MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

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“Polite, efficient but a bit rushed.”

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Posted 3 years ago

“very good service cheap quote for bike insurance well happy with mce so far”

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Posted 3 years ago

“Excellent service very helpful on phone.”

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Posted 3 years ago

“Customer services very good Best prices by far Excellent free extra cover included”

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Posted 3 years ago

“Very easy transition, use before, very competitive”

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Posted 3 years ago

“I had a renewal quote as I have been with MCN fir a few years. The lady on the phone had a voice of someone who just doesn’t want to do this job. She spoke so fast as if she wanted to finish the 10 min conversation in 1 minute. She took the payment of £380 (not a small amount) and once she took the details just quickly said bye and hang up. I had to call back in half an hour again as I never god the email confirmation, than I was advised that they have technical issue so the email will be sent soon. An hour later I got a phonecall from MCN that the payment hasn’t gone through (same voice who didn’t seem to be happy to do this job). So once again we “rushed” through the card details and finished this conversation with a quick “thanks , bye”. Next year probably I will avoide MCN.”

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Posted 3 years ago

“Online service completely dead, cannot quote on telephone. Couldn’t process payment. Agent totally clueless. Refused to refer me to a supervisor. I missed my COVID jab and now can’t rebook it because of MCE systems failure. No call back, no escalation to supervisor. Score of 0 is too generous.”

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Posted 3 years ago

“Website was straightforward and easy to use purchased my bike insurance with no problems it was a very good and easy process”

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Posted 3 years ago

“I'm a new customer and bought the policy on line. I set the start date I had chosen however on completion their compuser system added in a different date. It proved extremely difficult and frustrating to get this correctEd. Eventually it was however according to them, it was my fault. I posted my frustrations on a Facebook group and was disturbed to find that my experience was not unique. People had horror stories regarding the service level this company gives, their unwillingNess to pay out. Many of the responders had to escalate to the Insurance ombudsman to get their problem resolved. The overwhelming suggestion was to cancel the policy and use someone else. I have decided to let the policy run however I hope I never have to make a claim. This will be the first and last time I use MCE.”

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Posted 3 years ago

“Cheap price”

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Posted 3 years ago

“Very long time I spend on the phone Not good service”

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Posted 3 years ago

“Had a good quote of £168 which i did purchase, but as say its easy to phone an get insured your having a laugh waited for nearly an hour on the sunday so hung up, called again on the monday to wait 40 minutes again to be connected to a sales person to buying the insurance”

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Posted 3 years ago

“Called Mce, was connected unusualy quickly. Spoke to a helpful advisor about dormant no claims bonus useage and no claims proof. Renewed policy on a comparison site at a good price with promised document emailed the next day. Perfect. Thanks.”

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Posted 3 years ago

“Thank you very much I appreciate it.”

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Posted 3 years ago

“Got quote on compare.com, very happy with price so tried to insure two Bikes on line, came up with Error and told me to phone, after being passed from pillar to post and being on the phone for more than an hour I was just about to give up when I eventually got through to someone very helpful who explained what boxes to tick on their website, YEY I managed it. Big tip, if you need Help, DON’T PHONE.”

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Posted 3 years ago

“Excellent price and service and were the only company to give me a decent quote on my VTR sp1 would recommend to anyone to get a quote”

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Posted 3 years ago

“Very difficult to speak to someone. I’m a new customer again after a lengthy painful process that should have been a no fuss renewal. I wanted to put 2 other bikes on too but that’s too much like hard work. Took 4 attempts to pay. On a positive not it seems good value for money.”

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Posted 3 years ago

“Took 3 payments off credit card, comes up as error no payment”

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Posted 3 years ago

“Quick, easy to review your cover quickly and a great value. Thanks MCE.”

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Posted 3 years ago

“Very efficient, very happy”

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Posted 3 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews