RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Write Your review

Tell us how RAC Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“waste of my time, after listening to the longest ever terms and conditions for what seemed an eternity. I expect to hear a bit where the insurance company covers itself but i have never heard anything like it. it went on forever......i was warned by the nice young lady that it would take about 30 mins to get a quote!! obviously i questioned why it would take so long but agreed to give it a go. 10 mins in and we are still on my details, they wanted to know everything! when i heard the question on what date did you pass your driving test? i was 17 and gave a rough month as i have no idea ( i am 46 ) we cannot go any further unless you have the correct date she exclaimed. At that point i knew this wasn't going to work. If you have time to spare and like listening to someone speak at you then the RAC is perfect! otherwise go somewhere else and enjoy the 15 mins of it on something entertaining.”

Helpful Report

Posted 6 years ago

“All great...so far. Acid test comes if I need to claim”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Stay clear be aware”

Helpful Report

Posted 6 years ago

“RAC is one of worse service in UK, their response time over the phone is only 50-60 minutes and their rescue time is 6-7 hours in cold weather. Your will hear a nice music and advice over the phone. You will loose your all day if you got membership with RAC. You may die in cold weather if wait for RAC so it is better you immediately organise yourself an alternate service for hotel or for Taxi.”

Helpful Report

Posted 6 years ago

“Very pleasantly surprised that this company could provide a very comprehensive house insurance policy at a VERY competitive price. Hope they can femain competitive at renewal time.”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Making a no fault claim has been a farce. The RAC promote the services of Enterprise, who arrange repairs and car hire. You end up doing the chasing of the other insurance company, getting the other party/Enterprise/RAC/repairer to talk to each other. When I have made a claim in the past I have gone to the broker who sorts everything all out for you, seamlessly. In this case RAC is the broker, it is not a seamless process. I would not recommend RAC in this instance.”

Helpful Report

Posted 6 years ago

“Terrrible customer service i sorted my sons insurance got an email saying no need to see his 9 years no claims money went out my bank for the full year payment next thing i get is a letter saying they are cancelling insurance on 13/12/17 as havent received documents i had no email no mail asking for documents anyways documents emailed twice now and no email to say received and when checked on my online account there is money getting repaid into my account with quite a bit of it not getting paid back and hes been insured for less than a month it seems like they just dont want the business absolutely disgusting service and very stressful”

Helpful Report

Posted 6 years ago

“Filled in details online. Obtained quote of £377.08. Tried to pay having put in purchase date - and suddenly 'the site was closed due to maintenance'. Rang up - 10 minutes listening to drivel before I got to an adviser. Lots more sales chat - finally confirmed the quote of £377.08 and eventually go to the payment part - and I was then told. 'The price is £553 - OK?' Hang on - what ... No explanation for the huge price hike, just told 'That's now the price...' No explanation for not honoring the quote which on screen I was told was valid for today. He just kept saying - 'That's the price - OK? No - that's really NOT OK! Disgraceful! Will not buy any RAC products from now on.”

Helpful Report

Posted 6 years ago

“RAC seem to be good haven’t had any real issues apart from with the black box. The app isn’t very accurate/ the box isn’t meaning my score was a lot lower than it should be as I don’t speed but it thinks that I am, and I tried to get it sorted but they never did anything about it”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Was alright, only problem I’ve had is the pricing going up because of my Mileage”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I insure my car with the RAC, nearly three weeks ago I was rear-ended by a drive who accepted responsibility. I have been contacted by a personal insurance injury solicitor who is dealing with the personal injury claim with a great deal of enthusiasm. However, apart from sorting out a hire car and getting my car taken away for "assessment" by a car breaker, I've heard nothing about repair. Today I received a call from the car hire company who informed me that the hire agreement has been extended, and they understand my car is a write off. I phoned the number I have for the RAC to discuss the situation - this turns out to be yet another department of the car hire company - and they say that they believe the car was written off over a week ago, although when they attempted to phone the engineer he was apparently "looking at the report" so the information was unavailable. They will phone me today. It appears to be impossible to just speak to my insurer - RAC pass you on to numerous other (non-insurance) companies who have their own agendas (personal injury lawyers who take a 25% cut of any award and car hire companies who presumably have no reason to want to reduce the length of time you are having to hire a car - the car hire is taken care of by the other parties insurance but the addition £7 a day to avoid crippling costs due to any minor damage is down to me). Not happy with the RAC.”

Helpful Report

Posted 6 years ago

“Black box is very good and isn’t very sensitive with the score . Shame the app is slow and unresponsive”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Tried to change vehicle cost £25 and then quote for new vehicle which was older than the previous cost twice as much .So cancelled cost nearly £59 took out new insurance with new company totally disgusted with RAC will make sure that I tell anyone I know not to use this company.”

Helpful Report

Posted 6 years ago

“DO NOT EVER insure your car in this company. They cancelled my insurance without my permission and engineer while fitting the box destroy the panel! No other help from company!”

Helpful Report

Posted 6 years ago

“My son had his card and called the rac when his car broke down we waited over an hour then when the guy came he asked if that was his card as it was added to our membership later he said it was and when I got out the car and asked what was wrong he said sorry and fixed the car we are still with them but not sure if we will be next year”

Helpful Report

Posted 6 years ago

“I do not wish to say anything”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I was looking to change my Home Contents Policy after my renewal details came in. The RAC was half the cost of the renewal, it was so easy to change.”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Wouldn't recommend for learner or new drivers. Black box policy is reasonable price (£550 approx) while learning but rockets to almost £4000 when test passed. To add to the insult when cancelling the policy they say throw the black box away having charged to fit it! Then had to pay £150 to new insurer to fit another one as they're not compatible. 😩 Add all that to hours on hold and no I wouldn't recommend them. Saddest thing is that nobody reads these reviews so confirming the view that RAC have no interest in customer service.”

Helpful Report

Posted 7 years ago

“Wish i read these bad reviews before i took out insurance with RAC. My premium went up because i supposedly didn't declare a so called claim. My previous insurance admitted on their error they put i had claims when i didn't. I had only had a notification but no claim. RAC asked for proof, so my previous sent me proof in writing that they had updated their system to no claim made, notification only. RAC then realised because of this error they would have to lower my premium back to its original price but instead they decided to cancel my policy without reason. And I'm still awaiting refund of my deposit money. It's strange that when they thought i had a claim on my file they were quick to higher my premium but as soon as they realise it was an error they decide to cancel it instead of lowering it back. Just want to steal your money. I will also be cancelling my RAC breakdown cover.”

Helpful Report

Posted 7 years ago

“Further to my one star Review I , completely made a mistake over debit into my Account and RAC have been first class at accepting my apology , thanks !”

Helpful Report

Posted 7 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews