Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed flowers were wilted and brown round the edges. Can’t tell the person who sent them she would be so upset. Could have bought better from Lidl.”

Helpful Report

Posted 3 years ago

“Hi recieved flowers yesterday for mother's day. They are the daffodils and narcissus. They look dreadful white flowers brown and still limp. Not the quality expectedfrom m and s. I daren't tell my son how bad they were although I have taken photos and kept the order details. I phoned customer services who were very apologetic and immediately offered a replacement. Won't arrive until the 22nd a week later. I can't understand why they were so bad, what about quality control. Someone is not doing their job properly. At some point I will have to tell my son.”

Helpful Report

Posted 3 years ago

“Very disappointed with my Mother's Day flowers. Apart from the lilies which arrived in bud, the Rose's and lisianthus were well past their best looking tired and faded.”

Helpful Report

Posted 3 years ago

“Mother's Day flowers arrived in poor condition, so disappointed as would have expected somthing extra special from M&S. Didn't want to tell my son as didn't want to disappoint him but then thought that he needed to know as why should he waste his money on poor quality flowers. Can honestly say it put a big dampner on the day, as my son lives many miles away & not seen him since Xmas so was so looking forward to receiving This bouquet- could not have been anymore disappointed!”

Helpful Report

Posted 3 years ago

“Mothering Sunday flowers arrived dead and broken. Bored customer service offered new delivery 5 days later. Very small bouquet compared to online photo. Won't use again there are much better providers”

Helpful Report

Posted 3 years ago

“Beautiful Mother’s Day flowers delivered from M & S today. Look fresh & great quality. Modern tulip arrangement of 2 colours & foliage. Will enjoy looking at this arrangement for days to come I’m sure.”

Marks & Spencer 5 star review on 14th March 2021

Helpful Report

Posted 3 years ago

“Received Mothers Day flowers and Prosecco from my son today. There were 5 roses, all of which were bashed, brown around the edges and wilted with 5 stocks and lots of greenery. Very disappointing!! I told my son they were lovely because he lives 200 miles away and I didn't want to upset him. The quality isn't what I expect from M&S, especially not today in this Covid world where families cannot get together. I have awarded one star for the Prosecco which I know will be good and one star for the stock which I hope will open and have a fragrance.”

Helpful Report

Posted 3 years ago

“Flowers arrived day before the nominated day delivery and gift bought with flowers arrives separately and on a different day. I tried ringing customer service (20 minutes waiting with no answer), the automated voice says 'mothers say deliveries are between 7am on saturday until 7pm sunday, and gifts arrive separately due to different courier'. Very misleading as it does not state this online when ordering or in confirmation email. Definitely won't be ordering again. I gave 2 stars simply because flowers looked good and seemed fresh.”

Helpful Report

Posted 3 years ago

“Received Mother’s Day flowers this morning they were terrible could of bought better at a petrol station so disappointed did not tell sender as they would be extremely upset as I was .”

Helpful Report

Posted 3 years ago

“Mother day flowers arrived in box looking dead 4 broken on Thursday on Sunday looking wilted very disappointed will not tell my family that they wasted their money.”

Helpful Report

Posted 3 years ago

“I ordered some lily's and roses for mothers day the delivery service was great. However, the quantity of flowers you recive is misleading compared to the image on the website. As well as the quality is not what I expected not even one of the lily's had come out and roses were tiny. I am very disappointed I expected more from M & S especially considering how much they charge. You are better off getting flowers from Tescos.”

Helpful Report

Posted 3 years ago

“The Rose and freesia bag which i sent to my mum today for Mother's Day are beautiful. Delivered on time today and the yodel delivery very good. Mark's and Spencer's are brilliant. Thank you.”

Helpful Report

Posted 3 years ago

“Worst flowers ever received by us from any flower delivery company. M&S offered to send a replacement in 9 days or refund to sender ( which would be embarrassing). Will never use this company’s flower service again”

Marks & Spencer 1 star review on 14th March 2021

Helpful Report

Posted 3 years ago

“Ordered by my daughter who lives abroad for Mothering Sunday, arrived yesterday, i.e. the day before as requested. I was so disappointed, the quality of the flowers, was disgusting, many stems with no heads, they had obviously been removed, roses with bent stems, the heads fell off, when I called Customer Service, the assistant offered to see if she could send the same bouquet again. I refused this. I felt this was insulting. Fortunately I do not have a Smartphone, so my daughter would not expect me to send a photo.”

Helpful Report

Posted 3 years ago

“Ordered flowers for Mother's Day. Extremely disappointed with size of box and quantity of flowers. Very expensive for such a small amount of cheap flowers. Never again.”

Helpful Report

Posted 3 years ago

“Just received flowers from my son for mothers day.So very disappointed, flowers are all squashed,some broken,some brown around the edges”

Helpful Report

Posted 3 years ago

“Just received a beautiful M&S Mothers Day bouquet delivered promptly in a 1 hour slot by a very considerate driver from DPD Flowers in beautiful fresh condition, smell wonderful and very cleverly boxed with special nets protecting the chrysanthemums. Similar bunch sent to son in laws mother looks equally good in photo she took I've never used M&S for flowers but will in future, as they seem to be very good quality at reasonable price which includes delivery. I don't think my arranging and photography skills really do them justice”

Helpful Report

Posted 3 years ago

“Flowers arrived well packed and I damaged. Flowers are lovely and fresh.”

Marks & Spencer 5 star review on 13th March 2021

Helpful Report

Posted 3 years ago

“Given amarillys for xmas grew very well and 30 inches tall with two flower stems BUT pot was far to small to carry weight and one night it toppled over and broke stems what a waste. Should provide a large pot PLEASE”

Helpful Report

Posted 3 years ago

“Received bouquet today. Thought it was a box of wine because it was in a large Laithwaites Box. Inside the flowers were wavering around and in an inverted Yodel bag, so looked plain black but when turned "inside" out it was green with Yodel all over it. Stick on address label was so sticky could not get it off to see who it was from and then it ripped. Care instructions sopping wet. Some heads of roses had broken off. Roses were fully opened when they said they were in bud. Why people order from M and S I do not know. Try Bloom and Wild or any of the hundreds of other companies who seem to manage to do what they are paid to do. I tried phoning but 5 mins of answering automated service got me through to a line that said I would have to wait 15 minutes. My daughter would be livid if I told her but she clearly deserves a FULL refund. I also question; Where did those flowers come from M and S or Yodel. Beats me. Disgraceful.”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews