Pets At Home Reviews

Name: Pets At Home
Rating: 2.08

2.1 Rating 513 Reviews

25 %

of reviewers recommend Pets At Home

Company Reviews

Questions

Metrics

2.1

Based on 513 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how Pets At Home made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend gave up 2 rats for adoption, both with skin conditions and disclosed all their issues. One being the food they didn't eat and one being the bedding their allergic to. Myself and my boyfriend decided to adopt them upon realising one of the rats still had their skin condition but at the time of adoption we were told she was healed. They had also been placed on food that they didn't like and one of them had lost a lot of weight. They were also on bedding they were allergic to. At the time of adoption, we were told lies about the previous owner (our own friend.) Absolutely disgusted with how poorly the rats were taken care of and how they spoke about our friend.”

Helpful Report

Posted 3 years ago

“Visited pets at home oldbury today staff member was rude because I dared to complain about poor service, she then got verbally agressive and banned me from the store.so I have now banned myself from all pets at home stores.”

Helpful Report

Posted 3 years ago

“My monthly order has been destroyed, it was a mess with dented tins all over the box making it impossible to carry each item, this keeps happening, I've emailed pets at home but got no response!”

Helpful Report

Posted 3 years ago

“Been asking for a Prescription for our dogs meds for 3 weeks now so we can get them elsewhere. Our dog suffers with bad epileptic fits and takes keptra. Everytime we ring up they say we'll get it sorted pick it up in a few days.everytime we go down there the Prescription isn't done and they no nothing about it. This has gone on 3wks going backwards and forwards not getting anywhere , gotta see the nurse but the nurse isn't in at the moment, that's all you get. Last night he had a bad fit ,he had the last of his tablets which we wanted to avoid. Phoned them this morning and got we'll the nurse isn't in and we have been trying to call you, we'll I'm sorry I'm not having that he needs tablets today , stop fobbing us off. I want his tablets and Prescription otherwise there will be an official complaint. Absolutely disgusting!! 😡😡”

Helpful Report

Posted 3 years ago

“Purchased a new fish tank and stand and i am very pleased with it. The young gentleman helped me to carry the boxes to my car which was very helpful indeed. My fish are now enjoying their new tank 😊 Kind regards Phil”

Helpful Report

Posted 3 years ago

“After having to negotiate a way round their website to complain about why they still sell animals. They have no complaints form?! They claim they sell responsibly, selling animals through pet shops and online is not responsible. The rescue centers are even more inundated with animals bought from Pet shops and online since lockdown when thousands of people either got bored or couldn`t be bothered to care for their pet anymore. I have recently seen on the website of a charity I support, a small guinea pig bought from pets at home and dumped at the charity a week later because their child who is way too young to understand or have the responsibility quickly lost interest. I complained to them last year through lockdown when rescue centers were busier than ever. Their response was basically along the lines of how wonderful it is to see the look on a child`s face when they get their first pet. Not so wonderful to see the look on the animals faces in rescue centers. Don`t get me wrong, there are many many responsible pet owners. but there are equally as many irresponsible pet owners. a couple of questions in store cannot determine that an animal is going to a loving home. I received a reply to my complaint but put it in the trash without reading as I did not want another reply knowing that they would simply find flimsy excuses to their continual exploitation of animals. If PAH really cared about animals they would not profit from them.”

Helpful Report

Posted 3 years ago

“I visited the Gravesend store today for some products and advice on them. I spoke to Tyler, he couldn’t have been more helpful. He was very knowledgeable and and gave me some reassuring advice. Thanks Tyler”

Helpful Report

Posted 3 years ago

“There is a large range of products, their prices are competitive and the website is easy to navigate. Delivery is free over a certain amount and you are notified on the day of the time the delivery is due. The drivers are helpful and polite. I have never once had a problem with an order and have been using them since the very beginning of the first lockdown.”

Helpful Report

Posted 3 years ago

“(1) Told to stand and wait for over 1 hour whilst badly injured cat was taken away for injuries to be assessed. (2) Told cat needed general anaesthetic, and urgent treatment for injuries, and would cost £500+. I agreed to pay. (3) Then told to take it home and bring back following day for that treatment, because they were about to close (3.30pm!) and there would be insufficient time for cat to recover from treatment. (4) Told that if cat became worse overnight, to phone any emergency vet (not them) with an overnight facility. The general impression I got was that the only important thing was my agreement to pay £500+ the bill was £649.95! The cat has survived so far, despite being nursed overnight with gaping wounds before treatment, but I will never use them again”

Helpful Report

Posted 3 years ago

“We purchased dwarf cross rabbits for our children from Pets at Home, being told that they would grow to dwarf rabbit size, and bought the recommended hutch size from them. However, they both grew so large that neither of my children were able to handle either of them and the hitch sold was totally unsuitable. I used to breed dwarf rabbits and would say these were twice the size of an average dwarf. I wrote to Pets at Home on more than one occasion, and they were not in the least bit interested. I think once they've made their money, there is very little care there. If I could give no stars, I would!”

Helpful Report

Posted 3 years ago

“I purchased two sucking loach fish from Coventry Gallagher pets at home - did the acclimatising correctly as you do ... my tank had been set up with 4 fish in before hand completely fine for a few years ... after adding the fish correctly for an hour or two they were okay darting round the tank swimming eating etc . My brother came round and noticed they were acting a little strange ... swimming up but floating back down like they were lifeless ... we decided to examine the fish to see they actually had white spots over their bodies ... now we would have got them checked but this was after stores were closed. However they didn’t make it 4 hour after purchasing these fish they had died ... cleaned my tank removed them and added all fresh water ornaments and gravel along with my 4 fish I had to start with years ago... all well and good until I woke up this morning popped to the shop and one of my black moors had passed! What the hell had pets at home fish got wrong with them to kill them selfs along with my beautiful fish”

Helpful Report

Posted 3 years ago

“Me and my partner adopted to male rats from these! We hate seeing animals housed in pets at homes as they are highly inappropriate for the animals, so the lady came over to sort them out for us and to do a medical check on them, she was frightened of them as she kept saying they bite, so clearly she couldn't be botherd, but she said they where over weight but no medical problems, she also told us the two boys had come in with other rats but where not aloud for adoption, that was a big red flag but we took them home still, journey to our home they where sneezing like crazy, so they where housed in a different room to our other rats in our care just in case, all the rats already in our care had no medical problems and fit and healthy, day after the boys had bin in care all our 9 rats had sneezing and wheezing issues and two where really lethargic, we took 4 to the vets, cost us emergency vet bill prices as it was urgent, day after that our two lethargic rats one passed away aged 7 months and the other was fighting so hard to stay with us, we then decided to take the two adopted boys back as we struggled to look at them (heart breaking for us!) Pets at home yet again didn't check just took them in, so then we decided to challenge pets at home and find out what was going on and why they had allowed 2 seriously ill animals go out for adoption, they quickly went very defensive and tried blaming us, refusing to let us see the boys medical records, they are refusing to reinbursed our nearlly £400 vet bills they cost us and we can clearly tell they are hiding somthing! DO NOT SHOP, ADOPT OR VISIT THIS EVIL COMPANY!”

Helpful Report

Posted 3 years ago

“I have brought tropical fish now at the slough store 3 times this week done all the warter checks and everything but they keep passing away and I just found out now that they had fin rot like wtf this is my daughters fish tank and she is devastated by this I'll rather go to flowerland in iver at least there fish stay alive for a while lol”

Helpful Report

Posted 3 years ago

“We took our schnorkie to the Groom Room in Dunfermline for a cut and shampoo, but will definitely not return! While her fur was lovely and soft, the cut is terrible. Loads of bits missed on her head, paws and all over really. She looks really scruffy with such an uneven cut. I could have done a better job myself blindfolded.”

Helpful Report

Posted 3 years ago

“Absolutely disgusted with abingdon pets at home, came in to have a peaceful shop and end up hearing a tall colleague proper shouting nasty at another colleague. There is a time and place where you do this not when people are trying to shop. Feel sorry for the girl”

Helpful Report

Posted 3 years ago

“Visited Chingford store today to get some cat litter as usual. Noticed no security on door and no anti bacterial gel to hand. While inside Noticed a Senior staff member walking around shop floor amongst customers with**No face mask spurting out orders to her staff. Also noticed a middle-aged woman customer wearing no face mask being allowed to walk around shop floor when wearing a face mask is still mandatory nothing has changed. **MUST DO BETTER**This gives a bad impression to customers during a pandemic lockdown expecially with what's happening in Covid Europe and in India at the moment.”

Helpful Report

Posted 3 years ago

“I use Pets At Home on a very regular basis, and I am constantly impressed by the shopping experience at the store. The range of goods available is of consistently high quality, and with a wide choice of brands. The icing on the cake, is the level of competence, attitude, and helpfulness of the staff at the store I use (Hexham) They are always very welcoming and friendly, whenever I shop there, and make every visit to the store a pleasure. We also use the groom room at Pets At Home, and they always look after our dog really well and do a first class job on his grooming. Highly recommended!!”

Helpful Report

Posted 3 years ago

“Hello! I was at your Durham Arnison Centre store on Friday 11th April and was served by a lady (her name tag was Nicky). What a lovely pleasant person she was. She told my family all about puppy vip and also about the new flea treatment you are offering. I would definitely tell my friends about the service I got . Will definitely be back following the great service and welcome we received from Nicky.”

Helpful Report

Posted 3 years ago

“Boo enjoyed I her smart ones treat and didn’t leave any which she usually does. My older dog clears up usually and didn’t have anything to pick up. Liked it was healthy too for her. Would buy as a treat from her usual fish skins”

Helpful Report

Posted 3 years ago

“Smart bones chicken sticks - Bonnie definitely loved the taste and if you see our picture it’s blurry. We couldn’t retake as she woofed it down in 1 min. I would buy again at a reasonable price as she enjoyed however it just didn’t last as long as I thought. Bonnie has loads of food allergies and this was actually a good choice for her.”

Helpful Report

Posted 3 years ago

Pets At Home is rated 2.1 based on 513 reviews