“Had a non fault claim where they wrote my car off, lost alot of money from this. When I contacted them to add my new car to the policy they charged me a 50quid admin charge to make the change. No online service”
“if i could give lower i would
they threatened to cancel my policy saying they were auditing me. After supplying days worth of documents they said it wasnt good enough and they was going to cancel my insurance the next day.
In the end i phoned the underwriters direct (markerstudy) and explained the situation and the documents that i had supplied.
The adviser at Marker was awesome and phone onequote and sorted the situation out on my behalf.
This firm is a SCAM adn should be avoided”
“Only rated 1 star as this is the lowest possible, i would like to rate them Zero or Lower
Complete rip off, without contacting any previous contact i received a letter say they were cancelling my policy.
When i phone they wanted photos of my driving licence, V5 book, DVLA summary and a utility bill, after submitting the same documtents days on end, they told me that i had supplied adicqute proof that i lived at my house.
One of the documents i supplied was my Criminal, Baring and Disclosure record..
AVOID These con artists
SCUM”
“If I could give 0 stars I would!!
Stay clear of this company!
My husband took out a policy with them in August and recieved a text on 4/9 saying that they had cancled his policy. He had recieved no communication from them prior to this. Apparently they had sent a letter explaining that they needed a reason as to why he had a 1 month gap between his last policy and this one. He recieved nothing! So he phoned to try and sort the issue as there was only a one month gap whilst he found a new insurance, they said that response was fone but they could not re instated his insurance and he would have to take out a new policy which was over £30 a month dearer than the original quote leaving him over £100 down on his deposit that they will not return and now they want a £20 admin fee for cancelling his insurance!? No customer service skills whatsoever!
STAY AWAY FROM THESE COWBOYS!!
I will be reporting this company!
Disgusting! Unprofessional and useless!
Thanks for NOTHING!”
“I am really not happy with my experience with trying to get my car insurance sorted with One Quote Direct!... In my 12 years of driving I have never had so much hassle when sorting my insurance. I paid the £70.35 deposit and was asked to send over a copy of my 9 years no claims within 14 days from the start date 23/06/2019.
On the 1st July I then received a sales phone call form One Quote asking me if I wanted to add Excess Protect cover, I agreed to this and was then sent the following new policy schedule, this showed that my cover doesn't start on the 23rd as to the above, but it will now start from the 1st July as show below:- I have since sent through a copy of my 9 years no-claims bonus, but I have now been told my premiums have increased by £101.71 please call to arrange payment before the 10/07/2019 or your policy will be cancelled.
I have just called up to ask why the dramatic increase?... I was told I need to pay £25.00 now and the rest is split over the monthly payments, increasing my payments to £61.00 a month! So I asked about cancelling my policy but I was told I am now in the cancellation period. However, due to the change as specified above, technically my policy did not start on the 23rd June as originally stated, but it started on the 1st July as stated on the above schedule, giving me 14 days from the 1st July and not the 23rd June.
I feel I am being held to ransom, as I have already paid the £70.35 deposit, but now you want another £25.00 paying now plus an increase in my monthly payments, then i am getting told I cannot cancel or I will have to pay a cancellation fee. However, as stated above, my policy didn't start till the 1st July and I should have 14 days from this point and not from the point of the 23rd June as to what I am getting told if I am to cancel my policy.”
“Complete cowboys. They will stall setting up your account for any reason. they will ask for more documentation than any other company. If you don't provide one immediately, they will try and cancel your policy. they will cancel your policy without warning, depsite the finance company they use advising otherwise. They also tried to setup a recurring card payment AFTER my policy was cancelled, for the same amount as the regular Direct Debit. It was only after I noticed what they were doing that I realised I'd used them several years ago, and they'd tried a similar tactic then. It seems they're in the habit of cancelling policies extremely easily, and retaining the deposit. AVOID!”
“Disgusting company that rips people off!! Do not use this company unless you want to be ripped off then ignored. Tried ringing to speak to them, on hold for over an hour and still no answer. This company is a disgrace and have been reported to the independent watchdog for fraud.”
“The worst insurance ever
Always problem when you contact them with simple thinks. Very bad experience on the phone about 25 minute and then they cancelled my policy because, change the address costs me a £58
Customer service v bad not v helpful and not cheap”
“Shocking customer service and an insurance company that I had to spend hours on the phone(at my expense) with just to sort out their mess. Then to top it off they told the finance company that I was deceased!!”
“Got insurance for a car i was buying but sale didnt go through.
Was still charged for cover even though i never bought car.
On top of this they fleeced me of other small amounts like for example day on cover for a car i dont own.
So many rip off companys about now and biggest laugh is they are all registered with the Fca.”
“I was very disappointed with the service. I got my insurance online which was quite expensive anyway because they said my car is expensive. I gave all details online including 2 claims I had 4 years ago. next day they called me and asked me for £300 more because of these claims. I was furious and asked them to cancel my policy. They deducted around £50 before giving me refund which I still haven't received. Staff were rude and were not listening. I will never recommend their service to anyone as they have hidden charges.”
“I've lost almost £200 in a month I've never met an insurance company like this they cancelled my policy and took a cancellation fee as well. Please take my word for it and stay well clear of this insurance company”
“Absolute shower of idiots. Took two payments. the dayafter, they cancelled my policy. Then said they would not accept ncb from Ireland. Good luck getting my money back. Disgusted!”
“this is the worst I have come in30 years of motoring 4 hour on phone at least 20 email to send them driving licence they tell you they don't get it so you have to phone back in cost me 40 pond for phone calls i got address wrong they charged me 70 pond for changing it i canceld policey and went some ware else they told new insurer thay canceld policy i had to pay 2 hundred pond more because ihad insurance canceld just a joke they don't give a monkey”
“I have used a number of insurers over 40 years and moved to this company as their renewal price was the best. When I changed my car they could not insure it with the same company even though it was the same make and model. They found another company which was twice the price. I left and had to suffer cancellation charges through no fault of mine. Worst customer experience ever and still no explanation as to why the refusal to insure the car with existing company but could find another at higher cost.”
“Entirely non professional customer advisors. The woman name Ann who seemed head of customer service was very rude and start shouting while speaking over the phone. They are coned never ever recommend them”
“This company charge to much for cancellations and will not refund any extra's they sell you, even if you have never used them and have months left on the those extra's when you cancel the policy. If you go through them to get insurance I would advice never get the extra's through them, go direct to breakdown or legal companies for these services.”
