Marks & Spencer Reviews

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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Does Marks & Spencer deliver on time?

Helpful Report

(1 year ago)

Greater than 65% of reviewers feedback is Marks & Spencer normally delivers on time.

Helpful Report

(1 year ago)

63.59%

Industry Average

“ Bought the Mother’s Day pink flower bag for my step mum and the flowers were absolutely beautiful delivery was on time no damage and a very happy step mum ”

- Hannah Cradock

Marks & Spencer Reviews

Delivery - Average