Quotemehappy.com Reviews

Name: Quotemehappy.com
Rating: 2.04

2.0 Rating 996 Reviews

25 %

of reviewers recommend Quotemehappy.com

Company Reviews

Questions

Metrics

2.0

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Quotemehappy.com 1 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i had good insurance with that, verry accesible, good service custumer.”

Helpful Report

Posted 4 years ago

“Very unhappy with quote me happy , terrible customer service no phone number to talk to real person . No direct email to a real person . To bad if you've got a problem, your stuck. Bought new car , wanted to swap over cover , they won't insure new car , with no explanation, so having to cancel policy and being charged £56 fee. Will never use or recommend this company.”

Helpful Report

Posted 4 years ago

“Absolute awful company. 15 emails - Automated response apart from 1 that admits that they are in the wrong I have been waiting for 36 hours for a call that has been promised 3 times Messed my bill up then cancel my insurance even though on the 1 email that I have from then states that it is there mistake!”

Helpful Report

Posted 4 years ago

“Everything via online. No phone number to call...just email. The initial response to my query wasn’t at all helpful. Sent another email which should have been responded to within 24 hours. It’s now day two and no reply. Extremely frustrating when it’s an urgent query. Will not be renewing.”

Helpful Report

Posted 4 years ago

“Absolutely atrocious service I was involved in a no-fault accident they wrote my car off over the phone and arranged to collect it the next day. To date that was 17 days ago, no car, no payment, no answers, no excuses, I am unable to contact them as some of the numbers they give me do not respond. When I do get through to the one general number I can I have to go through 2 or 3 people to get to the one I want, often getting cut off, usually 40-60 minutes on hold—still, no answers. To rub salt in the wounds, they wrote off the car, so I no longer require the insurance cover, they charged a £50 cancellation fee!!”

Helpful Report

Posted 4 years ago

“I wanted to change my policy over mid year as I was buying a new car. All online so tried to complete the form. It wouldn’t work and my new vehicle wasn’t listed. Several emails back and too.......eventually was called by a human being ( I think) Ewan.....who is wasted in quote me happy, I hope he sees sense and gets new job in a better environment! He went through all the questions......when was my NEW car manufactured? 2020 ah, that’s the problem....computer says no to new vehicles! So he then asks model of new vehicle.....now I have already explained it is not listed, still bless him he has another look......then tells me it’s not listed! Aaaaarrrrrrrggggghhhhhh. I had also been told to cancel the policy I would have to pay £56 admin fee but I would receive £45 refund! So I asked why do I have to cancel if it’s down to quote me happy who haven’t updated their software....to which I was told they would waive the cancellation fee and refund £101 . I explicitly gave the date I needed existing policy to cover and I received an email to say it would cease the day before! Absolutely rubbish company......do not touch with a barge pole!”

Helpful Report

Posted 4 years ago

“Atrocious, you have to wait at least 24 hours for anything. They’ve refused to continue my cover having changed cars mid way through a policy. Despite them refusing and not giving a specific reason I am being charged £50 and there’s no refund for the remaining period of the policy. There were a number of reasons suggested as to why they couldn’t cover me but none of them apply!”

Helpful Report

Posted 4 years ago

“I certainly wouldn't recommend this insurance company! Rubbish! I've taken my private plate off & want to update the details to keep it legal, cannot contact anyone, they aren't responding to my emails or the online 'so called chat' absolutely no confidence in them whatsoever! Thank God I've never had to claim, won't be bothering with these con artists again! :-(”

Helpful Report

Posted 4 years ago

“non existent customer service, I was not able to log in to my account and sent numerous emails to address the problem. I had no response. it's an online service. It's key function is to allow customers to log in and control their own insurance. However it failed to let me log in which leaves me with no confidence in the service offer. I have cancelled my insurance due to the non existent customer service.”

Helpful Report

Posted 4 years ago

“Doing everything via online isn't always great, you do miss the flexibility of being able to ring and when you do you tend to have to wait a while. The solicitors you are given with the policy needs to change to a better company.”

