Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One plant was not planted in the soil and very dry. I would think it was something to do with the delivery,”

Helpful Report

Posted 3 years ago

“My mum received two different flower arrangements for her 80th birthday. One from my brother which I ordered and one from her sister who lives in a different part of the country. Both were disappointing as some of the flowers were dead or wilting. I got a full refund for my order and £5 E-voucher as an apology. As I did not have the reference number for my aunt's purchase I took the arrangement to my local high street store. The manager was very apologetic and gave a credit note for the value of the bouquet and gave me a choice of any bunch of flowers in the store. Whilst the customer service was excellent in my experience the poor quality is not a standard you expect and my family and I will not be purchasing any future flower orders. I went to a local florist and bought a beautiful fresh arrangement for my mum and the florist commented that she is increasingly hearing of complaints about the flower deliveries from M & S from her customers.”

Helpful Report

Posted 3 years ago

“Ordered 2 peony bouquets both were damaged phoned to complain was put through to customer services spoke to some man who then put me on hold And transferred to another man who was extremely rude and told me to e mail him a picture of damaged flowers while he waited on the line what kind of customer service is this I was on the phone for nearly 30 minutes to be given this response never again will I order flowers from m and S again”

Helpful Report

Posted 3 years ago

“Recieved the mixed rosess for my birthday 8th of April from parents, they lasted just 9 days I'm sure they were not cheap would have expected them to last much longer .”

Helpful Report

Posted 4 years ago

“Very disappointed with my Mother’s Day flowers from the family. Yellow and White Roses and lilies. I have always praised and encouraged friends and family to use M&S for bouquets but not any more I am afraid. The yellow roses felt damp to the touch on arrival and never opened. The white roses opened slightly but just looked sad. There was no perfume from the Lilies and half did not open fully. So very disappointing. I haven’t told the children as they would be very upset. Due to COVID restrictions they have not visited to see how awful there gift was bare. Such a waste of money.”

Marks & Spencer 2 star review on 23rd March 2021

Helpful Report

Posted 4 years ago

“I received a bouquet of flowers with a bottle of Prosecco off my daughter and her partner for Mothers Day. They arrived on the day, all okay at that stage. However within 4 days I had to throw away more than half of the flowers, and the others are now after 6 days going to be thrown away. After spending a lot of money on flowers my daughter is very upset and I am very angry that a company such as M & S would supply such poor quality flowers. I will never buy flowers from them again!”

Helpful Report

Posted 4 years ago

“Very disappointed with Mother’s Day flowers. Large ‘tree’ in middle to bulk it out. Flowers already wilting. Haven’t told my son but have e mailed complaints dept.”

Marks & Spencer 2 star review on 19th March 2021

Helpful Report

Posted 4 years ago

“Found a box containing a squashed bouquet of flowers on my doorstep on Mother's Day. Instead of being thrilled that my daughter had arranged to have these delivered to me at a time when we are not allowed to be together, I found that I was deeply disappointed and very angry with M&S who are making a huge profit out of what was a sub-standard gift. The flowers were drooping, broken and half dead. They looked like they hadn't seen water for days. It stated on the enclosed literature that any chrysanthemums would arrive in protective netting. There was no such thing! I wanted to e-mail to express my disappointment but there was no contact e-mail and couldn't get through by telephone without hanging on the line for ever! Shame on you M&S. I won't be shopping there anytime soon.”

Marks & Spencer 2 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Delevered to my door upside down, 3 flowers broken. Looked shabby, not M &S standard”

Helpful Report

Posted 4 years ago

“Received my mother’s days flowers on Saturday 13th March, they were packed too tight in the box, the colours were beautiful but by Monday the small roses looked almost dead, very disappointing”

Marks & Spencer 2 star review on 16th March 2021

Helpful Report

Posted 4 years ago

“Monday evening..19-39 pm and no Mothers Day flowers. Daughters very angry...and a disappointed mum..”

Helpful Report

Posted 4 years ago

“Received flowers from my daughter for Mother’s Day yesterday and today, a few of the flowers are wilting. These flowers are not cheap and I am so disappointed that my daughter has wasted her hard earned money on these. Not good enough from M&S”

Marks & Spencer 2 star review on 15th March 2021

Helpful Report

Posted 4 years ago

“Received Mothers Day flowers and Prosecco from my son today. There were 5 roses, all of which were bashed, brown around the edges and wilted with 5 stocks and lots of greenery. Very disappointing!! I told my son they were lovely because he lives 200 miles away and I didn't want to upset him. The quality isn't what I expect from M&S, especially not today in this Covid world where families cannot get together. I have awarded one star for the Prosecco which I know will be good and one star for the stock which I hope will open and have a fragrance.”

Helpful Report

Posted 4 years ago

“Flowers arrived day before the nominated day delivery and gift bought with flowers arrives separately and on a different day. I tried ringing customer service (20 minutes waiting with no answer), the automated voice says 'mothers say deliveries are between 7am on saturday until 7pm sunday, and gifts arrive separately due to different courier'. Very misleading as it does not state this online when ordering or in confirmation email. Definitely won't be ordering again. I gave 2 stars simply because flowers looked good and seemed fresh.”

Helpful Report

Posted 4 years ago

“I ordered some lily's and roses for mothers day the delivery service was great. However, the quantity of flowers you recive is misleading compared to the image on the website. As well as the quality is not what I expected not even one of the lily's had come out and roses were tiny. I am very disappointed I expected more from M & S especially considering how much they charge. You are better off getting flowers from Tescos.”

Helpful Report

Posted 4 years ago

“Given amarillys for xmas grew very well and 30 inches tall with two flower stems BUT pot was far to small to carry weight and one night it toppled over and broke stems what a waste. Should provide a large pot PLEASE”

Helpful Report

Posted 4 years ago

“Received a bouquet today, looked wilted but I thought it would perk up when I put it in water, but not so, roses brown round edges, and drooping, all rest of flowers very sad looking, very disappointed with my Mother’s Day gift”

Helpful Report

Posted 4 years ago

“Poor quality bouquet , half dead roses and greenery”

Marks & Spencer 2 star review on 9th March 2021

Helpful Report

Posted 4 years ago

“Flowers and chocolates sent for my birthday.Arrived burnt and droopy.Only lasted a day.Waste of money but didn't tell my daughter.”

Helpful Report

Posted 4 years ago

“Just received a flower delivery, very disappointed in the number of flowers, they bear little resemblance to what is pictured on the web site. Certainly not worth £25. Don’t think I’ll be ordering any more any time soon!”

Marks & Spencer 2 star review on 4th March 2021

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews