“Continuing problems with this company.
Last year they auto renewed policy despite having received cancellation.
It was only when I approached the Financial Services Ombudsman that Octagon actually started to care.
They added breakdown and key cover to my policy despite me declining them both.
They appear on Money Supermarklet.com to be cheap but have high APR for pay monthly and if you miss a payment the fees are rediculous.
The staff are rude and disinterested when you call customer services.
Advise calling them off a recorded works phone as agents have told me direct debit date could, and would be changed, but then they didn't do it, and you're held to account.
By far the single worst company I've ever had the displeasure of having insurance through.
Thankfully I have never had to claim on their two-bit policy, I can only imagine they would be an absolute nightmare to deal with if ever you needed to claim.”
“Have nothing against the company providing my insurance
It's this site I am still waiting for my free mearcat it's been 12 months nearly and I still haven't received it”
“Was hit by an uninsured driver december 2014. After 5 months my car was still not fixed. I have since left octagon insurance. To this date my car has still not been fixed.”
“Good price. Good communication. Easy to purchase and fast delivery of documents. I just hope my renewal quote is good in a months time so I can stay with octagon insurance”
“Been very good easy to understand even just took pics of documents to save sending and emailed them including no claims hope they cheapest again to stay with them”
“they made every thing very easy with good clear communication every step of the way.It would of been nice to have written proof of my policy and not have to go on line for it but other then that every thing is good with Octagon”
“brilliant service from the first day, I had to change my policy half way through due to the fact i changed my car and they did not charge me a single penny five star service”
“I recently had a non fault accident and octagon insurance is dealing with everything and arranged a courtesy car fast.
They are dealing with third party and all issues. My physio started quickly so hopefully a quick recovery!
First class service”
“I am disappointed that there is no zero stars option. The one time I actually needed support (a non fault accident) I have been treated like dog mess off the bottom of a shoe. I have been treated guilty and had to prove my own innocence. Instead I went direct to the third party and complained to octagon about my treatment. Which they have taken objection to and are trying to cancel my policy. DO NOT USE OCTOGAN !”
