Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

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Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

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Anonymous

Anonymous // 01/01/2019

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“Really disappointing! Doubt if these roses will last a day. My daughter obviously spent a fortune (Mother’s Day usual rip off!!) for them to be delivered on the Day. Box full of fallen petals - these flowers are old - no water Don’t have the heart to tell my daughter and I guess that’s what M&S depend on!!! Bet I don’t hear back from them. Just read SO many poor reviews for Mother’s Day-1* total rip off M&S!!!!! SHAME ON YOU!! This website is rubbish too - can’t upload any photos. They’re probably scared as they will show how rubbish they are.”

Helpful Report

Posted 1 year ago

“I ordered flowers for my mum and flowers for my mother in law, both for mothers day. Mum rang to say 2 Rose heads and 1 tulip head were broken and that the foliage was squashed. Mum said that it looked as if the flowers had been stored somewhere for a couple of days and then rammed into the box. I immediately rang Customer Services and they arranged for a new delivery to be sent next Thursday. Mother in law sent me a photo of her roses. They looked different to the original photo on the website. Very disappointed with Marks & Spencers and won't order from them again.”

Helpful Report

Posted 1 year ago

“Very disappointed with the flowers I received from my daughter from M&S for Mothers Day, they arrived yesterday fortunately my daughter was with me when they arrived and to see how bad the flowers were, the roses were turning brown at the edges and the rest were very limp.”

Helpful Report

Posted 1 year ago

“Same problem as most others. Flowers not in water and roses wilted and brown edges. Mothers day gift from my daughter but don't have the heart to tell her. Used to be able to rely on M&S for beautiful quality flowers but not anymore. I certainly will not use them myself after this.”

Helpful Report

Posted 1 year ago

“My son sent me flowers for Mothers Day. The delivery was fine but the roses were tired and on their last legs. I contacted Customer Services and was immediately offered a gift card - apparently they’ve had problems. My son spent £45 on what was just a few dead roses and a bit of foliage. The flowers were not in a water bag so no wonder they were dying. This has happened before with M&S why won’t they learn? 12 roses for £45???”

Helpful Report

Posted 1 year ago

“Had flowers delivered today mothers day. They were poor quality and wilted.”

Helpful Report

Posted 1 year ago

“flowers wilting turning brown and the extra foliage is the same as a common garden plant with very woody stem. they were delivered on Saturday, but looked as though they had been packed for several days. No water or damp packaging at all. Bouquet was lovingly sent to me for Mothering Sunday.”

Helpful Report

Posted 1 year ago

“Appalling service. Flowers limp, half dead and heads had fallen off. Incredibly disappointing. Rang to complain. Person I spoke to actually said 'I can't discuss this with you as you didn't make the order hey'. I had to demand to speak to a manager. Do they really think that a refund is an acceptable way to compensate for this? Interestingly the customer complaints team is outsourced by M&S (I asked the person I spoke to) so are M&S even aware.of this shocking service? Issue not resolved as the have to speak to the person who placed the order.”

Helpful Report

Posted 1 year ago

“Ordered two lots of Mother's Day flowers, both were unsatisfactory. One was a basket arrangement and some of the plants need replanting. We ordered this as we thought it would be low maintenance for our disabled mum. The other arrangement arrived with a broken vase and dead flowers. We paid nearly £100 for this very disappointing substandard order. Quite disgusting, if you can't deliver a service well, then don't bother.”

Helpful Report

Posted 1 year ago

“Just received flowers, didn't even bother to knock, left them in the bin cupboard and didn't leave a note to say they were there. Flowers are wilted and half dead. I have never in my life received such a sad bunch of flowers. I'm actually disgusted. My daughter will be horrified when she sees them as she bought them for mother's day. Steer clear of this, awful service and dead flowers, keep your money.”

Helpful Report

Posted 1 year ago

“Terrible service! Ordered flowers on 12th March to be delivered on my nominated date, 18th, the day before Mother’s Day. Didn’t arrive, then received an email late on 18th to say my order had been cancelled due to problems with their delivery partner and I would be refunded. By then it was too late to arrange another gift for my step mum, who lives an hour and a half’s drive away. Received another email today to say the flowers will be delivered tomorrow. What good is that? Mother’s Day is today, not tomorrow. I am still expecting a refund. Never again M&S flower delivery. I don’t trust you and you’ve caused a great deal of disappointment. Expected much better.”

Helpful Report

Posted 1 year ago

“My wife received flowers for Mother’s Day, no water, blooms wilting and of lower than expected quality. This is the third time it’s happened, and don’t want to tell sender (Son), so they feel disappointed, so have to pretend they’re ok. 2.2 Overall score, M&S you should be ashamed!! Also, adding photos box doesn’t work.”

Helpful Report

Posted 1 year ago

“I received flowers for Mother’s Day about 20minites ago they were limp and half dead . Even the bottom of the stems were half dead . A sad reflection on Marks and Spencers !!!!!!”

Helpful Report

Posted 1 year ago

“Just received flowers for Mother’s Day. They look half dead and brown. Hoping they will recover but not very hopeful. Not in water , leaning against the side of the box so damaged. There is no card to say who has sent them. I have 3 daughters and it could be from any of them. Which on do I thank?”

Helpful Report

Posted 1 year ago

“Just received flowers for mother’s day and I am bitterly disappointed in them. Not only were they not in water but the flowers were turning brown and the bouquet was mainly foliage. This is the second time I have complained about M&S flowers obviously you are not listening.”

Helpful Report

Posted 1 year ago

“The flowers were received half dead. Flowers were squashed, and bore no resemblance of the flowers described on the web-site. Will never be ordering from M&S again. Such poor quality.”

Helpful Report

Posted 1 year ago

“Flower delivery, flowers half dead and not in water bag as previously”

Helpful Report

Posted 1 year ago

“My son sent rose and hyacinth bouquet today for Mother's Day very disappointed bouquet was all fall roses brown and dead horrible and upsetting to reseve dead flowers”

Helpful Report

Posted 1 year ago

“I needed to just reschedule a delivery and they refused. I then offered to pay and have nothing delivered and they also refused this. They claim their systems are inflexible and wont let them make changes. I dont belive that. Expected better from M&S. Will never use again.”

Helpful Report

Posted 1 year ago

“My son sent me the Mother’s Day Rose and. Hyacinth bouquet. Unfortunately the Rose are limp and half dead and the flowers are NOTHING like the picture. I feel so upset for him as he lives abroad. Appalling...the reviews for these flowers says it all. Please do better M and S.”

Helpful Report

Posted 1 year ago

Marks & Spencer is rated 2.1 based on 1,183 reviews