RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service ! Left me for 6 hours in blazing sun supposed to updating me but never received one call. Recovery truck came and I had to pay to get my car home which I thought was included in the service. Driver gave me a price then a manager called him stating he needed to charge me 52 miles when the journey was 39!! Feel totally let down by the experience left on my own at side of a busy country road with no updates then a manager trying to rip me off was just what I needed!! NOT ...was also promised a manager call....STILL WAITING!”

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Posted 6 years ago

“Would not go with them this year my bank card playin up cause they couldn’t take payment on the day now i got pay £25 this as happen few time the money in my account for them to take not my fort the bank now on 9 August i got pay £25 more very Disappointing would like some 1 phone me to sort this out”

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(Car Insurance) - Posted 6 years ago

“Unfair charge/Very bad customer service I am trying to cancel the car insurance policy that I bought online on 13/07 that due to start on 04/08/18 because you changed the premium. I contacted you on the 20th to cancel the policy. I have been told I need to pay £25 for an arrangement fee according to your customer advisor it is the cost to arrange for the policy to be started on 04/08. Even worse, up to now I still haven't received the refund (I paid annual premium in full on 13/07). I phoned you on the 29th to find out when the refund will be paid to my account and found out it has not been processed. I requested to speak to the manager, the advisor told me the manager was not available at the time and will call me back the next day. However, no one contacted me. So, I called you again yesterday, despite the promise made by the customer advisor, still no call.”

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Posted 6 years ago

“Tried to change my vehicle details online through the RAC car insurance website. Got an automated response to say that instead I had to telephone their call centre in working hours! How old fashioned and not customer focussed :( Expect that I'll be on hold for a while given previous experience...”

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Posted 6 years ago

“The online quotation system is useless! It failed to recognise my personal registration number of my car, it didn't recognise the original registration number either. The system asked me to call the customer service team, they were not much help as I could not give them a reference number they kept asking for. The call handler I spoke to also kept sighing as if I was disrupting her day! I was told reluctantly that they could do a quote over the phone but it would take sometime. I decided to go somewhere else!”

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Posted 6 years ago

“avoid absolutely disgusting service tried cancelling my policy ! i resolved this then i tried to add a personalized number plate and the answer was we will have start a new 12 month policy with you and the price increased from £90 a month too £170 just due to private plate meaning i had to start my no claims again AVOID ! ABSOLUTELY AVOID CUSTOMER SERVICE IS APPALLING AVOID AVOID AVOID !!!!!! QUICK TO TAKE YOUR MONEY THEN KICK YOU IN THE TEETH.”

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Posted 6 years ago

“WORST INSURANCE EVER!!! Particularly the black box insurance, please no one go with this company, I have had nothing but grief and disgusting customer service from the beginning; wouldn’t tell my worst enemy about going with them! Trying to make drivers pay more and cancelling insurances based on inaccurate data!Scumbags!”

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Posted 6 years ago

“Being a first time driver this insurance was extremely expensive but was the cheapest one out of the options provided to me by Go Compare. Apart from the ridiculous price everything was easy to set up, black box was installed at a location and date of my choice. They just take the money every month and that's that. Would recommend this insurance to any first time drivers but if you find an insurance provider that's cheaper go with that.”

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(Car Insurance) - Posted 6 years ago

“Very straightforward. .easy to pay”

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(Home Insurance) - Posted 6 years ago

“Be very careful taking out RAC Black Box or Telematics Insurance. I had a policy and changed my car. Price went from £280 to almost £500 as they said the original underwriter wouldn't insure new cars. I asked to cancel and there's a £125 cancellation fee. I got new insurance for just £210. It was still cheaper to cancel but £125 is disgusting Check the small print”

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Posted 6 years ago

“Hi, ive just helped my partner get a quote and then took out a policy. When we received the documents I immediately contacted the insurer because there were items not included. I was on the phone for a total of 28 minutes and the result was not satisfactory. I was told we would have to pay more to get the cover that we wanted, Breakdown Cover, Replacement car and key cover. Because we had only just taken out the policy 5 minutes earlier I asked to have the policy cancelled but was informed we would be charged £25, I said “we are within the 14 day cooling off period” but was told by Amy that its in their Terms & Conditions that they will charge this fee. We have had no alternative but to leave the policy in place but we are really unhappy with the whole experience. I believe we have been mislead by what was shown on the comparethemarket.com website and what we ultimately received from the RAC insurance (BISL Ltd). We would like to know what can be done about this please if anything?”

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Posted 6 years ago

“Poor customer service. I”

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(Car Insurance) - Posted 6 years ago

“I was unfortunate to be involved in a none fault accident resulting in my car being written off, it was declared a category n so I was able to buy it back, from the moment I reported the accident to them within 1 hour I had been contacted by different departments of their team ie courtesy car (delivered that day) solicitors etc, anyway two weeks later I got the cheque for my car(which was more than I paid for it) minus the buying back fee. I can't praise them enough 5 star +!!”

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Posted 6 years ago

“Stole my money and then refused to give it back. They took it without my permission and decided to charge me for a second premium. Absolutely appalling service, I would never go back to them or recommend them to anyone else. Worst insurance company ever.”

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Posted 6 years ago

“I had to telephone RAC Insurance to check some of the details in my GO Compare quotation. Their operative Derick was extremely helpful and I made some minor adjustments.”

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Posted 6 years ago

“No communication before a £25 admin fee on my credit card. No explanation why. Awful company.”

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Posted 6 years ago

“Total waste of time.”

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(Car Insurance) - Posted 6 years ago

“i would never use RAC again, i was 10 months into a policy, had a small accident so they wrote of the car. Not only that but they then proceeded to cancel my insurance and take the money that was owed for the remaining tens months in 1 foul swoop (£800) because i didnt purchase and insure another car within a week of getting my payout although not once did they mention this to me when i made the claim or in a letter when i received the payout. To add insult to injury they also wanted ME to pay the cancellation fee of £70 because THEY cancelled the policy despite the fact that i still needed the policy for when i purchased another car so i have had to take out another insurance policy with another company for the same period of time that i paid RAC for. Also dont expect them to call you back or leave a message. i phoned them up about 6 times in 1 morning and they blatantly lied to my face telling me their manager had tried to call me back despite the fact i told them i work in a noisy enviroment and please leave a message. not 1 missed call or answerphone.”

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(Car Insurance) - Posted 6 years ago

“My insurance premium doubled in price after the first year even although all the details remained the same - poor service”

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Posted 6 years ago

“THEIR BLACK BOX INSURANCE IS AN ABSOLUTE SCAM! Took out a car insurance policy as it seemed one of the cheaper options with a black box. All was fine until a couple of months in when I had a call and a representative told me that I was “commuting” to my sixth form - a place of education. I asked how this was commuting and was not given a solid answer “I’m not sure. It’s kind of hard to say really.” So I asked to speak to a manager. When speaking to the manager I also got no straight answer but then ran out of time so was told I’d have to phone back. When phoning back I asked to speak to a manager straight away and the manager seemed to get all arsey with me being extremely sarcastic. Bear in mind that this was just a couple of days previous to my last phonecall, and I like to see what my driver score is like, they had dropped it from 95 to 68 even though I’d been driving exactly the same as normal. I asked for communication in writing as to exactly how travelling to a place of education is commuting and where on their website or in my policy it states so. A week or so went by and I recieved nothing from them in the post and then, all of a sudden, I get an email saying that they’ve cancelled my insurance. I presume this is a scare tactic that they use to get people to pay extra premiums as they said that of the £600+ yearly premium that is paid in full, I was only being refunded £200 after a couple of months. I repeat this black box insurance is an absolute SCAM!!”

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Posted 6 years ago

RAC Insurance is rated 2.2 based on 1,229 reviews