAKES" doesn't sound like an emergency? Since going into "Unplanned Over Draft" of 47.25 pounds, I have now had to pay 250.59 pounds with all the "fees" that come along with unplanned over draft. Needless to say I have pulled the plug with Lloyds and shall not recommend them to anyone as I would never want someone who isn't able to pay off the debt, to get into a situation like this. Lloyds, you are a company that is willingly helping our country and people run into Debt that is beyond reparable. LLoyds, I'm disappointed and disgusted”

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Posted 8 years ago

“I found the price for my car insurance was very reasonable and will going back again at end of year when it finishes as long as there are no big changes in there prices”

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(Car Insurance) - Posted 8 years ago

“I tried to phone Lloyds Car Insurance and had to phone them. There was a lengthy and most ridiculous announcement, and I really mean lengthy, lasting several minutes babbling along and wasting my time. What kind of Customer Service is this, making your Customers listen to such a long message before you even get a choice which department you need?”

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Posted 8 years ago

“I would have liked to have had my policy sent to me in a hard copy via the post not all done online. I only done it this way as it was cheaper, but don't think I'll do it this way again as I wasn't comfortable with the process.”

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(Car Insurance) - Posted 8 years ago

“Will not be renewing through Lloyds”

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(Car Insurance) - Posted 8 years ago

“very good and easy to get cover”

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(Car Insurance) - Posted 8 years ago

“Absolutely fantastic service. I had an incident with account fraud I discovered today. I phoned them up and I was instantly refunded an investigation was launched and the police where involved. I was given advice about keeping my account safe and the customer service was brilliant. I'm an extremely happy customer!!”

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Posted 8 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews