Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my mum to mark the anniversary of my fathers passing. She waited in for the allotted slot they didn’t show. Said the dpd driver did show up outside threw packages about all over his van then drove off. Still no sign of them. Second time they have let me down with an order won’t be using again”

Helpful Report

Posted 1 year ago

“Rose bouquet absolutely perfect! My friend was highly delighted with it! Thank you M & S”

Helpful Report

Posted 1 year ago

“My issue is with M&S online delivery service. The item, 'delivered' here to our East Lincolnshire address at midday on Monday 26 June, by notoriously poor EVRI (Hermes), was thrown over a 2.2 metre high gate and landed in a muddy puddle. As this cheap and nasty courier service is the best that M&S can provide, we will never use M&S again.”

Helpful Report

Posted 1 year ago

“Would have given these dead flowers a 0 if it was possible. These were a thankyou gift to my daughter, the person who bought them does not know about this review. I am a recently retired florist of many years so I know a bit about flowers! I am so angry, these flowers are 2 days old, If they were in my shop I would have binned them - not sold them. Would like to send photos of them but this site will not let me!!!”

Helpful Report

Posted 1 year ago

“Terribly slow payment/delivery on website for flowers. I have given up and gone elsewhere. Shame on you M&S.”

Helpful Report

Posted 1 year ago

“The quality of your online delivery service for flowers is absolutely appalling. They turn up half dead. If you can’t deliver them in water, like professional florists do, I suggest you remove this service I am one of many I see and this isn’t the first time I personally never order through you for this reason but I have told family and friends to never order through m&s too”

Helpful Report

Posted 1 year ago

“i would agree with the Torquay M+S reviews if the management and staff can speak and treat a customer in the way they did and for General manager Thomas to tell all of her staff not to engage in any form of conversation with this customer or even say good morning to the customer with the hope they would get the hint and go elsewhere is disgusting it sounds like school play ground bullying and there is always a leader which sounds like Nicola section manager and i agree lets hope there is someone looking down on horrible people like that because its very clear no one else will this is what happens when you complain about a member of Mrs Thomas management team so been warned keep quite and say nothing or you the customer will pay the price as Thomas says its a private shop she doesn't need to give you a reason why its not just bullying its M+S the best ever”

Helpful Report

Posted 1 year ago

“after reading the reviews on Torquay how shocking there Reviews are and to think the so called general manager Claire Thomas can ban a customer for rewarding her staff that showed they care about the customer and value them if Marks and Spencers policy is staff are not allowed to accept anything from the customer then why do they take it clearly Claire Thomas has lost all control of her staff if she couldn't stop her staff from taking these rewards yet she could sit back and allow two members of her staff ring 101 and tell a pack of LIES to the police which i believe she new was a Lie as the old saying says what goes around comes around its one food hall i will be keeping well away from”

Helpful Report

Posted 1 year ago

“I was absolutely delighted when I received some very enexpected flowers from a friend. However this was short lived the flowers arrived looking worse for ware but thought after a night in water would be ok but alas no looked half dead the next morning. Contacted customer services which to be honest the person I spk too couldn't be bothered to even listen to my compaint. Advised of another delivery the next day. They did turn up looking better than the day before but we're not great Vue considering how much my friend would of paid. Would not advise anyone to order from m n s. If I could have given a zero I would of.”

Helpful Report

Posted 1 year ago

“An absolute debacle-ordering easy enough but flowers didn’t arrive 24 hours after they should have. Best idea from Customer Service was to cancel and reorder-err no, not when the first lot hadn’t turned up. My advice would be not to use M&S for flower delivery, their partnership with Yodel actually doesn’t deliver, am absolutely furious as flowers were for a friend undergoing surgical investigation 😡”

Helpful Report

Posted 1 year ago

“Advertised as 25 stems... only 18 received. Nearly a 3rd missing.. Customer service was appalling.”

Helpful Report

Posted 1 year ago

“Couldn't place an order for flower delivery because the website is absolutely awful! The box for salutation is simply not working therefore M&S has lost my business. My wifi speed is showing 'excellent' so the fault is not on my side.”

Helpful Report

Posted 1 year ago

“Today I have received a beautiful delivery of GET WELL flowers from my niece . the courier was DPD in the Northampton area who are always excellent. The flowers are a large bunch of cream, pink and red roses in an extremely strong box and fixed tightly to the base of the interior. If these can arrive perfectly = on time / in excellent condition why are M&S allowing such appalling uncaring staff in other reviews to continue giving such bad service and couldn't care less attitude ? They are obviously losing a vast number of customers , businesses these days can ill afford to lose them.”

Helpful Report

Posted 1 year ago

“Flowers ordered 6 days before date- arrived so late- after 8pm on aunts birthday. Had been in delivery van all day. So disappointed. Why cant M n S have service agreement flowers are delivered before lunch? Won't use again.”

Helpful Report

Posted 2 years ago

“I am recovering from an operation and my workmates sent me M&S flowers, unfortunately when I opened the box the stalks hadn’t been kept damp and they were all wilted. They were long stemmed roses and foliage and came with 3 short, purple posy vases ? Very disappointed.”

Helpful Report

Posted 2 years ago

“This is the second time within three weeks I have received sub standard flowers and a sub standard service from M&S. My mothers day flowers arrived no where near the stated time and apparently the deliverer could not find my address. A further bunch of roses were sent - but were not the best quality and some were already showing signs of brown fading and did not last 7 days. Yesterday I received a further bouquet which probably cost a lot of money. ALL of the roses had brown edges, some of the tulips were good - others fully open. I cannot recommend M&S flowers any longer”

Helpful Report

Posted 2 years ago

“It would be a great idea for the driver to deliver to the correct address, as they use satnav I find it hard to believe he/she didn’t get the correct road.”

Helpful Report

Posted 2 years ago

“Ordered flowers for my mum on mother's day and have just found out that her flowers were left in the foyer of my parents sheltered housing Comlpex if it wasn't for somebody bringing them up and asking if they were hers my Mum would not have known as it was a surprise for her the delivery person didn't bother to ring her bell just dumped them in the foyer was sent a photo of them and they were all open and only lasted a week they were not cheap either will never ever buy flowers again from Mark's not impressed one bit shame on you Marks & Spencers”

Helpful Report

Posted 2 years ago

“The flowers I ordered for a friend for her special birthday was delivered with a broken box and no flower feed, also they sent a empty card, after I requested a message”

Helpful Report

Posted 2 years ago

“Recieved a beautiful roses and freesias, no flower fragrance aroma, only a musty smell, this bouquet was a 60th wedding anniversary, not just right M&S”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews