MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,336 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service, took 3 days of ringing to get through, eventually to someone who was rude and spoke so fast and garbled I had to keep asking him to repeat himself. He obviously didn’t want to be there. Once again an awful experience with mce. Will never use again.”

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Posted 3 years ago

“Good price on line. But when policy Was email to me. Start date was wrong. That’s when my trubble Started. 55 mins on phone. 5 different pepole. Telling me. It’s my falt. To come back to same person And would cost me 40 pounds. To correct thare mistake. Then got throw on. Phone again. Lovly lady. Sorted it out. But policy went up by 35 pounds. And was toled all bit. That I was covered for well happy. Get policy. Emailed. Back. And yet again. Not what was tolled on phone. So ring again. To sort out. But. Recon never said. Eny thing of the sort. So much. For. Rcordind. Thare. Phone conversations. It’s me the customer. That has. Got it wrong again. Ffs. Insured. Now but will never use again. 😡😡😡😡😡😡”

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Posted 3 years ago

“Incredibly long wait to speak to anyone. When I eventually got through to someone I wanted to qualify what exactly was covered in the policy. Every question rustled in me being put on hold. It took 54 minutes for me to gain insurance. They were the cheapest option. I won’t go through them again. Bikesure is much more efficient.”

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Posted 3 years ago

“Took 3 days to finally get through you're phone system, when I did the payment options were not working”

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Posted 3 years ago

“Online service completely dead, cannot quote on telephone. Couldn’t process payment. Agent totally clueless. Refused to refer me to a supervisor. I missed my COVID jab and now can’t rebook it because of MCE systems failure. No call back, no escalation to supervisor. Score of 0 is too generous.”

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Posted 3 years ago

“I'm a new customer and bought the policy on line. I set the start date I had chosen however on completion their compuser system added in a different date. It proved extremely difficult and frustrating to get this correctEd. Eventually it was however according to them, it was my fault. I posted my frustrations on a Facebook group and was disturbed to find that my experience was not unique. People had horror stories regarding the service level this company gives, their unwillingNess to pay out. Many of the responders had to escalate to the Insurance ombudsman to get their problem resolved. The overwhelming suggestion was to cancel the policy and use someone else. I have decided to let the policy run however I hope I never have to make a claim. This will be the first and last time I use MCE.”

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Posted 3 years ago

“Very long time I spend on the phone Not good service”

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Posted 3 years ago

“Took 3 payments off credit card, comes up as error no payment”

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Posted 3 years ago

“Bought the insurance through a comparison website as it seemed really good price. However, I missed the fact that the pillion cover was not selected, when I contacted MCE to amend the policy which I had only purchased 30 mins earlier, and was not due to come into force till 2 days later, they charged me an extra £88 to add it, pretty disgusting as it would have only been some £20 more on the original quote. I queried this with their operator, but she just said it was system generated.”

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Posted 3 years ago

“Payed £184 for a Suzuki GSX-S1000 in December 2020 now have changed bike to XMAX 300 Scooter. To change insurance over to new scooter reg and cancel Suzuki insurance was told I had to pay £126 pound for this service. New insurance with new insurance company would only cost me £113. MCE rip off company will never go near them again”

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Posted 3 years ago

“You haven't insured me for what I was looking for.I needed a full comprehensive and carrying pillion passenger and 7000 miles per year and not 3000 as reported on the certificate. Very bad experience.”

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Posted 3 years ago

“Rang the renewals team. I think the guy I spoke to had already handed in his notice as he was running through the script at high speed, absolutely no empathy with my situation. Very unimpressed which is a real shame as the MCE product is first class.”

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Posted 3 years ago

“NO GOOD CUSTUMER SERVICE AND EXTRA FEES. Hi. I had a biggie with MCE. I got my card cancelled and tried to get in touch to change my details. Lines were busy so I went for the chat wich they advise you to do on the recording over the phone. There the person on the other side told me to wait that they would contact my in 72hs. I waited. Then before calling me they charged my the 30pounds admin fee. I TRIED TO GET IN TOUCH, to wich they told me to wait. Not fair to pay the 30 pounds extra fee. So if you are thinking about signing with them, consider this BAD CUSTOMER SERVICE.”

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Posted 3 years ago

“Should be renamed major criminal organisation.”

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Posted 3 years ago

“All these reviews are fraudulent.This is one of the worst companies apart from collected thousands of pounds of your money they offer nothing in return. Customer service outsourced to an Asian Country.When you call they seem more lost than the customer.Only thing they know is collect Money. I will give zero stars or even minus.There are better insurance companies elsewhere.”

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Posted 3 years ago

“During COVID year. With all the restrictions on all travel. They still bumped my up premium by 15%..... First call. Polite young lady told me take it or leave it basically. Second call (my fault for not doing my usual price comparison in advance). Best they could do was "increase" my mileage allowance (while travel I still restricted) and added pillion....which I definitely did not want. Oh! Renewing does not mean your policy terms and conditions seamless carry over. You are still on probationary period of 10 days BEFORE your full coverage is in place. I had to get him to confirm this with me.......did not believe it the first time That is a first for me. And the last with MCE unfortunately. Loyalty goes out the window when you feel let down. I will not make the same mistake on next renewal.”

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Posted 3 years ago

“Changed my current MCE policy Triumph T100 to a Triumph T120 My insurance is due for renewal on 31st May 2021, so 41 days cover required and I've been charged £65. I'm 60 and I've been with MCE for a while, never claimed. Won't be renewing at the end of May”

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Posted 4 years ago

“They ripped me off”

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Posted 4 years ago

“what a bunch of Dickheads con artists, they charged me for a mistake that they made ! pay a higher premium and for the better company because you will end up paying more with these dickheads in the long run anyways and the customer service is shoddy requested a call back they said 72 hours they never called me back. AVOID AT ALL COSTS”

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Posted 4 years ago

“Appalling service, got my policy wrong and want to charge me extra to correct it even though they have a recorded phone call where they were informed of the correct details when the policy was taken out, they've even admitted the correct details were given.”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,336 reviews