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Marks & Spencer Reviews

2.1 Rating 1,183 Reviews
25 %
of reviewers recommend Marks & Spencer
2.1
Based on 1,183 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024
Wendy
Marks & Spencer 1 star review on 4th August 2024
Lozenge
Marks & Spencer 1 star review on 4th August 2024
Lozenge
Marks & Spencer 1 star review on 4th August 2024
Lozenge
Marks & Spencer 1 star review on 16th July 2024
Anonymous
Marks & Spencer 1 star review on 16th July 2024
Anonymous
Marks & Spencer 1 star review on 16th July 2024
Anonymous
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Anonymous
Anonymous  // 01/01/2019
I bought flowers for my friends Golden Wedding and she phoned me saying they were Beautiful she had no idea I kept phoning her to make sure she at home they arrived today and she was thrilled They were Delived as Planned
Helpful Report
Posted 1 year ago
Marks+Spencers your reviews are amazing and at the same time very worrying for your Long term customers if that's how you allow your staff and section Managers to behave good luck i think you are going to need it well Done the Manager of that Flagship store
Helpful Report
Posted 1 year ago
Ordered a bouquet from M & S as an anniversary present for our friends. Ordered on Monday for delivery on Wednesday. At first I was disappointed to learn that the delivery time was given as between 17:07 and 18:07, but then later advised DPD were running late. As a result the bouquet was not delivered on Wednesday and it said a card had been left, which has not been confirmed by our friends. However, the next day, the tracking info said that the delivery was attempted at 15:30, which is completely incorrect. The bouquet finally arrive a day late with the roses in tired but reasonable condition. We won’t use M&S again to buy flowers and I suggest they need to improve the delivery service dramatically.
Helpful Report
Posted 1 year ago
Had flowers sent to me , they came in a terrible condition , yellow stems and battered flower heads !! , Another came as a gift 4 days later , should of been flowers & chocolates , flowers wilting & no chocolates !!! , whats happened to quality control , this is not M&S !! , this is awful M&S
Helpful Report
Posted 1 year ago
Sent Sunflowers to a friend for a special occasion ....they arrived a day late looking tired and wilted and 3 days later looked dead....I did receive a refund but that's not the point... my friend was embarrassed to tell me I need to get a refund and I was embarrassed to hear this as I wanted her to receive some lovely fresh Sunflowers.very disappointing from a retailer company like M@S.
Helpful Report
Posted 1 year ago
After the death of a much loved family member a friend sent me a large bunch of roses from M & S . They arrived looking very tired and some leaves had rust spots on them. The card with the message on had a spelling error which the sender would not misspell. I contacted customer serves who apologised and immediately offered a replacement. I told them about the message in the card and what it should have read. 2 days later the replacement roses arrived. They did look better but not nice and fresh. The card still had the spelling error which was a disgrace ! Honestly the flowers from Aldi are far nicer and fresher and considerably M & S roses were £35 a bunch ( which was what the sender had bought ) They would have been so disappointed as was I.
Helpful Report
Posted 1 year ago
Ordered flowers for my mum to mark the anniversary of my fathers passing. She waited in for the allotted slot they didn’t show. Said the dpd driver did show up outside threw packages about all over his van then drove off. Still no sign of them. Second time they have let me down with an order won’t be using again
Helpful Report
Posted 1 year ago
Rose bouquet absolutely perfect! My friend was highly delighted with it! Thank you M & S
Helpful Report
Posted 1 year ago
My issue is with M&S online delivery service. The item, 'delivered' here to our East Lincolnshire address at midday on Monday 26 June, by notoriously poor EVRI (Hermes), was thrown over a 2.2 metre high gate and landed in a muddy puddle. As this cheap and nasty courier service is the best that M&S can provide, we will never use M&S again.
Helpful Report
Posted 1 year ago
Would have given these dead flowers a 0 if it was possible. These were a thankyou gift to my daughter, the person who bought them does not know about this review. I am a recently retired florist of many years so I know a bit about flowers! I am so angry, these flowers are 2 days old, If they were in my shop I would have binned them - not sold them. Would like to send photos of them but this site will not let me!!!
Helpful Report
Posted 1 year ago
Terribly slow payment/delivery on website for flowers. I have given up and gone elsewhere. Shame on you M&S.
Helpful Report
Posted 1 year ago
The quality of your online delivery service for flowers is absolutely appalling. They turn up half dead. If you can’t deliver them in water, like professional florists do, I suggest you remove this service I am one of many I see and this isn’t the first time I personally never order through you for this reason but I have told family and friends to never order through m&s too
Helpful Report
Posted 1 year ago
i would agree with the Torquay M+S reviews if the management and staff can speak and treat a customer in the way they did and for General manager Thomas to tell all of her staff not to engage in any form of conversation with this customer or even say good morning to the customer with the hope they would get the hint and go elsewhere is disgusting it sounds like school play ground bullying and there is always a leader which sounds like Nicola section manager and i agree lets hope there is someone looking down on horrible people like that because its very clear no one else will this is what happens when you complain about a member of Mrs Thomas management team so been warned keep quite and say nothing or you the customer will pay the price as Thomas says its a private shop she doesn't need to give you a reason why its not just bullying its M+S the best ever
Helpful Report
Posted 1 year ago
after reading the reviews on Torquay how shocking there Reviews are and to think the so called general manager Claire Thomas can ban a customer for rewarding her staff that showed they care about the customer and value them if Marks and Spencers policy is staff are not allowed to accept anything from the customer then why do they take it clearly Claire Thomas has lost all control of her staff if she couldn't stop her staff from taking these rewards yet she could sit back and allow two members of her staff ring 101 and tell a pack of LIES to the police which i believe she new was a Lie as the old saying says what goes around comes around its one food hall i will be keeping well away from
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Posted 1 year ago
I was absolutely delighted when I received some very enexpected flowers from a friend. However this was short lived the flowers arrived looking worse for ware but thought after a night in water would be ok but alas no looked half dead the next morning. Contacted customer services which to be honest the person I spk too couldn't be bothered to even listen to my compaint. Advised of another delivery the next day. They did turn up looking better than the day before but we're not great Vue considering how much my friend would of paid. Would not advise anyone to order from m n s. If I could have given a zero I would of.
Helpful Report
Posted 1 year ago
An absolute debacle-ordering easy enough but flowers didn’t arrive 24 hours after they should have. Best idea from Customer Service was to cancel and reorder-err no, not when the first lot hadn’t turned up. My advice would be not to use M&S for flower delivery, their partnership with Yodel actually doesn’t deliver, am absolutely furious as flowers were for a friend undergoing surgical investigation 😡
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Posted 1 year ago
Advertised as 25 stems... only 18 received. Nearly a 3rd missing.. Customer service was appalling.
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Posted 1 year ago
Couldn't place an order for flower delivery because the website is absolutely awful! The box for salutation is simply not working therefore M&S has lost my business. My wifi speed is showing 'excellent' so the fault is not on my side.
Helpful Report
Posted 1 year ago
Today I have received a beautiful delivery of GET WELL flowers from my niece . the courier was DPD in the Northampton area who are always excellent. The flowers are a large bunch of cream, pink and red roses in an extremely strong box and fixed tightly to the base of the interior. If these can arrive perfectly = on time / in excellent condition why are M&S allowing such appalling uncaring staff in other reviews to continue giving such bad service and couldn't care less attitude ? They are obviously losing a vast number of customers , businesses these days can ill afford to lose them.
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Posted 1 year ago
Flowers ordered 6 days before date- arrived so late- after 8pm on aunts birthday. Had been in delivery van all day. So disappointed. Why cant M n S have service agreement flowers are delivered before lunch? Won't use again.
Helpful Report
Posted 1 year ago
Marks & Spencer is rated 2.1 based on 1,183 reviews