Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

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“I ordered 2 sets of mothers day flowers and chocolates and I have to say I feel a bit disappointed. The bunch is far smaller than expected and definitely not worth the money at all, also I couldn't believe how they had been packed, they were just thrown into the box with no paper of padding so the top of the flowers were squashed. I'm very disappointed and will never use them again.”

Helpful Report

Posted 3 years ago

“Received a bouquet today, looked wilted but I thought it would perk up when I put it in water, but not so, roses brown round edges, and drooping, all rest of flowers very sad looking, very disappointed with my Mother’s Day gift”

Helpful Report

Posted 3 years ago

“Mums garden bouquet - not good value for money - very small bouquet (more like standard bunch) - wilting flowers on arrival - slightly browning on the edge of white flowers - not worth the money - wont be using M&S again for flowers - very disappointing”

Marks & Spencer 1 star review on 13th March 2021

Helpful Report

Posted 3 years ago

“Found a box with flowers and chocolates left in the sun on my doorstep.nobody rang the doorbell to say they were delivering. As we are shielding and don’t go out much they could have been there for ages. Not what we expect from M and S.”

Helpful Report

Posted 3 years ago

“Not worth the money I paid £50 for two mother’s day bouquets thinking that Marks & Spencer’s would supply flowers of a decent quality ….. How wrong was I. Both bouquets arrived quickly and were well packaged in their transport boxes, however, upon opening these it became evident that the bouquets were significantly smaller than I initially imagined. Whilst one bunch looked alright, the other was so tightly banded together it had caused the flowers to lean up against the box resulting in one side of the spray being flattened and misshapen. I expected more from Marks & Spencer and feel both ripped off and let down by this experience. I will never buy flowers online from them again and I urge anyone thinking of ordering flowers from the website to reconsider and go else ware or, if you really want them from Marks & Spencer, then buy them in store.”

Helpful Report

Posted 3 years ago

“Have just received Fairtrade Rose and Alstromeria boxed flowers. No idea who they’re from. Rang the Flower Shop number to hear recorded message “ we are unable to give information about where order is from. Try ringing friends and family to find out who sent them”. Can you seriously recommend that? I eventually spoke to someone but interestingly, got cut off. I’d opted for a call back, to discuss service. This hasn’t happened. Sad and drooping blooms. Not good enough when customers have ordered and paid in good faith. Very poor service. This is the THIRD time I’ve been sent M and S flowers without message card. No, I’m not ringing round embarrassing people to discover who sent them. What shocking advice! Shame on you, M and S! My advice: DON’T USE M and S ONLINE.”

Helpful Report

Posted 3 years ago

“Bought the Mother’s Day pink flower bag for my step mum and the flowers were absolutely beautiful delivery was on time no damage and a very happy step mum”

Helpful Report

Posted 3 years ago

“I placed 2 orders for flowers one also included chocolates. The first flowers arrived with the recipient on the 9th and were apparently beautiful. The second delivery of flowers and chocolates were delivered apparently last night and found this morning after spending all night in the extreme wind and rain. I have now found that I received a text to say they had been left in the back porch. They were a gift and I am therefore not the recipient and the recipient has no porch at all. Also the family were in all the time. My sister says they are 'ok' but I wanted more than ok! I only ordered from M&S as I couldn't get the correct delivery date from Waitrose.”

Helpful Report

Posted 3 years ago

“Had a a dozen red roses frim my husband for Valentines Day and they were beautiful and are still beautiful over three weeks later. Came on the day and were well packed. Brilliant M&S well done.”

Helpful Report

Posted 3 years ago

“Poor quality bouquet , half dead roses and greenery”

Marks & Spencer 2 star review on 9th March 2021

Helpful Report

Posted 3 years ago

“Do not use, bunch of flowers get put in a box 2 days before day of delivery, which is bad enough mine arrived 4 days too late for a birthday with box and flowers damaged, got a full refund and used Interflora instead”

Helpful Report

Posted 3 years ago

“Flowers and chocolates sent for my birthday.Arrived burnt and droopy.Only lasted a day.Waste of money but didn't tell my daughter.”

Helpful Report

Posted 3 years ago

“I was very impressed with the roses i ordered for my girlfriend for Valentine’s Day they are still going strong 3 weeks later”

Helpful Report

Posted 3 years ago

“I was kindly sent some flowers which arrived soaking wet half dead and one of the large flower heads and in the bottom of the box. They were absolutely shocking hate to think of anyone waisting their money on these flowers. They went in the bin after two days.”

Marks & Spencer 1 star review on 6th March 2021

Helpful Report

Posted 3 years ago

“Flowers were all drooping and dying. Most of them were lying in the soaking wet box Wouldn't recommend.”

Helpful Report

Posted 3 years ago

“I sent some flowers to my elderly relative & the flowers arrived dead. I phone in & reported it was offered a replacement order which also arrived dead. Very embarrassing situation for me. Birthdays are only once a year.”

Helpful Report

Posted 3 years ago

“Just received a flower delivery, very disappointed in the number of flowers, they bear little resemblance to what is pictured on the web site. Certainly not worth £25. Don’t think I’ll be ordering any more any time soon!”

Marks & Spencer 2 star review on 4th March 2021

Helpful Report

Posted 3 years ago

“Previous work place sent flowers and chocolates. Flowers arrived after 6pm with no water (allegedly that’s the latest). I couldn’t send photos to my colleagues as some of the flowers were droopy, or dead with rose stem with no flower. I had to go to great lengths to rearrange them, leaving the poor ones at the back when I took a photo so that they would not be disappointed having spent so much money. I’ve thrown them in the bin today. They lasted only 4 days!”

Marks & Spencer 2 star review on 2nd March 2021

Helpful Report

Posted 3 years ago

“Ordered flowers to be delivered for my daughters birthday, waited all day for delivery and when I checked said could not be delivered,when I rang M&S was told it was because I’d missed a letter off the postcode ,I admit it was my fault ,but so annoyed they didn’t bother to contact me to put the matter right , so upset my daughter didn’t get her birthday flowers”

Helpful Report

Posted 3 years ago

“My mother took out the flower subscription for my Christmas present. She thought it would be a good way to spread the cost of a present and I loved the idea of receiving flowers each month. The experience, however has been really poor and I strongly advise people not to be lured into the promises made. In short, money has been taken regularly, once even twice in the same month; flowers have failed to be delivered; and the customer service has been extremely poor. What should have been a lovely experience, in reality has been extremely disappointing. Hours have been spent on the phone with people who were ill equipped to deal with the subscription service. My advice is not to use M&S for flowers but contact a local florist.”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews