Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Lavender tree for a silver wedding present, never arrived on day r the next day. Contacted customer complaints and eventually after contacting them twice was eventually told was still with courier would be delivered 2 days late, not good enough,asked for compensation was offered £5 not acceptable upped to £ 10 still not satisfactory, told them would not be using them again, so beware, not the first ye this has happened after speaking to family members. Would not recommend....... bad customer service M&S.”

Helpful Report

Posted 4 years ago

“Two weeks ago I sent a bouquet to a friend and was very disappointed when a different one was sent. I complained and showed proof of the less attractive one sent nothing like what I had chosen. I was refunded but that didn’t compensate for my disappointment. Decided that I would give them another chance yesterday and again to my disgust less flowers in bouquet insipid not like picture..can’t trust you... make sure you get a photo to check... have sent so many in the past but who knows what they have been like? Will go elsewhere in the future.”

Helpful Report

Posted 4 years ago

“I had two different flower bouques delivered from friends, all I can say they were ripped off, they consisted a couple of flowers plus what I can only describe as dead hedge cuttings - think very carefully before you part with your money don't be deceived by online photos”

Helpful Report

Posted 4 years ago

“I received a bunch of gladiol in a box as a birthday present. They looked dried up and half dead when they arrived, not at all looking like a birthday gift! There was no flower food with them as stated . The whole thing was shabby.”

Helpful Report

Posted 4 years ago

“If I could give minus 10 Stars I would. This is a follow up to my previous review about flowers I received from work colleagues whilst being off sick after a Spinal Op........ The flowers that came were sub standard bits falling off and squashed. I phoned to complain and they were UPGRADED to Peonies costing £40.. OMG! These are pitiful and although they were an upgrade I would be Angry & Disguted at paying £40 a substantial amount for these flowers! Do not waste your money please 😢”

Marks & Spencer 1 star review on 24th July 2020

Helpful Report

Posted 4 years ago

“Had flowers delivered to me from work colleagues as I’ve had a Spinal Op! Couldn’t believe the state of them . Sunflowers with squashed heads. Leaves falling off. Beasties in them. Phoned to complain. As a gesture of Goodwill they sent peony’s. Couldn’t believe them either. Small pitiful looking bunch of 4 peonies. £40😡Disgraceful. I normally buy from Arena Flowers and have NEVER been disappointed. Please shop at your small local as the money they must be making is scandalous!”

Marks & Spencer 1 star review on 23rd July 2020

Helpful Report

Posted 4 years ago

“I received my first flower subscription delivery today and was most disappointed as one of the sprays had lost most of its petals. So can't see how their claim of 'Not tired but thirsty' would rectify this. Called 03330143535 three times each time lengthy wait to get through to a person: first time person couldn't hear me, second time just cut off and third time the person said I had come through to the wrong department and when he tried to transfer my call I was again cut off. So given up trying to make contact. More petals dropped over the intervening hours. So will be cancelling subscription.”

Marks & Spencer 1 star review on 22nd July 2020

Helpful Report

Posted 4 years ago

“Received dozen sunflowers. Box was bashed and wet. Flowers were packed into box too small for the the actual leaves/flowers to keep them in. Opened to find the water bag burst and the flowers dry, bashed at one side and some stems snapped. Have tried my best to salvage them. The flowers were sent to me as a birthday present from a friend, she’d be upset to learn she was let down by poor and careless packaging and delivery service.”

Helpful Report

Posted 4 years ago

“Very poor service. Flower subscripton was fine for two deliveries but next did not arrive. Phone line support was not able to access order info. Three calls later, I hope I will get a refund but expect I will have to call again. Needless to say, I have cancelled my subscription.”

Helpful Report

Posted 4 years ago

“First delivery was fine and flowers revived well in water, a well chosen bouquet. Had an email this morning saying the third month's bunch had been delivered safely. This was accompanied by a photo of a box on someone else's doorstep! Got them eventually and apart from a few heads being missing they are the same as last month's bunch. Not the same quality as the first bunch and definitely not worth the money.”

Helpful Report

Posted 4 years ago

“I recieved 12 sunflowers on 7th July. Large box but some flower heads Squashed and leaves dying. My flowers usually last well in the hall but after 1 week 5 are dead and others sad and turning brown.”

Marks & Spencer 1 star review on 14th July 2020

Helpful Report

Posted 4 years ago

“DO NOT USE THIS SERVICE! Absolute waste of time. Did not deliver on requested date, contacted customer service (eventually) who said it would be delivered. No communication until I contacted them. Now order has been cancelled without communicating.”

Helpful Report

Posted 4 years ago

“Sent Flowers ...Lilies ..To Our Sister in Law For My Brothers Anniversary . ..Well I've Never Seen A Poor Bunch Of Lilies For £30 ... Bought And Sent Flowers From Marks for Years .And They Have Been Lovely. AND lasted ... for Weeks ... ..THESE were Delivered On 23rd June And In The Bin By 30th June .2020 ..p THINK Best To Change Suppliers . Come On Marks And Spencer .Get A Grip On Quality And Presentation and Customers Rely On Yous For Quality .. .As At Minute A Big Let Down ...”

Marks & Spencer 1 star review on 30th June 2020

Helpful Report

Posted 4 years ago

“Just received my bouquet really couldn’t believe the state of the flowers heads of the roses rest of the flowers were all limp I’ve thrown better flowers in the bin will never order from m&s again”

Helpful Report

Posted 4 years ago

“Delivered on time and I haven’t seen the flowers but have assumed them to be as expected. Unfortunately these were sympathy flowers sent to a close family member after the passing of a loved one. If you are in the same scenario I do not recommend M&S. The flowers unexpectedly came boxed. No where is this clearly stated in the product description or ordering process. I assumed M&S would deliver the flowers in a similar manner to a florist. I am disappointed and distressed that this has happened and don’t recommend M&S to others wanting to sending sympathy flowers. I can only assume all of their flower deliveries come boxed, please keep this in mind when sending flowers. A local florist would charge a similar total order amount for hand delivery. On this occasion the local florist had a shortage of flowers due to COVID and M&S was the only option. Overall a bad experience and a will not be purchasing this service again.”

Helpful Report

Posted 4 years ago

“Do not order from this company. Hamper arrived damaged. Very upsetting for friend who received this. No message attached. Poor service.”

Helpful Report

Posted 4 years ago

“My husband got me a flower subscription, really disappointed in them, very poor value compared to what you can get for £20 in store, will be asking him to cancel them. The ones for this month are particularly poor, one of what are probably the feature flowers is badly damaged and the rest are the same or similar to previous months, minus the lilies.”

Helpful Report

Posted 4 years ago

“my son has been paying for the subscription for me to cheer me up during lock down.Very disappointed with the flowers not worth the 20 pound a month paid.this week got sunflower with stocks again only received them yesterday already look half dead.”

Helpful Report

Posted 4 years ago

“The money was taken from my account but no flowers were delivered. Tried to call them 5 times and each time waited for more than 20 minutes and at the end, the line went dead and no one responded. Awful service and don't be fooled to pay M&S Flower Subscription.”

Helpful Report

Posted 4 years ago

“I ordered flowers as a surprise for my Aunt who has been unwell. The flowers arrived with the wrong message card so she had no idea who they were from. She had to contact M&S to find out who had sent them which completely spoilt the surprise. I must say I'm very dissapointed.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews