Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“I was a victim of fraud, as soon as an unrecognised transaction was made from my account, my bank messaged me straight away. They simply sent me an automated message asking if I had made this transaction, and I had to reply a YES or NO. When I replied NO, they told me to ring them ASAP. I rang them and got through within 5minutes after on hold, I was patched through to a lovely Irish lady who was so very understanding and helpful. After a few security questions, she reported the fraud and cancelled my card for me. She was then frequently apologetic and told me they would refund me the money within 2-3 working days. Not even an hour gone by, I get a notification on my online banking. They had already refunded me! Also as the transaction had taken me into my overdraft, they also refunded me this money too. Honestly, so happy with my experience. I wish I could remember the women’s name, just to thank her again!”

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Posted 4 years ago

“The best of Bank”

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(Car Insurance) - Posted 4 years ago

“I am not one to ever leave negative reviews, but I have been trying to organise something with your business banking team for over a month and still nothing, literally no one cares. This is beyond imagination. Lloyds does absolutely NOTHING for small businesses. If you were to ever consider taking an account as a small business with Lloyds, I would strongly advise against it.”

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Posted 4 years ago

“Contacted Lloyds Bank fraud team due to a suspicious payment, spoke to a woman named Cat (meow) from Ireland. Ended up resolving my issue quickly and efficiently and was a joy to talk to. Above and beyond customer service.”

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Posted 4 years ago

“Black horse...oh yeah black souls to d bone Omg chi outgrow my mate had a cash flow and Lloyd's Westminster victoria told my friend off, they refused to open lotto winnings on a mega lotto! Disgusting,,as a bank that is bailed out by public funds..they should hang their heads I shame!,,,”

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Posted 4 years ago

“NO EMPATHY NO COMPASSION POOR CUSTOMER SERVICES They blocked my mother from her on line account after attempting to pay a invoice on line. She phoned bank and went through security questions she then requested that I spoke on her behalf, was then left on hold for an hour during which time my mother went on a medical appointment I was then told that my mother needed to answer additional questions and that I could not answer these on her behalf as a result my mother has been left with no access to her account and is unable to even buy herself a cup of tea.”

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Posted 4 years ago

“Its was easy and quick to what I needed.”

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(Car Insurance) - Posted 4 years ago

“stop putting the cost up year after year”

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(Car Insurance) - Posted 4 years ago

“I only problem i found, obviously hadnt read the small print, that when i was involved in an accident i wouldonly get a courtesy car if car could be repaired. Sadly it was written off by the underwriters Liverpool Victoria, so have been paying out for hire cars whilst i look for a new car”

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(Car Insurance) - Posted 4 years ago

“I had rang up and tried to transfer money under no circumstances would she help me. So ended up trying again the next day ended up talking to Andrew from Belfast well all I will say is he went out of his way to help me. Such a lovely guy from start to finish couldn’t praise him enough. So one again Andrew from Belfast thank you so much Debbie”

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Posted 4 years ago

“Horrible phone service. I tried to switch to Lloyds but it failed. The message they sent me included a wrong telephone number which was not the LLoyds switching team but Halifax. And after I got the correct LLoyds switching team telephone number through internet service, it took forever to get someone to talk to. The worst part was when you got through the hotline, the category selection was so unclear that you could easily go to a wrong category. The staff was not helping at all. They said to transfer my call to another team but they just transferred me back to the category selection so I had to manually select another category and wait for someone to pick up the call again. Not to mention in the first 3 days I failed to get someone to talk to. I could never reach anyone in the afternoon. I had to get up early to make the phone call eventually. It was a horrible experience.”

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Posted 4 years ago

“I have had several problems with Lloyds. First of all the customer service is abysmal. You wait at least half an hour to connect a call, even if it is important like a stolen card, then the staff are rude and impolite. In addition to this, the card itself is dodgy. Mine has been retained by an ATM machine twice, leaving me in a very difficult situation. I also receive a very very annoying weekly email from Lloyds titled "We want you to recognise a fraudulent email". How many times do you have to send this! I have opted out of all email communications yet still receive this rubbish each week. Banks are also unethical as they have shareholders that profit out of other people's money - in a building society the company is owned by its customers.”

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Posted 4 years ago

“I want to thank a remarkable named Lewis Wykes from Lloyds Fraud department. He showed great patience and compassion when deal with a problem I had. His is without a doubt an asset to Lloyds and thank him restoring my belief in knowing that when a problem is dealt with by the right person most things can be sorted. So thank you again Lewis Wykes.”

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Posted 4 years ago

“Very easy to sort out very professional would recommend this service without hesitating”

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(Car Insurance) - Posted 4 years ago

“I lost my bank card,ordered a new one.Such a good and helpful service at the Leicester branch and also customer service.Recived my New Bank card 1 day later!👏👍Thank u”

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Posted 4 years ago

“It's a shame I can't give zero stars to Lloyds Bank. They are unable to handle a basic request posting a paper statement. It was meant to take upto 7 working days - but it has been a month now. Using their online & in-app complaints process has not helped at all. I've contacted them a number of times have not had a single callback. DO NOT WASTE YOUR TIME WITH THIS BANK”

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Posted 4 years ago

“Lloyds are clowns. My parents died and rather than help they made it as difficult as possible. 5 different phone calls from 5 different people with 5 different stories. Then denied it like an NHS doctor who murders kids. The car was damaged when my died, so obviously made a claim, but as i am US citizen they would not cover me to drive, and as they are clearly tighter than black horses butthole on there logo, they would not even fork out for a hire car as a gesture of goodwill. 100 quid. Despite it being part of the policy....”

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Posted 4 years ago

“App is easy and always works. Been with them for 6 years, have a basic account and an easy saver. Never had an issues at all. Have tried other banks but for me, lloyds is best.”

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Posted 4 years ago

“Very good service”

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(Car Insurance) - Posted 4 years ago

“I was moving house and wanted to transfer my contents insurance to the new address and also wanted to cover contents in transit. I spoke, in total, to three people over the weeks before our move. All were helpful. The standout person (Gareth I think) was working from home during the heatwave in July . He was exceptionally good. Not only confirmed arrangements for cover in transit, but also set up my policy for the new address - all from his bedroom a few miles outside Halifax. Heartwarmingly good service. Lynda Five stars 🌟 🌟🌟🌟🌟”

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Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews