MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,332 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to insure my Yamaha MT-125 worth new about 4K. MCE insurance quotes it for £306 with £250 volontary excees that we discussed over the phone and I agreed for it. When papers arrived I found out that there is compulsory excees which is £2000!!!!! On top of which there is my £250 of volontary one I agreed for. The lady from MCE did not clearly said on the phone about this. Who would insure the bike with £2000 compulsory excees? I checked other companies and most of them have £250 of compulsory excees. Of course I wanted to cancel my insurance with MCE straight away and, as you can expect, there was aministration cancellation fee about £50!!! NEVER, EVER AGAIN!”

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Posted 9 years ago

“Load of poop”

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(Car Insurance) - Posted 9 years ago

“it is very good company”

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(Car Insurance) - Posted 9 years ago

“Worst insurance company ever. No communication then when u call they lie to u. In my case I have been told about 10 times different dates for my claim an past from pilar to post. 3 months now and still not sorted my issue all I have been told for the last 3 weeks now is ur payment is waiting to be validated and authorised and I can't get my bike back till it has been. I have emails saying that this would been done 3 weeks ago that week an when ye phone still nothing just past about even more. Would not recommend to any1”

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Posted 9 years ago

“You'll notice all the positive reviews of MCE are from individuals that have simply purchased a policy. Look at anyone who has had to claim and the true picture emerges. I have insured numerous times with MCE. Price competitive, easy to set up, so up until the point of an insurance claim, ignorance of what lies beneath. I was rear-ended by an agricultural vehicle. I managed to stay on the bike, but the rear of my bike was damaged, including a twisted subframe. The 3rd party admitted liability. Having not been in this situation before, I reported it to MCE. That phone call cost me £18.53 on their premium rate number. They were very keen to get my KTM Superduke R collected and taken to their 'repair centre' in Northampton. I could not choose a KTM dealer to repair it. It could only be done by them. They were also falling over themselves to provide a loan bike. All arranged without any actual information of the procedure or timescale, even though a straight forward uncontested 3rd party claim. They really pushed their 'partner' personal injury lawyers, Fletchers. They were on me like a rabid dog, bombarding me with phone calls and emails. Still, where there's blame, there's a claim and some big money to be made. The day before the collection of my bike was booked for, I get a call from the 3rd party's insurer, NFU Mutual advising me that their client has admitted liability and could they help get my bike repaired? So what do I do? I've never had any dealings with NFU and surely MCE are more likely to look after my best interests, right? So I decline, but they offer their contact details if I need any help. So, MCE van turns up and unloads a snotty, scraped-up, corroded 2010 Z1000 fully sticked up in MCE/Big Ed branding. I'm simply asked for a signature to take my bike away and a signature for the 'hire agreement terms & conditions' for the loaner. I insisted that I read said terms, which were conveniently 'in the van'. Upon reading, I was signing a hire agreement of £105 a day. Yes. One hundred and five pounds for every single day that I am in possession of what is no more than £3000 of bike. Alarm bells start ringing. The delivery guy plays dumb. He can't tell me anything. I'm feeling uncomfortable about the whole thing. I'm about to wave my bike good bye without any control over it at all and MCE are racking up £730 a week, in the meantime. So I decline to get involved. I send the van and loan bike away after calling NFU back, who are incredibly helpful and ask me where I would like the bike repaired and could they arrange for either a loan bike or car? The difference in customer focus and service could not be more different. Except, I'm not NFU's customer! They have a 65 plate, 300 mile 5 door hatchback on my drive that afternoon. Now I've effectively washed my hands of 'smoke & mirrors' MCE, they see their profit opportunity slipping away and start bombarding me with calls from random individuals wanting to check that I'm now dealing direct with the 3rd party insurer. Fletchers are still chasing me by email and send me a claim form in the post. One of their people call me asking why they have not received claim details. When I tell them I won't be claiming, they are speechless. Why, they ask? Because I have not been injured, I reply. The inference was that it was almost irrelevant. I should claim anyway. So in conclusion, MCE only works for MCE. Plain & simple. Money drives it all. They do not give a toss about what's best for their customer, just to wring every last drop of profit out of the situation. Once the claim is settled, I will cancel my policy withem and never, ever deal with them as long as I live.”

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Posted 9 years ago

“Am having exactly the same problems as earlier posts in addition they apparently lost the bike for 6 weeks. they have been taking money for a excess insurance policy which I'm sure is probably a scam in the first place...then they denied that I had this and sent me a payment schedule which shows that I'm paying £10 less than I actually am and my bank statements prove this! (can't say if this is a doctored certificate or a genuine admin error) but anyway they are refusing to pay out against it...when you phone you get lie after lie but can't actually speak to the person dealing directly with it...worst company ever dealt with been going on since July and is now with the ombudsman who unfortunately doesn't seem to be doing a lot of onbudsmaning...got 7 days before I take them to court....should look at a class action I reckon”

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Posted 9 years ago

“By far the worst insurance company I have ever dealt with. My bike was written off in an arson attack in July. Since then I have been fed one lie after another from MCE regarding a settlement pay out. They always have an excuse and will not allow you to speak directly to the payments team or a manager. My case has now been passed to a solicitor. Whatever you do, go with another company, MCE may be the biggest and the cheapest but are the worst.”

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Posted 9 years ago

“NEVER USE THIS COMPANY. I WISH I HAD READ THE REVIEWS BEFORE INSURING MY BIKE WITH MCE. MY BIKE WAS STOLEN IN JUNE. IT IS VIRTUALLY IMPOSSIBLE TO CONTACT THEM, AND THEN YOU WILL WAIT DAYS/WEEKS FOR THEM TO GET BACK TO YOU. THEY WILL TRY EVERY TACTIC THEY CAN THINK OFF TO DELAY ANY PAYMENT. BRITISH SUPERBIKE GUY'S YOU SHOULD BE EMBARASSED TO HAVE YOUR NAME ASSOCIATED WITH THIS COMPANY. LIKE SO MANY OTHERS I HAVE NOW GOT TO INVOLVE THE INSURANCE OMBUDSMAN AND MY SOLICITORS TO TRY AND GET MY (LEGITIMATE) CLAIM PAID. AVOID LIKE THE PLAGUE!! DEL.”

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Posted 9 years ago

“Ive had very good service from this company, will defenately go with them in future.”

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(Car Insurance) - Posted 9 years ago

“Absolutely useless!! My bike got stollen in June and I'm still having to ring them up to see what's going on an all I get told is they will ring me back in a few days, 2 weeks go by and I then have to ring back to get told the same again! When my policy runs out I deffinatly won't be renewing it! Again absolutely useless wouldn't recommend to anyone!”

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Posted 9 years ago

“Terrible to deal with. Unhelpful customer service staff, rip-off admin charges and zero flexibility around changes to policies. Avod if possible, I will be in future.”

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Posted 9 years ago

“Communication is terrible you can expect to wait upto a week or more for a call back”

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Posted 9 years ago

“Made my life easy”

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(Motorbike Insurance) - Posted 9 years ago

“The worst insurance I have ever expireanced”

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Posted 9 years ago

“If we could give less than one star we would; MCE has given us nothing but headache, frustration and a huge phone bill since dealing with them. I would strongly advise any consumer to pay that little bit extra for a 'legitimate' company who are competent and efficient. In the first instance my partners vehicle was stolen and recovered by the police; damage to the bike did not appear significant and was a repairable project (advised by mechanic friend), MCE agreed to take the bike into storage over night (later said this would be at our expense), then remove the bike from said storage to take it without permission to Bristol from Plymouth to a salvage yard, they then moved the bike (again with NO consent) to Doncaster 500 MILES AWAY, we were given no indication of this happening until after the bike was moved and were told if we wanted the bike back we would have to pay the storage costs and for the travel back to Plymouth. From this point onwards we called daily for a progress report , to be told on day one 'it's probably a total loss', on asking who had inspected the vehicle we were advised no one but it looks 'that way' (there was very little visible damage aside from the damaged steering lock, so without inspecting the bike its hard to see how they came to that conclusion). after over A MONTH it was confirmed to be a total loss, but MCE refused to disclose a list of potential repairs until the ombudsman was mentioned, we then received a very repetitive and 'cobbled together' list of repairs; not a headed paper by the garage works list like requested/expected like other insurers. In brief we have been waiting in excess of three months for a written off vehicle claim to be settled and still have no sign of the promised funds; we call daily for an update on the progress to be told various stories by members of staff who just cant wait to get you off the phone. stories such as the manager will release the funds, we require additional documentation, there has been a delay due to the bank holiday, the manager who deals with this is unfortunately unavailable, we'll call you back with an update etc. etc. All of which has still got us no further to having the settlement. On one occasion my partner was verbally abused by a member of staff who to end the call properly. We were made aware by the ombudsman that the underwriters of MCE's policies La Parissienne assurance, were not regulated by the FCA either, which if informed of this the policy never would have been purchased. Its worth being aware that staff seem to have very little product knowledge on the policies they sell, you can call numerous times reference the same issue and receive a multitude of responses. Although a long winded review this is only a BRIEF history of our issues with MCE, we are at present seeking legal advice on the matter. AVOID AT ALL COSTS.”

Helpful Report

Posted 9 years ago

“My rating is really around the claims handling department. Immensely frustrating process. No updates provided directly by MCE. Almost impossible to make progress with the claim, even on the rare occasion that someone answers the phone. Would not use again even if the price was competitive. Not worth the hassle.”

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Posted 9 years ago

“Taken a policy out. Use the company for 4 months and cancelled due too selling my motorbike. Did NOT get the full amount back for the rest of the policy only a percentage! Also customer service was poor, the manager wasn't helpful either!”

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Posted 9 years ago

“I bought insurance for my bike online then it started they rung me to say i didn't have enough cover on my breakdown so they charged me more money ok I thought then I broke down when I rung them they said I didn't have a policy so my bike was stranded over night before this was resolved and yes the worst is still to come. On the 26th June my bike was stolen from my path the police found it and I rung the insurance company then my problems have begun I am still awaiting payout from them this was my loved and cherished zzr600 which had new end cans on tyres etc they offered me £850 pounds after I had chased them for two weeks due to then not sending over the engineers report I was promised phone calls back I never got them. I wasn't happy with this offer as anyone could imagine £850 for a zzr 600 on an r plate so they asked me to send some examples over to them which I did waited another ten days no phone call so had to chase them again and you guessed it once again they had not passed over the examples saying I had sent them to the wrong email address so I resent them to the new email address then another 10days passed by nothing rang them once again there was a problem they hadn't sent the examples I was promised a phone call within 3 days never happened rang them today they have offered me £870 less my excess of £550 so leaving me £295 I asked them how much to by my bike back £350 they quoted so all in all I have been robbed twice and have spent a fortune on phone calls this started on the 26th June 2015 now it's the 21st August 2015 I would never recommend this insurance company avoid it like the plague not a very happy Karl Reynolds never to buy an insurance policy again from these robbing no good idiots that call themselves an insurance company”

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Posted 9 years ago

“Dreadful! Only good reviews on website none of any other! Look at Facebook page 1* reviews cut of after 25 mins in que on many occasions never spoke to anyone with any knowledge of my claim, supposed to have curtesy bike never received one always promised someone will be dealing with my case or ringing me back. Have they? Never! Still waiting beyond a joke for a service I have paid and continued to pay poor poor customer care would not recommend to any one ever. Now having to go through a solicitor!!”

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Posted 9 years ago

“MCE gave a very competitive quotation for my first 1000cc bike, they also made a follow up call to ensure my excess and no claims we're also covered. If the price is right I will certainly be staying with them from November at 1st renewal.”

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(Motorbike Insurance) - Posted 9 years ago

MCE Insurance is rated 4.0 based on 5,332 reviews