Helpful Report

Posted 4 years ago

“20/08/20. I have used Quotemehappy (QMH) for the past few years and thankfully I have never had cause to contact them. However my recent policy was due to run until December of this year and I needed to cancel it because I'd sold my car and wasn't getting my new one wasn't due until the middle of September. I had every intention of using QMH for my new car until I got the message back after cancelling that the admin charge was over £55!!!!! Where the hell can anyone justify such a high charge for simply cancelling a policy? Is this the highest anyone has ever been charged? I decided that I was going to ring them to discuss it, and/or discuss suspending it until the new car arrives....but heyho, they save money by not providing a phone number for anything but claims calls. That's me finished with QMH - I'm NOT HAPPY and won't be using them again even if they are a little cheaper than others.”

Helpful Report

Posted 4 years ago

“Have insured with QMH for a couple of year without issue and a good price so for simple things its works great. Problem comes when you need to update the policy when you change car. Their online change car function completes saying that their automated system will not insure our new car - can't speak to anyone and it leaves you with the options to either cancel the policy update or cancel the insurance. So their system forces you can cancel the policy with a hefty fee. Suddenly the cheaper renewal is now not so good against competitors!”

Helpful Report

Posted 4 years ago

“Like everyone else complaining about not being able to contact QMH when things go wrong, I have suffered stress over a very minor issue that could be simply corrected by being able to contact someone. It all very well being an internet-only provider, but there must be a mechanism for support when things go wrong. In my case, I was simply unable to change my insurance to a brand new vehicle because their systems did not recognize the number plate. This forced me to cancel the insurance and go elsewhere; with QMH leveraging a £50 cancellation fee! They have also failed to provide me with my no claims bonus, it just hasn't appeared on their website. Interestingly, I had to make a claim with them which meant I had to deal with their people via telephone; they were really good! They have forced me to move my custom elsewhere, I would have loved to have stayed with them.”

Helpful Report

Posted 4 years ago

“2 years with them great service”

Helpful Report

Posted 4 years ago

“I wish I could award QMH less than one star. Costumer Services simply not responding, except an automated email that says that they are busy. After a collision, QMH decided that my car is a total loss (write-off). That was back 5 months ago. Since then I received one single email informing me about the write-off, telling me that the company will contact me regarding the settlement and asking for proofs of buying the vehicle. After sending all the required documents, complete silence, despite sending them several emails. I am going to contact the Financial Ombudsman Service.”

Helpful Report

Posted 4 years ago

“Absolute con company! Paid my insurance in full in May 2020, I’ve now bought a new car and Quotemehappy won’t let me change my policy! There is no customer service to contact anyone and they don’t bother replying to emails. So the two automated options they give me are either to cancel my policy which will cost me another £56 or keep the policy as it is which is utterly pointless as I don’t own that car anymore! Fuming with this total joke of a company. Won’t ever be using them again.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Customer service is dreadful with the operators not understanding the questions you put to them and not giving the answers required . I took car insurance with them and at no point during the application did they say that NCD on fleet vehicles would not be accepted . I then tried to change the policy to zero NCD to see how much the new cost would be and numerous stressful emails later i found you simply could not make that change .The are now trying to charge me for the calculation even though they did not mkae it clear that fleet NCD would not be accepted . You can't speak to anyone and have to wait 24 hrs or more for a response , absolute joke , do not touch .”

Helpful Report

Posted 4 years ago

“Renewed with them even though it was £10 per month hike. I am in the process of getting a new car and they decide they can't insure my new car, despite it being the same new value as my existing one. Went with VW Insurance instead. Customer lost”

Helpful Report

Posted 4 years ago

“I was in a none fault accident . My car was repairable.. However because quote me happy are awaiting admission of liability from third party insurance company apparently slow due to Covid 19 (up to 3 months) they have told me.. I have to pay the excess and or storage charges and claim it back from a solicitor... the excuse was because they have an agreement with 3rd party insurance company not to call each other in these reduced office times. So basically I'm paying out because they're working slower due to Covid 19. Bare in mind I'm not working any more and on benefits for the first time in my life... would not recommend this company to anybody. I have been with them 5 years too . I only get updates when I contact them too... I have had one email off them through all over this ..Hope this helps I'd anybody is making a decision about car Insurance .. Quote me Crappy”

Helpful Report

Posted 4 years ago

Quotemehappy.com is rated 2.0 based on 996 reviews