Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent my best friend a bouquet of 29 roses for her birthday she said they was beautiful and was really pleased they delivered them on her birthday”

Helpful Report

Posted 1 year ago

“I ordered the Valentine's Dozen Red Rose Bouquet to be delivered to my wife on Valentine's Day. The parcel was delivered by DPD as promised but the roses were battered, dried out and heads were snapped off. I was given a full refund but the customer services guy didn't seem to be bothered that we were so disappointed”

Marks & Spencer 1 star review on 14th February 2024

Helpful Report

Posted 1 year ago

“Very disappointed with M&S Indian favourites box (menu to share) We followed the timmings for cooking and the end result came as a surprise of congieled sauces that did not even emulate the photo's on the box .At over £12.00 I feel the same product at under four pounds less is far nicer from Morrisons. This is inclusive of larger portions ,far higher flavours and larger plus lighter textured onion bhajis. Sadly M and S you really let us time this time .”

Helpful Report

Posted 1 year ago

“Shocking state of roses. Brown and flat. 3rd time now had terrible delivery either sent or received. Never use then again.”

Helpful Report

Posted 1 year ago

“Flowers all wilting mostly greenery, very poor”

Helpful Report

Posted 1 year ago

“My friend bought me a Luxury Christmas Flowering Basket, which must have cost a great deal of money, but only a day or two later all the plants in that basket, especially the roses, apart from the peace lily, were dying or dead. They seem to have been planted on the day of sale and therefore were not settled - why do this?! A huge disappointment!”

Helpful Report

Posted 1 year ago

“I bought a amaryllis plant for a Christmas present and we have had no flowers on it only leaves so it was a let down I bought it about 2week before Christmas”

Helpful Report

Posted 1 year ago

“The flowers which arrived today were very poor and half dead. As a special birthday gift I’m sure the senders would be extremely upset to know this, especially knowing the prices charged. Very disappointed but would not like them to know as it would be very upsetting after they went to all the trouble of organising the delivery etc.”

Helpful Report

Posted 1 year ago

“Bought a rose bouquet 22 dec for my daughter went to see her 24 dec all the roses had petals falling off these flowers are the worst I have ever bought waste of £20 really disappointed”

Helpful Report

Posted 1 year ago

“My friend ordered a delivery of flowers as a surprise for myself. On opening the box two of the five stems were positively dead (Amayllis flowers). I had to tell her as they were obviously quite expensive. She immediately rang customer service and spoke with a lovely lady who arranged for new but different flowers to be delivered on Xmas eve. Also, champagne, a lovely candle and some Percy pig sweets. They are stunning!! I am also being sent more flowers on the 27th apparently which is an exceptional recovery service!! Well done and thank you so much M&S, you have made myself and my friend very happy!!”

Helpful Report

Posted 1 year ago

“No stars.awful service.”

Helpful Report

Posted 1 year ago

“Christmas flowers arrived today 23rd Dec. Am really disappointed and sorry that my brother paid for what is in fact really poor quality. Out of five roses one was already beyond help and the other four won't last a day. As well as that two stems of thistles which are also on their last legs, two carnations and some other weird shrub and two strange miniature pine cones on sticks. I'm certain this is not what was expected when purchase”

Helpful Report

Posted 1 year ago

“Shameful customer service, both items not fit for purposeMagic jeans Cody me £45, when collected legs of jeans covered in dust looked like they’d been dragged along the floorJumper flawed in 3 places No staff to help on shop floor, only 3 cashiers who were mega busy, was forced to refund & re-order. Will be taking my custom elsewhere. Worst customer service elsewhere. Clearly No checking on ordered goods. Total disregard of Customer. After spending &75 on jeans & jumper. Worst customer service ever at Brentwood M & S”

Helpful Report

Posted 1 year ago

“What shocking reviews I would never in a million years thought that head office would allow one of the general managers to ban shoppers for rewarding there staff what a way to destroy the company’s once fantastic reputation very sad indeed like her behaviour well done Thomas”

Helpful Report

Posted 1 year ago

“A friend sent the white plants in a basket arrangement £40 The rose orange in colour was in poor condition on arrival and did not survive. 3 years ago I received a similar basket arrangement and most of it is thriving now.Very disappointed”

Helpful Report

Posted 1 year ago

“Can't comment as yet on the state of the flowers as they never arrived. But I will NEVER EVER order from Marks again as you can't rely on them at all. My sisters 80th was today and the tracking information for Yodel say they're still at depot and it's now after 10pm. I phoned Marks after I'd placed the order a week ago to check they would arrive on her birthday and I was told they would. If I'd known they use Yodel for their deliveries I would have gone elsewhere. As it's freezing outside and Yodel's depots aren't heated I would imagine if, or when they arrive they will be in a dreadful state and I'm unable to ring my sister now to apologise as she'll be in bed. She will think that I haven't bothered to send her anything for her special birthday and she will ,I know be really upset. Marks used to be such a reliable firm to deal with so why are they no longer honouring their commitments? I've just read the other reviews which all paint a similar very sad picture of similar scenarios to the one above so I guess all I can say to future potential buyers is ' don't order flowers from Marks unless you don't care when or if they'll arrive or what state they'll be in if or when they do.”

Helpful Report

Posted 1 year ago

“Present for my elderly mother after surgery as she is stuck at home and feeling lonely and a not sad. Despite ordering in good time and choosing designated day for delivery M&S flowers did not deliver, did not bother contacting me to say on the so-called delivery day to say they had stock issue. Pathetic. Useless. Disappointed they let my mum down as she waited all day for her ‘surprise’. Needless to say I will NEVER buy off these cowboys again. Only recommendation I can give is to buy from elsewhere.”

Helpful Report

Posted 1 year ago

“75th birthday present for my wife, £40 bouquet, which was almost dead on arrival, some flowers must have been out of water for more than a week, others were all wilted, petals were brown, a couple of roses had even fallen off, an absolute disgrace, I received a refund and a £20 gift card, but I will never buy flowers from this store again. Shame on Marks and Spencer.”

Helpful Report

Posted 1 year ago

“I was compelled to write this review because I am truly impressed by the quality of the Montserra plant I received. More than what I expected. Larger and abundant with big and baby leaves. In such a good health too. Arrived as expected through delivery. Very happy with my purchase. Will buy again!”

Marks & Spencer 5 star review on 17th October 2023

Helpful Report

Posted 1 year ago

“Very very disappointing, no idea who sent it. Outside label marked Saturday- delivered Thursday, four working days late. Very substandard orchid, yellowing damaged leaves Not recommended”

Helpful Report

Posted 1 year ago

Marks & Spencer is rated 2.1 based on 1,218 reviews