Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to order two bouquets when my mum’s birthday one was to be sent to my house. I only noticed the error after an hour and with M& S that’s too late to amend/ cancel order. It is not clear on the online order form where the delivery address goes as against your own one for credit card purposes. This has happened to me before but I noticed it in time and was able to cancel and reorder. Now I’ve had to buy two. One for her and one I don’t want to be delivered to me. Will use independent florists next time.”

Helpful Report

Posted 4 years ago

“flowers did not turn up on special day ordered early. Rang yodel hadnt left factory. m and s abit more helpful but for the price could had been better resent arrived 4 days later not sure if I order again. Local florist arrived on day of order”

Helpful Report

Posted 4 years ago

“Despite taking great care to look after m&s roses sent by a friend, they wilted within 3 days. Poor priduct”

Helpful Report

Posted 4 years ago

“Just bought flowers in-store at Marks. Carnations. Not impressed. Four flowers were broken off and a couple of buds broken.”

Helpful Report

Posted 4 years ago

“Just received bouquet... trial run to see if could be used in wedding....ordered at weekend... couldn't deliver to Thurs....do much for next day.... absolutely not worth £35 and the leaves are already wilting...really not impressed”

Helpful Report

Posted 4 years ago

“My daughter ordered flowers to be delivered to me on my birthday, a Saturday. These flowers were not delivered to me until Sunday afternoon although a delivery date of Saturday was clearly shown on the box. Obviously the flowers must be delivered on the day requested or there is no point in spending a lot of money on them. This is not the first time that flowers from M&S have arrived late. The flowers were looking a bit sorry for themselves when they arrived but hopefully they will pick up. I”

Helpful Report

Posted 4 years ago

“Received Serene Bouquet as a gift - very disappointing - chrysanthemums had brown tinged petals - obviously had been cut some time - others were losing their petals - roses had limp drooping heads - very poor. Need to get your act together M & S - not good enough.”

Helpful Report

Posted 4 years ago

“On Thursday 13th August, I bought my granddaughter a £10 bouquet as a present for achieving good A-level results. The bouquet contained several large sunflowers as well as some other blue flowers and foliage and the label on them stated that they were good for up to 7 days. When I spoke to her this morning my granddaughter told me that the flowers had to be thrown away yesterday as they were shedding flowers and the leaves were wilting. I am so disappointed.”

Helpful Report

Posted 4 years ago

“Bought a bouquet of flowers for my wife for our 20th wedding anniversary. They were beautiful when they arrived and very well received. However, after just 4 days, we're on the verge of putting them in the compost. They have really deteriorated and they are starting to smell really bad. I expect much more for £35 and will think twice before ordering again, though I've usually had good quality flowers before.”

Helpful Report

Posted 4 years ago

“My birthday flowers delivered with repacked by yodel label on. The water had leaked everywhere gift bag and label soaked, phoned and complained. A replacement arrived the next day in the same condition. No water left in the box and bag and card soaked. The flowers are lovely but delivery terrible. Very disappointing”

Helpful Report

Posted 4 years ago

“Flower subscription service needs overhauling. Nowhere on your account can you check if the delivery is expected on the correct day. First month they were fine and fairly good flowers. Second time they came a week late and were poor quality. Subscription now cancelled. For £5 more Freddie’s Flowers are brilliant. A friend sent me a box and they lasted 2 weeks. My first one from M&S lasted less than a week.”

Helpful Report

Posted 4 years ago

“Letterbox flowers, birthday present from godson. Contained a note 'We aren't dead flowers, just thirsty'. Placed in water as soon as received, the small daisy sprays already had curled dried petals which did not recover. Irises never opened, yellow flowers opened after 5 days. We never tell the sender because https://www.reviews.io/exit/18069it spoils their lovely gesture.”

Helpful Report

Posted 4 years ago

“On Saturday 13th June, I ordered flowers to be delivered to my friend in Scotland on Thursday 18th June. I specifically chose this date as I knew she had a hospital appointment then. When I tracked the delivery, it abruptly came to a halt at around 4am yesterday morning (the 18th), then I had a text message at 1836 saying the order had "been delivered to a safe place". This was a lie as, in fact, the flowers were dumped on the doorstep this morning. Worse still, you didn't include the card so she had no idea who they were from. What idiots you are - can't even get that part right either. The words on the card were just as important as the flowers themselves & you've spoiled it. Stupid people. Will never trust you again with such an important order. Feel totally let down. Totally unacceptable.”

Helpful Report

Posted 4 years ago

“have subscription very disappointing, but how do you stop it, is it difficult to keep it going? I have spend days trying to stop this subscription. Your finder does not recognise the name of subscription flowers, no help list mentions it. No one answers the phone which I believe we pay for,, trying to find email difficult, no one on live chat help answers. So in desperation this is what I am doing. The reason for cancelling, flowers not worth it.”

Helpful Report

Posted 4 years ago

“A friend sent me the roses and tulips duo bouquet to cheer me up following a bad fall. Whilst the roses were lovely, the tulips did little to cheer me up - they were all wilting when I took them out of the box and after being in the vase for about an hour the petals began to drop. Very disappointed. Contacted Customer Services who were very apologetic and helpful and they arranged for a replacement bouquet to be sent to me. I did contact the sender and explained the situation and he was pleased to know problem has been resolved but was naturally disappointed. Full marks to Customer Services for their prompt response to the query. Tulips looked just like those in the photo submitted by reviewer Brian”

Helpful Report

Posted 4 years ago

“Peony bouquet was beautiful. The colours were stunning. However, rather disappointing that they lasted less than a week! A big let down! Photo shows what’s left on day 5.”

Helpful Report

Posted 4 years ago

“I ordered a £25 bag of Christmas festive flowers online to be delivered to my elderly mother-in-law. It was delivered on time but my m-in-law phoned to tell me the flower food was missing. I checked the order online and the flowers looked much better and the bunch a lot bigger. I phoned customer services to complain and was sent a £10 gift voucher in compensation. I said I didn't think this amount was enough but was told that was all that I could have. I forwarded this to my in-law to say sorry. I am not at all happy, I thought M&S customer service was better than this. I definitely won't be buying any more flowers from them. I've bought better flowers from my local supermarket for a fraction of the cost of these.”

Helpful Report

Posted 5 years ago

“The worst meal I have ever had from yourselves, Gastropub Chicken-in Red Wine, where do you want me to start, no taste in chicken, most Six pieces of mushroom and as for the sauce very watery, do I need to say any more .”

Helpful Report

Posted 5 years ago

“M&S is a company that rarely lets me down however on this occasion I was extremely disappointed with their customer service, especially their Cheadle manager who offered no apology to me and instead addressed me as if I was a schoolchild in need of a good telling-off!”

Helpful Report

Posted 5 years ago

“Was shopping in the food hall and the cashier was rude and no patience,with the old lady in front of me poor customer service.”

Helpful Report

Posted 5 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews