RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.20

2.2 Rating 1,229 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

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Metrics

2.2

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

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“Don't bother with them, nothing but stress. Thought I get car insurance as I was already had rac cover, once bought policy had numerous emails saying can't open email and last email rac sent was to cancel insurance. Law and behold I rang them again they confirmed That I had three years of no claims bonus I will never renew insurance just stick to breakdown cover not worth the stress.”

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Posted 8 years ago

“Got a reasonable deal on car insurance but subsequently bought a new car, I was changed £70 to change my insurance over complete rip off! Doesn t look like such a good deal now.”

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Posted 8 years ago

“In May we broke down on the way to a family camping holiday. We had two under 2 in the car and it was the hottest day of the year. It took well over two hours for anyone to get to us, and when someone arrived it was not an RAC engineer but a partner. The partner didn't even pop the bonnet of our car, he just said "oh I get a lot of Peugeots" then loaded us on to tow us away. The guy was rude, slow and unhelpful. He spent a full 5 minutes enjoying his Costa Coffee in his vehicle before coming out of his car, despite the fact that I was holding a screaming 6 month old baby! My complaints experience with this issue has infuriated me further. Initially I wrote to offer feedback on the partner and to suggest that there may be other more suitable partners to team up with. Every correspondence with RAC has completely missed the point that the reason I was not happy was because I have had no apology for the fact that they took so long worth two young babies in the car on the hottest day of the year, and no acknowledgement that, perhaps, their partner was not good enough to deal with a break down, as I suspect that he was a tow truck driver and not a mechanic. I've cancelled my membership and will never join again.”

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Posted 8 years ago

“We had a payment for renewal to our credit card, we were not aware this was coming out, no idea of the price of another year. The price was actually too high, so we rang to cancel and were told they would be happy to cancel, but they were going to keep all the money, no refund would be given. we have had 4 weeks cover with no claims. what a bunch of crooks. Beware you may sign for automatic renewal and get ripped off. Our advice is go somewhere else for your breakdown cover.”

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Posted 8 years ago

“Just cancelled policy due to selling car and they charged £55 admin fee for the press of a button! Absolute ROBBERY But they get away with it - never ever use them again for anything no breakdown either will go elsewhere - disgusted”

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Posted 8 years ago

“Disgusting never insure with these ... total scammers”

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Posted 8 years ago

“I took out Rac car insurance with breakdown cover in may 2016 payed £43.27... then £17.89 the following month... out of the blue i get a letter saying my policy is cancelled... supposedly i should have sent a photo of my log book... which i didnt know.. they also want another £32 .13 next week... which makes £93.29 for two montjs cover... i could almost insure my old car for a hear for that...”

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Posted 8 years ago

“The insurance service is appalling. if you wish to buy a different car they charge you a whopping £54 fee just. Its a way of inserting higher fees and making their insurance look cheaper. Its utter robbery, and when I asked speak to a supervisor to discuss it no one was avalable, then this woman rang me back and just kept arguing and arguing she would not even listen to my point of view. utter bastards...”

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Posted 8 years ago

“38 years member - very poor call-out service. Every year the cost of membership keeps rising, without any call outs and no long term Loyalty discount being offered to old customers of 38 years. Unfortunately, recently, I need this call out service, and this particular RAC breakdown man, lacked in knowledge after not be able to find the scanner plug, despite being pointed out to him, and he was unable to fix the vehicle and bombarded us with so called temperature readings and said this vehicle would never start up again, and he called out Westbourne Garage to attend as non-urgent stating 90 minutes waiting time. Westbourne mechanic informed us there was no fuel being pumped, despite having half a tank of diesel. 38 years of Membership being flushed down the toilet. Thank you RAC I will be looking for an alternative breakdown/recovery provider. Disgruntled RAC member of 38 years of Loyal Membership. We would suggest your RAC mechanics need better training. Reluctantly Goodbye.”

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Posted 8 years ago

“In January. I informed them of a object falling of a lorry and hitting my bumper. After inspecting the damage. The third party agreed to pay. I never made a claim. When insurance was due for renewal. The price went from £300+ to £2700+.? I did not renew. I requested proof of my no claims. They sent A letter with proof of 7 years. But still had me down as a claim in January. After several phone calls and many hours on the phone. 4 Weeks later. Still not resolved. I asked to be put through to complaints. Got fobbed off. I would not recomend you use this company.”

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Posted 8 years ago

“Initial price was excellent. After one year the renewal price increased by £1500 !!!! What a disgraceful mark up.”

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Posted 8 years ago

“exelent end esye”

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