Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife’s birthday rose and lily bouquet arrived very late pm, when taken out they were not in any water as before and some flowers were starting to go brown at the edges. A week later none of the lilies have opened and the roses are looking very tired. This is the second time this has happened so will not be ordering again. VERY DISAPPOINTED!!”

Helpful Report

Posted 2 years ago

“Red roses just delivered for anniversary. Half of them are bent where flower head meets stem. No chance of them recovering. If I had paid for these I would be asking for a refund. Second time this has happened. Certainly would never use this service myself. And, reading the reviews below has only confirmed my view! In addition, the questions asked re the service are mostly applicable to the person who sent the flowers, not the recipient.”

Helpful Report

Posted 2 years ago

“Flowers arrived yesterday with no card so I don't know who to thank. Help please!”

Helpful Report

Posted 2 years ago

“So disappointed with the flowers I ordered for my Mums Birthday. I will never buy flowers from M&S again. Such a shame as I’ve relied on them in the past. I ordered a beautiful bouquet and she received mouldy leaves in a squashed box. I’ve shown a picture of what I ordered and what Mum received. It’s absolutely disgusting. I cannot believe that you would deliver something as bad as this.”

Marks & Spencer 1 star review on 5th September 2022

Helpful Report

Posted 2 years ago

“Rotten flower heads”

Marks & Spencer 1 star review on 2nd September 2022

Helpful Report

Posted 2 years ago

“Very poor condition, would not recommend flowers by M&S, poor quality and poor service. The flowers arrived in a poor state, when I contacted M&S customer service, I was told to submit a complaint via the person who sent me the gift of flowers. I didn’t want to call my friend and say, thank you for the half dead flowers! Very poor service M&S. DO NOT RECOMMEND.”

Helpful Report

Posted 2 years ago

“First delivery - the flowers were dead with no water and in the replacement delivery the flowers were dead with a smashed vase and no water! For a diamond wedding anniversary this was very sad. Will not be ordering flowers from Marks and Spencer’s again!”

Helpful Report

Posted 2 years ago

“Very disappointing. Bouquet received for my birthday. Lilac and yellow roses. Lilac roses looked half dead. Whole bouquet just looks miserable.”

Helpful Report

Posted 2 years ago

“Flowers arrived crushed and inappropriately packaged. Roses fully opened and brown at edges. Other flowers wilting. A replacement sent. Again roses not in bud and were wilting. Only lasted 3 days very dissapointed. These were a thank you gift.”

Helpful Report

Posted 2 years ago

“So upset and disappointed, my friends sent me a bouquet as I recently lost my sister, when they arrived they were half dead, rang customer service who replaced them, second bouquet almost as bad, will never use this service again, such a shame as always felt M&S had a high standard”

Marks & Spencer 1 star review on 27th August 2022

Helpful Report

Posted 2 years ago

“We have supported M&S for decades. Your flowers delivered to us in Highland have been consistently poor, but we have persevered. Today was the pits. Roses in a bunch just dumped in a box, no nourishment, and three days on the road. Just about dead on arrival. M&S persevere with a poor quality delivery agent, now backed up by poor quality packaging, and poor quality customer service. Customer service offered no apology, replacement flowers in a week, and under continued pressure £5 compensation. We have repeated experience of poor quality flowers being replaced and family, who sent them, apologising to mum,on the phone. How do we get a message to the CEO that this consistently poor service adds to the woes of M&S losing market share. People send flowers with love and thanks. M&S delivers headless flowers and does not apologise. Gregor Rimell Newtonmore”

Helpful Report

Posted 2 years ago

“Received flowers today for my birthday, very disappointed. They were extremely limp and lots of flower heads broken off. Product code 29178483. This is the 2 nd time I have been disappointed with M&S flowers.”

Helpful Report

Posted 2 years ago

“Dead flowers, broken vase Not recommended online, buy instore.”

Helpful Report

Posted 2 years ago

“Received plant for birthday on Tuesday (4days ago), it is now dead. Last year received flowers that were dumped by the road nowhere near my flat and were dead on arrival. Replacement also left in road and dead.”

Helpful Report

Posted 2 years ago

“Sent from my Husband for our anniversary. Awfull flowers, some stems so wilted just fell apart. Dead leaves , & no improvement to some on putting in water. He has emailed customer service & had No Reply.”

Helpful Report

Posted 2 years ago

“Received a replacement bouquet of flowers,as bad as the first one . Lisianthus arrived squashed and half dead,iris's bloomed and died ,stock shed it's flower immediately.Roses not looking fresh after day 2. All very squashed,an excess of unnecessary greenery. So disappointing--- not recommended!”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“I received a delivery of flowers this morning with my name and correct address on the package. The card inside is to someone called Sadia wishing her a speedy recovery from Sharmila. My name is Anne. I do not know who sent them and it would be embarrassing to ask around. Someone is waiting for me to thank them for the flowers. How do I even know if I received the correct flowers. Not happy at all!”

Helpful Report

Posted 2 years ago

“I had been waiting for the flower delivery all day, it was a present from a relative for my parents 60th wedding anniversary. When I went outside in the evening today I found Yodel had just dumped the ripped, soaking wet box of flowers out of sight, on the floor to the side of the doorstep.”

Helpful Report

Posted 2 years ago

“As someone else has said further down this long list of complaints by unhappy customers, M&S uses Yodel which has to be one of the most unreliable couriers in the country. Flowers ordered by my husband for our wedding anniversary failed to arrive yesterday and according to the Yodel 'tracking system' (lol) aren't even rescheduled for today. Currently it's 30°C outside so what these flowers will even look like when they eventually turn up isn't hard to imagine given the comments on this thread. M&S we will never order flowers from you again after decades of loyal custom.”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews