Quoteline Direct Reviews

Name: Quoteline Direct
Rating: 2.80

2.8 Rating 243 Reviews

44 %

of reviewers recommend Quoteline Direct

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2.8

Based on 243 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“paid deposit end of November then took further payment week later which knew nothing about. attempted to login to my policy my contact details are unknown. do not know if any more information is required from me. I need to send my no claims bonus but to where. I pay by monthly instalments aint got a clue when next payments due. I havent even seen my policy documents since taking out policy. only know defo insured by checking on insurance database. I am already wishing I hadn't taken out car insurance with this company as even the basics I cant even sort out god forbid I need to make a claim.”

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Posted 8 years ago

“My insurance premium increased by over £250 just for moving half a mile down the road! Quotelinedirect insisted on charging me an additional £37.50 admin fee on top of this. I know this is stated in their terms but given the circumstances I expected them to make an exception. I do not recommend this company at all!”

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Posted 8 years ago

“I had a insurance for a van with them on monthly payments, they took a first payment on the 19/09 16 of £172.62 then on the 28/09/16 took a payment of £81.80 i only had the van for three weeks the cancelled 5/10/16, was told there would be a cancellation fee of £45.00, but after many phone calls to them and being promised someone would call me back, which has never happend, iam still waiting a refund, fustration is not the word with this.”

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Posted 8 years ago

“Was recommended another company by Q/Direct after collapse of Enterprise. Took out policy and when I I changed vehicle I telephoned to transfer insurance I was informed that my insurer they recommended only insured for business not S.D.P that I was looking for and what I had on my previous policy. They said would have to cancel policy and pay a £45 cancellation fee (has only run for 10 days) even though they recommended them. I am also still awaiting refund from previous policy. They are a crap outfit and they should be investigated by the Ombudsmen and Insurance regulator and shut down. May be cheaper than other companies but steer well clear from them.”

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Posted 8 years ago

“went to quoteline after enterprise went under they was my broker when i took out my policy with enterprise.. took out a new policy after 4 hours of just been sent to people who did not know what to do and just long wait on hold.. after taking a new policy out found out the did not make it active so to cut a long story sort they took a payment for a policy and i paid for it only to get stopped by the police for not having insurance.. as you can understand very upset with that... got little to no help from quoteline not even a email with my new insurance details nothing”

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Posted 8 years ago

“After Enterprise Insurance went under I was told by Quoteline Direct to call them to sort out new cover. Called them on a landline and was told I was no. 3 in the queue - 90 minutes later I was still no. 3. (Also called on the mobile after 1 hour and told I was no. 18!). Recorded message advised that Enterprise customers could visit the Quoteline website and there would be a section dedicated to alternative cover for Enterprise customers visited but no trace of anything to do with Enterprise. Don't use them - they don't know what they are doing. Very poor service!!”

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Posted 8 years ago

“Being on the phone waiting 2hr,told I'm number 4 in line And still waiting ,have tried emails but no help Don't use them ,very bad service”

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Posted 8 years ago

“Had a car accident. Tried to contact the company to be told by the finance company that they've gone into liquidation!”

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Posted 8 years ago

“I have been on the phone for 2hours 17 mins listening to lighthouse family i need to change my car insurance and cant so i have had to take out another policy and pay another deposit with a different company i would believe everything you read”

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Posted 8 years ago

“If i could have rated 0 stars I would have, completely useless we have 2 vehicles insured through them, one they we did 3 weeks ago and quote cost changed about 8 time in the space of hour. we now have the other vehicle with no insurance due to the Enterprise situation, I would have more chance of winning the lottery that getting through to me by phone this week and trying to run a business at the same time, I have no time for this, unless is an understatement, hopefully they will go bust too”

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Posted 8 years ago

“They sent me notice of cancellation for my van insurance. I paid the insurance in full and have 6 mouths left to run. I have been trying to contact them for 1 week by phone they don't even bother to put you on hold anymore they just ignore you. E mail forget that there's Moore chance of England wining the World Cup than getting a response from this lot”

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Posted 8 years ago

“they don't answer the phone, left them several emails. Never replied to any of my emails. I don't know what type of company are they running, they put me on hold for more than an hour and no one bothered to answer the phone. Can;t imagine how will you process a claim with this type of company who does't reply at all. My advice will be not to buy any insurance with these guys”

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Posted 8 years ago

“hi i want revews my insurance polcy”

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Posted 8 years ago

“Staff extremely rude and don't call back when they say they will”

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Posted 8 years ago

“Got a quote with them and when I phoned up to take out the policy I was placed on hold for 20 minutes, then put through to the wrong department. I was told someone would phone me back but they didn't. Then when I called back again and again I found there was only one person who can deal with my quote as its a non standard policy (because I have a lodger) and they wouldn't be in for another few days. Very very bad customer service. I think they've done me a favour as I wouldn't want to try and claim through them!”

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Posted 8 years ago

“THINK TWICE. They wanted more to cancel my policy than what was left owing on the policy. Have left the policy running and I'm paying for Buildings and Contents insurance for a property I no longer own.”

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Posted 8 years ago

“WORST COMPANY EVER PLEASE TAKE NOTE IF YOU ARE PLANNING TO DO BUSINESS WITH THEM ... DONT DO IT !!!! I have never dealt with a more incompetent company in my life I have 2 vehicles with them, they have messed up my policy & payments constantly & then have the nerve to charge me more money for their mistakes after another lengthy 50min conversation today the ( and I use this title very loosely ) customer service representative called me a liar . I'm waiting the recording of the conversations off them now which is costing me even more money & time .. Absolutely disgusting company ...”

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Posted 8 years ago

“I have been waiting 2 days for someone to ring me back about my car insurance and everytime ive rang it takes nearly an hr to get thru to anyone to talk to i want this sorted”

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Posted 8 years ago

“Quick secure no hassle”

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(Van Insurance) - Posted 8 years ago

“Thank you for you help”

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(Car Insurance) - Posted 8 years ago

Quoteline Direct is rated 2.8 based on 243 reviews