Name: RAC Insurance
Rating: 2.21

“Really poor service since paying a deposit for insurance. RAC sent 2 letters threatening to cancel insurance due to black box not having been fitted, AFTER it had been fitted. They also threatened to cancel insurance due to a claim on a no fault claim which never took place. I called to speak to them and had to pay £35 for a change to the policy due to a claim that never happened!! The phone call took 1 hour 15 mins to complete. Really rude service from the ‘advisor’ too. Overall a truly dreadful experience. DO NOT USE RAC CAR INSURANCE. 🙈”

Helpful Report

Posted 2 years ago

“I would give a minus 1 if possible . My car has been in the car pound since it skidded on the M1 last Thursday 15 December. Have rang every day to various numbers to find out when it will be moved to the garage. No one has had any idea , this morning I insisted that I should talk to a manager and was told they don’t know which garage it will be sent to and probably won’t be moved now until the New Year . Despite the accident being 8 days ago. They also will not give me a courtesy car until it reaches a garage and then only if one is available. I also paid to protect my No claims bonus (8 years ) but I’m losing that too as my car skidded on ice . No one has a clue what they are doing. Do not use this company they are absolute rubbish . DO NOT USE RAC !!!!”

RAC Insurance 1 star review on 23rd December 2022

Helpful Report

Posted 2 years ago

“Change of address half way through the policy , told have to have a new policy ? , Only moving up the road , at a lot higher price than most other companies. Then a cancellation fee because I wanted to leave ? Still a lot cheaper to leave , I won't be going back to the RAC , Poor service, one angry EX customer.”

Helpful Report

Posted 2 years ago

“It's no wonder your have such a poor TP core. I handed my car over on Monday following a tyre issue. Nobody can tell me where my car is. The app on my car is telling me it's unlocked but I cannot locate it. My car has been stolen by the RAC and nobody can help after several attempts.”

Helpful Report

Posted 2 years ago

“I had a crash a few days ago, so I contacted my RAC Insurance to get it sorted out. After waiting 35 minutes for the phone to be answered, having listened to the same message repeated every 30 seconds about how I could do it online I finally get through. They take all my details and said the underwriter would contact me in 4 hours. After waiting 6 hours I contacted them myself, again a very long wait on the phone. I then find that because of the damage I've reported they believe the car will be a write off. No one has inspected the vehicle, but based on this I'm not entitled to a courtesy car. Ah yeah, silly me I forgot to read the small print where they state quite clearly (providing you own a microscope of course) that the courtesy car is meant to be ironic. There is no courtesy, you only get a car if 1) There's one available 2) Your cars not guessed at being a write off. Had I have known that the courtesy car was subject to their rules, I wouldn't have chosen this awful company. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC. DO NOT USE THE RAC.”

Helpful Report

Posted 2 years ago

“Dreadful company with appalling customer service. They immediately pass you on to their underwriters AXA who are equally disinterested because they pass you on to their repairers who are just rude and dismissive and don't even give you the quote they said they would. Then you get shoved out to another car hire company because the repairers don't have the courtesy car that you paid RAC for and the grief just continues. You take in a Mazda 6 and they offer you a Fiat 500! Do NOT use RAC they're just a front for a succession of disinterested companies who take hours just to answer the 'phone!”

Helpful Report

Posted 2 years ago

“Dreadful company with appalling customer service. They immediately pass you on to their underwriters AXA who are equally disinterested because they pass you on to their repairers who are just rude and dismissive and don't even give you the quote they said they would. Then you get shoved out to another car hire company because the repairers don't have the courtesy car that you paid RAC for and the grief just continues. You take in a Mazda 6 and they offer you a Fiat 500! Do NOT use RAC they're just a front for a succession of disinterested companies who take hours just to answer the 'phone!”

Helpful Report

Posted 2 years ago

“We had some damage to a car, could say minor with some mechanical.. We are almost 6 weeks in and they havent provided a quote started work with excuse after excuse, I have had to follow up assessor everytime who is rude and short with answers so you dont know what really is happening I Paid extra for RAC for good quick service and from my experience you wont get this from Rac, we have 5 policies and just open a 6th with another insurer and will be changing all my policies, This comany is poor, slow and minimal customer service. NOT Recommend”

Helpful Report

Posted 2 years ago

“£55 to cancel an insurance policy because I had sold my car is quite frankly discusting. I'm sure their share holders enjoy many glasses of champagne off the back of this day light robbery.”

Helpful Report

Posted 2 years ago

“RAC has been giving me the run around for last 4months in regards to my insurance claim, worst company to deal with, unprofessional, unable to give you straight answer has to when my claim will be finalised. Constantly stating they will let me know in a weeks time the week goes by and nothing no answers. Do not deal with this company if you don’t want to be given the run around for your claims.”

Helpful Report

Posted 2 years ago

“They are thifts ,my and my friend have the same isuue with them ,first they take your money and after they call you to say was a mistake and the insurance need to increse so stay far away from this insurance company.”

Helpful Report

Posted 2 years ago

“The site took me through the whole process, of entering details, payment, etc. Then at the last minute - "sorry, technical problems". Has not retrieved the quote and would not accept the quote number I have been e mailed. The "online chat" facility is in fact a virtual assistance. Complete waste of time -have now covered with someone else.”

Helpful Report

Posted 2 years ago

“I never write reviews but the company is a disgrace! On losing my bank card I ordered a new one. With this of course bank details for all DD’s have to be re set. Amazon, O2, NetFlix, etc etc all sent me a reminder the payments hadn’t gone through so I changed the details to my new card and we’re all good. RAC Insurance are the ONLY company that feel it’s a good idea to charge a loyal customer £20 for this payment not going through straight away!! So they’ve made £20 today and lost a customer for life! Not sure the genius behind that business decision but I hope you enjoy my £20 and I’ll spend my money elsewhere in future!”

Helpful Report

Posted 2 years ago

“I was insured with rac… I then rang to add a private number plate… they then cancelled my insurance and said they can’t insurance me… what a joke… Tom the manager wasn’t happy because I was recording the conversation… stay clear of rac insurance.”

Helpful Report

Posted 2 years ago

“12 years NCD, latest renewal price had gone from 234 to 290. Trying to cancel online but the options not present even though their website says it is. Ok so have to phone, sit through 3 mins if pre-recorded message that's irrelevant. Now been on hold for 15 mins. This is one of those companies that makes it really difficult to cancel in the hope you'll give up. I won't be using RAC for anything again in the future”

Helpful Report

Posted 2 years ago

“I have been off sick from work so was struggling to pay on direct debit, I missed the payment 2 days ago, I explained my situation and told them I could pay today and that going forward I have a new job and will pay on the 28th of the month, however, RAC & BISL decided to cancel the policy immediately and apparently they say I can't afford the monthly payment and instead I needed to pay it all off ( which obviously I couldn't do) this has left me having to pay another deposit with another insurer and take out another policy. I also have home insurance with RAC & BISL and this also will now be getting cancelled.”

Helpful Report

Posted 2 years ago

“Rac is one of the worst ever insurance company ever. If ever you want to get the worst disappointment in insurance try this company. I paid all my insurance dues but was all informed by police that my car wasn’t insured. One day l parked my car after informed by police that it wasn’t insured. I went to wok by bus and was late.I got in touch with Rac never got assistance at all.When l informed that l wanted to drop their company they told me of an unexplained amount of money which l was to pay.A few days later l got a communication from the Debt Collectors that l owe Rac some money. I got suprised and wonder if ever they have customer care and really know if ever they know why they are into business.”

Helpful Report

Posted 2 years ago

“Never take rac break down I had a breakdown I call the in morning 08:38 been waiting 4 hour in the car without no food no water and can go to toilet there no public toilet I call them for any update and they said the update they got is at 15:00 o'clock in afternoon they are mad is company dont have heart for people when they take the money it 1 second when breakdown it take 7 hours waiting I will never recommend people to RAC”

RAC Insurance 1 star review on 27th September 2022

Helpful Report

Posted 2 years ago

“I had my iPhone stolen on 4th July 2022 while on a short break in Barcelona. After providing the following documents as requested by the RAC - Proof of Ownership, Proof of Usage, Proof of Cancellation, Proof of Blacklisting, Proof of who I am (a photo of myself holding my Passport), a Police Report, a Lost Phone Certificate, Proof of Travel (Boarding pass to and from Barcelona), a utility bill with my name and address, the IMEI Number of the stolen phone, the Serial Number of the stolen phone, proof that the iPhone had been erased via the Find my app, proof of its location again using the Find My App, I'm still waiting for the RAC to pay me my insurance money. It's now the 23rd August 2022. I will never use these cowboys again and I advise nobody else to. Shocking company.”

Helpful Report

Posted 2 years ago

“Absolutely APPALLING experience My auto renewal lapsed and I was not informed immediately meaning that I unknowingly drove to work uninsured, when I called to rectify this situation they told me that the only way to fix this was to start a new policy and they would price match it to the agreed renewal quote. Well, the new quote had doubled and so they could not price match apparently! There was no good reason as to why the quote had skyrocketed this way as nothing had changed and even they could not explain this. Subsequently I was stranded in the carpark with no insurance absolutely bewildered as to why I was now being penalised for their administrative error. Through no fault of my own the auto renewal did not go through even though I called 2 days before to confirm and had the emails to back this up, they could not rectify the situation! I was absolutely appalled at how they could try and charge me double after THEIR error! This caused me a lot of stress and I was extremely dissatisfied with the outcome. Only after escalating the situation was I offered temporary insurance for me to drive home, after that they told me to get quotes from a different provider! Rest assured that I will NEVER go with the RAC for anything again and I will absolutely advise my family and friends to do the same.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

RAC Insurance Reviews