RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car insurance policy expired the end of the year. I received no notification before it expired of the premium RAC planned to charge me for the following year. Instead I got an email demanding to know why my bank had declined a payment for renewing the insurance at a premium double the amount of the previous year. I told them that of course they had declined it because they had given me no advance warning of the cost and it was more than I intended to pay. They also said that I would incur a late payment fee of £25. I fought this one and it was removed as unjustified. I found a cheaper and better policy and transferred 8 days into the new year. I paid RAC £10 to cover the insurance for the few additional days I had gone into the new year and was told this was the last payment I would have to make. Since then they are demanding £25 for cancelling a policy I never intended to renew and would have cancelled before the renewal date if they had contacted me before the policy expired! Three letters demanding £25 and a referral to day to a credit agency is the first time I have discovered that this £25 is not a late payment but a cancellation fee. This is downright sharp practice. I am being asked to pay for the RACs administrative incompetence and they are now involving a credit company for recovery. Be warned!”

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Posted 6 years ago

“Very good service. Very pleased.”

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(Home Insurance) - Posted 6 years ago

“RAC don't actually do car insurance. They will take your money and then pass yo to Aviva if you have a claim. Trying to deal with Aviva is nigh on impossible. I registered a claim on the 2cnd December 2018, it is currently January the 9th and I have not had anything done. I am currently on hold (20 minutes so far) trying to get them to do something. Luckily my car still drives or I'd be in real trouble. NEVER use RAC car insurance”

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Posted 6 years ago

“Steer clear of these Guys they rip you off”

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(Home Insurance) - Posted 6 years ago

“waste of my time, after listening to the longest ever terms and conditions for what seemed an eternity. I expect to hear a bit where the insurance company covers itself but i have never heard anything like it. it went on forever......i was warned by the nice young lady that it would take about 30 mins to get a quote!! obviously i questioned why it would take so long but agreed to give it a go. 10 mins in and we are still on my details, they wanted to know everything! when i heard the question on what date did you pass your driving test? i was 17 and gave a rough month as i have no idea ( i am 46 ) we cannot go any further unless you have the correct date she exclaimed. At that point i knew this wasn't going to work. If you have time to spare and like listening to someone speak at you then the RAC is perfect! otherwise go somewhere else and enjoy the 15 mins of it on something entertaining.”

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Posted 6 years ago

“All great...so far. Acid test comes if I need to claim”

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(Home Insurance) - Posted 6 years ago

“Stay clear be aware”

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Posted 6 years ago

“RAC is one of worse service in UK, their response time over the phone is only 50-60 minutes and their rescue time is 6-7 hours in cold weather. Your will hear a nice music and advice over the phone. You will loose your all day if you got membership with RAC. You may die in cold weather if wait for RAC so it is better you immediately organise yourself an alternate service for hotel or for Taxi.”

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Posted 6 years ago

“Very pleasantly surprised that this company could provide a very comprehensive house insurance policy at a VERY competitive price. Hope they can femain competitive at renewal time.”

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(Home Insurance) - Posted 6 years ago

“Making a no fault claim has been a farce. The RAC promote the services of Enterprise, who arrange repairs and car hire. You end up doing the chasing of the other insurance company, getting the other party/Enterprise/RAC/repairer to talk to each other. When I have made a claim in the past I have gone to the broker who sorts everything all out for you, seamlessly. In this case RAC is the broker, it is not a seamless process. I would not recommend RAC in this instance.”

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Posted 6 years ago

“Terrrible customer service i sorted my sons insurance got an email saying no need to see his 9 years no claims money went out my bank for the full year payment next thing i get is a letter saying they are cancelling insurance on 13/12/17 as havent received documents i had no email no mail asking for documents anyways documents emailed twice now and no email to say received and when checked on my online account there is money getting repaid into my account with quite a bit of it not getting paid back and hes been insured for less than a month it seems like they just dont want the business absolutely disgusting service and very stressful”

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Posted 6 years ago

“Filled in details online. Obtained quote of £377.08. Tried to pay having put in purchase date - and suddenly 'the site was closed due to maintenance'. Rang up - 10 minutes listening to drivel before I got to an adviser. Lots more sales chat - finally confirmed the quote of £377.08 and eventually go to the payment part - and I was then told. 'The price is £553 - OK?' Hang on - what ... No explanation for the huge price hike, just told 'That's now the price...' No explanation for not honoring the quote which on screen I was told was valid for today. He just kept saying - 'That's the price - OK? No - that's really NOT OK! Disgraceful! Will not buy any RAC products from now on.”

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Posted 6 years ago

“RAC seem to be good haven’t had any real issues apart from with the black box. The app isn’t very accurate/ the box isn’t meaning my score was a lot lower than it should be as I don’t speed but it thinks that I am, and I tried to get it sorted but they never did anything about it”

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(Car Insurance) - Posted 6 years ago

“Was alright, only problem I’ve had is the pricing going up because of my Mileage”

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(Car Insurance) - Posted 6 years ago

“I insure my car with the RAC, nearly three weeks ago I was rear-ended by a drive who accepted responsibility. I have been contacted by a personal insurance injury solicitor who is dealing with the personal injury claim with a great deal of enthusiasm. However, apart from sorting out a hire car and getting my car taken away for "assessment" by a car breaker, I've heard nothing about repair. Today I received a call from the car hire company who informed me that the hire agreement has been extended, and they understand my car is a write off. I phoned the number I have for the RAC to discuss the situation - this turns out to be yet another department of the car hire company - and they say that they believe the car was written off over a week ago, although when they attempted to phone the engineer he was apparently "looking at the report" so the information was unavailable. They will phone me today. It appears to be impossible to just speak to my insurer - RAC pass you on to numerous other (non-insurance) companies who have their own agendas (personal injury lawyers who take a 25% cut of any award and car hire companies who presumably have no reason to want to reduce the length of time you are having to hire a car - the car hire is taken care of by the other parties insurance but the addition £7 a day to avoid crippling costs due to any minor damage is down to me). Not happy with the RAC.”

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Posted 6 years ago

“Black box is very good and isn’t very sensitive with the score . Shame the app is slow and unresponsive”

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(Car Insurance) - Posted 7 years ago

“Tried to change vehicle cost £25 and then quote for new vehicle which was older than the previous cost twice as much .So cancelled cost nearly £59 took out new insurance with new company totally disgusted with RAC will make sure that I tell anyone I know not to use this company.”

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Posted 7 years ago

“DO NOT EVER insure your car in this company. They cancelled my insurance without my permission and engineer while fitting the box destroy the panel! No other help from company!”

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Posted 7 years ago

“My son had his card and called the rac when his car broke down we waited over an hour then when the guy came he asked if that was his card as it was added to our membership later he said it was and when I got out the car and asked what was wrong he said sorry and fixed the car we are still with them but not sure if we will be next year”

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Posted 7 years ago

“I do not wish to say anything”

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(Car Insurance) - Posted 7 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews