Name: Quotemehappy.com
Rating: 2.04

“I wanted to change my policy over mid year as I was buying a new car. All online so tried to complete the form. It wouldn’t work and my new vehicle wasn’t listed. Several emails back and too.......eventually was called by a human being ( I think) Ewan.....who is wasted in quote me happy, I hope he sees sense and gets new job in a better environment! He went through all the questions......when was my NEW car manufactured? 2020 ah, that’s the problem....computer says no to new vehicles! So he then asks model of new vehicle.....now I have already explained it is not listed, still bless him he has another look......then tells me it’s not listed! Aaaaarrrrrrrggggghhhhhh. I had also been told to cancel the policy I would have to pay £56 admin fee but I would receive £45 refund! So I asked why do I have to cancel if it’s down to quote me happy who haven’t updated their software....to which I was told they would waive the cancellation fee and refund £101 . I explicitly gave the date I needed existing policy to cover and I received an email to say it would cease the day before! Absolutely rubbish company......do not touch with a barge pole!”

Helpful Report

Posted 4 years ago

“Atrocious, you have to wait at least 24 hours for anything. They’ve refused to continue my cover having changed cars mid way through a policy. Despite them refusing and not giving a specific reason I am being charged £50 and there’s no refund for the remaining period of the policy. There were a number of reasons suggested as to why they couldn’t cover me but none of them apply!”

Helpful Report

Posted 4 years ago

“I certainly wouldn't recommend this insurance company! Rubbish! I've taken my private plate off & want to update the details to keep it legal, cannot contact anyone, they aren't responding to my emails or the online 'so called chat' absolutely no confidence in them whatsoever! Thank God I've never had to claim, won't be bothering with these con artists again! :-(”

Helpful Report

Posted 4 years ago

“non existent customer service, I was not able to log in to my account and sent numerous emails to address the problem. I had no response. it's an online service. It's key function is to allow customers to log in and control their own insurance. However it failed to let me log in which leaves me with no confidence in the service offer. I have cancelled my insurance due to the non existent customer service.”

Helpful Report

Posted 4 years ago

“Doing everything via online isn't always great, you do miss the flexibility of being able to ring and when you do you tend to have to wait a while. The solicitors you are given with the policy needs to change to a better company.”

Helpful Report

Posted 4 years ago

“20/08/20. I have used Quotemehappy (QMH) for the past few years and thankfully I have never had cause to contact them. However my recent policy was due to run until December of this year and I needed to cancel it because I'd sold my car and wasn't getting my new one wasn't due until the middle of September. I had every intention of using QMH for my new car until I got the message back after cancelling that the admin charge was over £55!!!!! Where the hell can anyone justify such a high charge for simply cancelling a policy? Is this the highest anyone has ever been charged? I decided that I was going to ring them to discuss it, and/or discuss suspending it until the new car arrives....but heyho, they save money by not providing a phone number for anything but claims calls. That's me finished with QMH - I'm NOT HAPPY and won't be using them again even if they are a little cheaper than others.”

Helpful Report

Posted 4 years ago

“Have insured with QMH for a couple of year without issue and a good price so for simple things its works great. Problem comes when you need to update the policy when you change car. Their online change car function completes saying that their automated system will not insure our new car - can't speak to anyone and it leaves you with the options to either cancel the policy update or cancel the insurance. So their system forces you can cancel the policy with a hefty fee. Suddenly the cheaper renewal is now not so good against competitors!”

Helpful Report

Posted 4 years ago

“Like everyone else complaining about not being able to contact QMH when things go wrong, I have suffered stress over a very minor issue that could be simply corrected by being able to contact someone. It all very well being an internet-only provider, but there must be a mechanism for support when things go wrong. In my case, I was simply unable to change my insurance to a brand new vehicle because their systems did not recognize the number plate. This forced me to cancel the insurance and go elsewhere; with QMH leveraging a £50 cancellation fee! They have also failed to provide me with my no claims bonus, it just hasn't appeared on their website. Interestingly, I had to make a claim with them which meant I had to deal with their people via telephone; they were really good! They have forced me to move my custom elsewhere, I would have loved to have stayed with them.”

Helpful Report

Posted 4 years ago

“2 years with them great service”

Helpful Report

Posted 4 years ago

“I wish I could award QMH less than one star. Costumer Services simply not responding, except an automated email that says that they are busy. After a collision, QMH decided that my car is a total loss (write-off). That was back 5 months ago. Since then I received one single email informing me about the write-off, telling me that the company will contact me regarding the settlement and asking for proofs of buying the vehicle. After sending all the required documents, complete silence, despite sending them several emails. I am going to contact the Financial Ombudsman Service.”

Helpful Report

Posted 4 years ago

“Absolute con company! Paid my insurance in full in May 2020, I’ve now bought a new car and Quotemehappy won’t let me change my policy! There is no customer service to contact anyone and they don’t bother replying to emails. So the two automated options they give me are either to cancel my policy which will cost me another £56 or keep the policy as it is which is utterly pointless as I don’t own that car anymore! Fuming with this total joke of a company. Won’t ever be using them again.”

Helpful Report

Posted 4 years ago

“Absolute con company! Paid my insurance in full in May 2020, I’ve now bought a new car and Quotemehappy won’t let me change my policy! There is no customer service to contact anyone and they don’t bother replying to emails. So the two automated options they give me are either to cancel my policy which will cost me another £56 or keep the policy as it is which is utterly pointless as I don’t own that car anymore! Fuming with this total joke of a company. Won’t ever be using them again.”

Helpful Report

Posted 4 years ago

“Customer service is dreadful with the operators not understanding the questions you put to them and not giving the answers required . I took car insurance with them and at no point during the application did they say that NCD on fleet vehicles would not be accepted . I then tried to change the policy to zero NCD to see how much the new cost would be and numerous stressful emails later i found you simply could not make that change .The are now trying to charge me for the calculation even though they did not mkae it clear that fleet NCD would not be accepted . You can't speak to anyone and have to wait 24 hrs or more for a response , absolute joke , do not touch .”

Helpful Report

Posted 4 years ago

“Renewed with them even though it was £10 per month hike. I am in the process of getting a new car and they decide they can't insure my new car, despite it being the same new value as my existing one. Went with VW Insurance instead. Customer lost”

Helpful Report

Posted 4 years ago

“I was in a none fault accident . My car was repairable.. However because quote me happy are awaiting admission of liability from third party insurance company apparently slow due to Covid 19 (up to 3 months) they have told me.. I have to pay the excess and or storage charges and claim it back from a solicitor... the excuse was because they have an agreement with 3rd party insurance company not to call each other in these reduced office times. So basically I'm paying out because they're working slower due to Covid 19. Bare in mind I'm not working any more and on benefits for the first time in my life... would not recommend this company to anybody. I have been with them 5 years too . I only get updates when I contact them too... I have had one email off them through all over this ..Hope this helps I'd anybody is making a decision about car Insurance .. Quote me Crappy”

Helpful Report

Posted 4 years ago

“Purchased another vehicle & changed the details satisfactorily on the website. However the day before collection the car company said they were waiting for a new part & there would be a 5 day delay. The QMH website wouldn't let me reinsure my old car so I couldn't use it for those 5 days. I did receive a reply to my email saying it was ok to use it but it still showed as not insured on the MID website. A shambles, terrible customer service.”

Helpful Report

Posted 4 years ago

“Been with company for 5 years and never had issue with with renewal price and process. I have also changed cars mid policy and this is super easy through the website and you don’t have to pay an admin fee. Also this last month I had to make a claim for damage to my car. Raised the claim online, got access to portal could choose garage to fix my car, got car repaired excellent service. I am very happy with all my dealings with this company. If you don’t like online and not great with managing emails or using website this not the company for you.”

Helpful Report

Posted 4 years ago

“Easy and cheap!”

Helpful Report

Posted 4 years ago

“Easy to get started. Quick service completed by email. Saved me money, even with the extra protection that I purchased.”

Helpful Report

Posted 4 years ago

“One star awarded out of sheer frustration of trying to contact this company. They advertise email as one of their communication channels, but use only a 'no reply' email address. All attempts at getting a usable email address take you to the profoundly irritating 'Still need help?' section of their web site. If your issue does not fit in one of their pre-set categories, you cannot get any further. Interesting that they include 'Brexit' as a reason why you may wish to contact them. but not 'Covid 19'. Clearly a feedback form that hasn't been updated since March. Whatever renewal price they offer me, I will NOT be renewing with this company this year or any other year.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Quotemehappy.com Reviews