RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly haven had no issues with my policy through out my 1st yr of driving that's the pro side of things... also to mention have had a few representatives that seemed polite. Negatives side: certain representatives near to half of the time. I've spoken to have come across rude also not to good with customer service. Makes me wonder if there in the right job. And 1 mechanic from there team came out at road side and had sort of a bad experience with that 1 person Overall really need to practice there customer service skills 🤨🤔😠👎👎👎”

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Posted 4 years ago

“quick reply and a very good price”

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Posted 4 years ago

“I've had breakdown cover with RAC for quite a few years now, my experience with them has always been very good. One particularly memorable was when my car broke down on my way home from work on 1st January and RAC got me back on the road just in time for tea. Very happy and would certainly recommend the service.”

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Posted 4 years ago

“Very easy and fast”

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Posted 4 years ago

“dreadfull experience with rac insurance services ,theyre all brain dead ,so avoid these bums ,they dont appear to read emails and letters ..”

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Posted 4 years ago

“Nice and easy to complete request helpful staff good back up good value for money”

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Posted 4 years ago

“Paid for insurance for my niece, but emailed them within the 14 day grace period to cancel. This was due to the fact we had to cancel our trip due to the corona virus. Even though I have emailed them 4 times, and repeatedly tried to phone them (30 minutes + on hold each time and never answered), I have had no reply from them. I understand this is a difficult time for all, but their customer service is extremely poor. I feel that they are just waiting for me to give up then they keep my money. Would not recommend them at all and still not got any money back.”

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Posted 4 years ago

“Only out to get as much money as they can, and can never get trough to them by phone always telling to email them and never put money back into your bank ASAP when you cancel,but take it out right away”

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Posted 4 years ago

“DONT WASTE YOUR MONEY! Most unhelpful company in the world. Me and my partner got stuck in a foreign country due to Covid19 and we traveled before there where any travel restrictions made. They still haven’t even responded till this day we have been home now over a week and had to pay everything out of our own pocket couldn’t get hold of them I think there insurance is a SCAM!”

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Posted 4 years ago

“My husband has been stuck on the a12 for 5 and half hours. After he dropped medicine to his dad. The RAC have been absolutely appalling. We were meant to be priority at 9.10 as my daughter was in car. Nope. Duty of care as gone out the window with the company.”

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Posted 4 years ago

“Terrible DO NOT USE. After i had my black box fitted the car would not start and was completely immobilized I rang the insurance company they told me to ring the installers who told me to ring the insurers after 2 hours they said I would have to wait 2 days for someone to come back out.”

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Posted 4 years ago

“Waited over an hour and never got through listened to the stupid music then at 7pm got cut off I've got breakdown cover with these people I will be cancelling it first thing Monday morning and going with the AA at least they answer the phone when you ring I would of given no stars if I could avoid”

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Posted 4 years ago

“Got hit by a tree and had to make a claim. Made the call and was then given a ref number and a phone number of co op insurance who were my insures not RAC. Lots call and messing about on a 0345 number which is a premium number 9p a min. First few mins were of cause press 1 and so on . Got paid out no probs less the £350 excess. Didnt replace the car but because it was my fault the tree hit my car and they paid out it meant i had to pay the full years policy. No goodwill please come back or any thing . 1 call was the entire effort RAC put into my policy so wont be back and i would urge u to look elsewere. Hope the breakdown service i have isnt as bad”

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Posted 4 years ago

“Just been on the phone for 40 mins waiting to renew my holiday insurance without success. Come on RAC get a grip your losses some one else gain”

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Posted 4 years ago

“20 mins on phone yesterday. no answer!!! today so far 30 mins and the next person who is free will take my call. I will cancel not only insurance but breakdown cover as well . terrible service, don't have anything to do with this appalling company”

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Posted 4 years ago

“The worst car insurance I've ever had in my 15 years of driving”

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Posted 4 years ago

“DO NOT GET BLACK BOX INSURANCE FROM THESE PEOPLE ! I went with RAC for my son because I thought I could trust them . Being the RAC you think they would be a reputable company . WRONG ! This was my sons 3rd year of insurance and we never had a problem with his previous insurer or his driving . In fact it was Tesco would actually rewarded him with extra miles for good driving at the end of the month . Should have realised it was trouble after the first 19 miles he’d driven . Received a red warning for driving too often in an urban area and at night . Totally ridiculous as we live in an urban area . Why insure someone who lives in an urban area if you’re not allowed to drive in it ! Anyway after a long conversation on the phone they removed it . Then suddenly he got 2 more red warnings in succession for breaking too hard on 9 occasions in a month . If someone brakes in front of you or pulls out are you supposed to just hit them then . Then they said he drove at 31 mph in a 30 zone . Who’s to say their box is the same as the speedo . No one wanted to come and check and the guy was very arrogant on the phone when I asked them to . Finally they said they were going to cancel his policy because of these stupid restrictions . Their only advice was to drive below the speed limit to be sure . Not very helpful at all . If they had cancelled his policy it would have had to be declared on future applications and then his insurance would have gone sky high , so I bit the bullet and cancelled it myself before they could do any damage . It meant he lost no claims bonus but saved us a few thousand in renewal elsewhere. NEVER EVEN THINK ABOUT INSURING WITH RAC . Read reviews first . My mistake was I didn’t because if I had I’d never have used them from all the bad reviews on here . Good luck anyone who has .”

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Posted 4 years ago

“RAC black box insurance is the biggest con the world has. I was driving home from the football match on the 22/2/20. Traffic is bad as it’s match day, I was travelling at 40mph (the speed limit) On a duel carriage way (the road could quite easily be 60mph) a ambulance was right behind me with lights on, I couldn’t get in other lane as it was busy so I sped up to 63mph (alright it was over limit) but in this case on the high way code it says you can speed up to move out of the way. I never over took the ambulance or anything which is illegal to do that, I moved into the other lane about 1/4 mile up road and that was that, back to normal driving. I got a email and a letter saying my insurance is getting cancelled for excessive speed limit. Now this is first time I’ve actually been told about my driving, my overall score is good, I’ve done this to simply get out of way of a ambulance the was in a emergency. RAC are now trying to charge me £189 for THEM cancelling my insurance. They never gave me a reason on the email for cancellation I had to ring them. Anyone else heard of this utter bollox cause I’m not paying that.”

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Posted 4 years ago

“Insured car through go-compare was cheapest option available, Customer service was excellent and very helpful with all calls. Slight warning though, they will automatically renew your policy if you do not cancel, Ended up with 2 policy's on the same car for a short time. However when I spoke to RAC they were happy to close the policy and refunded money taken.”

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Posted 4 years ago

“Surprised by the poor reviews but then I can only review the commercial team, I have been insured with them for some years and have never had less than excellent customer service. I have now retired and sold my van and sadly no longer need to deal with them, Jo in particular has been first class, always friendly whilst efficient in looking after my interests.”

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Posted 4 years ago

RAC Insurance is rated 2.2 based on 1,225 reviews