Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a bouquet of flowers with a bottle of Prosecco off my daughter and her partner for Mothers Day. They arrived on the day, all okay at that stage. However within 4 days I had to throw away more than half of the flowers, and the others are now after 6 days going to be thrown away. After spending a lot of money on flowers my daughter is very upset and I am very angry that a company such as M & S would supply such poor quality flowers. I will never buy flowers from them again!”

Helpful Report

Posted 3 years ago

“Can only echo other customer comments - my Mother's Day flowers were Nothing like the online photograph. Who knows how long the wilted and broken blooms had been bagged in the box. By day 2, stems had rotted and flower heads never had a chance! Would love to hear a comment from M & S!”

Helpful Report

Posted 3 years ago

“Three bouquet of flowers purchased for Mother’s Day. £25 for each bouquet and they were absolutely shocking. Contacted M&S with no response. I will never buy from them again.”

Marks & Spencer 1 star review on 19th March 2021

Helpful Report

Posted 3 years ago

“If I could give minus ten stars I would. Huge box with very small broken plant inside complete with smashed pot for mother's day. Complained and was sent an even worse replacement. Promised a new replacement but never arrived. What on earth has happened to marks and Spencers . SO angry and disappointed. 😐”

Helpful Report

Posted 3 years ago

“My 13yr old son paid £12 for a bunch of flowers for Mothering Sunday. The quality was really poor and all but one of the Lilly heads has shrivelled and turned brown, so they won’t be opening. There were only 3 stems with 11 buds. The leaves are also yellow. Tesco and Asda sell lovely lilies at just £6 and you get high quality FRESH flowers that last well over the 5 days equally suggested by M&S. Same conditions as always, away from sunlight, not in a hot room or near a draft, the same as I would with Tesco or Asda flowers. Cut perfectly and placed in plant food. What on earth has happened to M&S quality standards? The M&S flowers were meant to be a premium treat instead they were a disappointment. Such a shame. I can see from reviews that I wasn’t alone. However, the Belgium dusted truffles went down a treat. Also, the £25 meal deal of roast beef, roast potatoes and apple pie was great, even if I had to oversee the cooking. There are more important things to worry about in life but when I see others can’t see their parent & the flowers were meant to make up for this, I can only guess M&S were a bit stretched to meet demand and their standards slipped, which has left many upset customers and recipients. I personally won’t be buying M&S flowers and next time he’ll buy from Asda or Tesco if he buys flowers again.”

Helpful Report

Posted 3 years ago

“Flowers daughter bought me lasted 2 days really disappointed won't be purchasing from you againc”

Helpful Report

Posted 3 years ago

“Very disappointed with Mother’s Day flowers. Large ‘tree’ in middle to bulk it out. Flowers already wilting. Haven’t told my son but have e mailed complaints dept.”

Marks & Spencer 2 star review on 19th March 2021

Helpful Report

Posted 3 years ago

“Flowers sent for Mother’s Day arrived half dead and the whole lot were gone within 4 days. Tried to complain but first time operator hung up on me and second time gave me non existent email address. Tried live chat but again no one available and it timed out. My son spent a lot of his hard earned money on these and it’s disgusting that there is no way to even complain about them. Shame on you.”

Helpful Report

Posted 3 years ago

“Dead, wilted, lifeless flowers with no colour. Appalling that someone could even send these out on Mother's day. Profit over people, shame on you M&S”

Helpful Report

Posted 3 years ago

“i bought the roses/tulips and they are absolutely gorgeous they are still looking like i only got them yesterday when in fact they was a special gift for my daughters on mothers day, absolutely delighted with them thank you so much .”

Marks & Spencer 5 star review on 19th March 2021

Helpful Report

Posted 3 years ago

“Received flowers for Mother's Day I was really disappointed they were almost dead when they arrived I put them in water with the flower food hoping they would recover but they didn't a poor flower bouquet from m&s.”

Helpful Report

Posted 3 years ago

“My daughter sent flowers for mother's day The boxes were wet where water had leaked and flowers were disgraceful.Not a week on and heads are dropping off the roses and flowers are limp and shabby.Dont know how much she paid but whatever it was they weren't worth it.Have had better flowers from supermarket for £5 and lasted for over 3 weeks.Definately not impressed with Marks and Spencers flowers”

Helpful Report

Posted 3 years ago

“Mother's day flowers arrived Wednesday afternoonsusan”

Helpful Report

Posted 3 years ago

“My daughter ordered Mother’s Day flowers for me , extremely disappointed, flowers in bad condition and bulked out with greenery , especially after she told me the cost , could of brought a better bunch at the local petrol station , complete rip off”

Helpful Report

Posted 3 years ago

“Flowers ordered for Mothers day, looked nothing like the image on line, hardly any flowers more leaves than anything else. The flowers that were there were limp and dying. I will never ever buy from Marks and Spencer again, not even had a response to my complaint.”

Helpful Report

Posted 3 years ago

“Dead and wilting flowers - photo on their website a complete opposite of what arrived. Have ordered from M&S before but cannot not believe what was delivered on Mother's Day! SOOOOO DISAPPOINTED!!!”

Marks & Spencer 1 star review on 18th March 2021

Helpful Report

Posted 3 years ago

“Huge box arrived on M Day contained small dull sparse bouquet, greenery half dead, roses all brown outer petals did remove as instructed but all others went brown too, no gift card, 2 boxes stuffed with black paper and polystyrene type Pellets containing small afternoon tea items, cheap slab lemon cake, tiny shortbread, nice small chocolates, jam and pretty tea caddy. The profit must be be huge for them but a huge disappointment for a mother who’s relative spent a lot of hard earned money as we haven’t seen each other for nearly a year. Shame on M and S when it could have done so much better. Ie. Better brighter flowers, individual decorated cake and pretty decorated box......didn’t need two to recycle. I don’t want to tell her how dreadful it was as much thought went into it and presumably a high price.”

Helpful Report

Posted 3 years ago

“Mothers Day flowers from my son arrived on time, securely packaged. Roses and tulips were a bit smaller than a usual M and S bouquet, but hey, we are still in a global pandemic it seems a miracle that we can still source flower bouquets, so I say well done M and S, and all those people working unseen to give us a sense of normality.”

Helpful Report

Posted 3 years ago

“Large cardboard box delivered for Mother’s Day. Eleven small steps and two bits of sparse greenery. Was this supposed to be a ‘bouquet’? Leaves on some stalks dead and even shrivelled dry. I haven’t told my daughter.....what a waste of money. Looks as though they were making two bouquets out of one. Very cross recipient.”

Helpful Report

Posted 3 years ago

“My Mother’ Day flowers arrived around 8 am on the Sunday morning and they were (and still are 4 days later) gorgeous. A lovely bunch of roses and tulips. Absolutely couldn’t be happier.”

Marks & Spencer 5 star review on 18th March 2021

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews