RAC Insurance Reviews

Name: RAC Insurance
Rating: 2.19

2.2 Rating 1,225 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

Questions

Metrics

2.2

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

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“Just cancelled policy due to selling car and they charged £55 admin fee for the press of a button! Absolute ROBBERY But they get away with it - never ever use them again for anything no breakdown either will go elsewhere - disgusted”

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Posted 8 years ago

“Disgusting never insure with these ... total scammers”

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Posted 8 years ago

“I took out Rac car insurance with breakdown cover in may 2016 payed £43.27... then £17.89 the following month... out of the blue i get a letter saying my policy is cancelled... supposedly i should have sent a photo of my log book... which i didnt know.. they also want another £32 .13 next week... which makes £93.29 for two montjs cover... i could almost insure my old car for a hear for that...”

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Posted 8 years ago

“The insurance service is appalling. if you wish to buy a different car they charge you a whopping £54 fee just. Its a way of inserting higher fees and making their insurance look cheaper. Its utter robbery, and when I asked speak to a supervisor to discuss it no one was avalable, then this woman rang me back and just kept arguing and arguing she would not even listen to my point of view. utter bastards...”

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Posted 8 years ago

“38 years member - very poor call-out service. Every year the cost of membership keeps rising, without any call outs and no long term Loyalty discount being offered to old customers of 38 years. Unfortunately, recently, I need this call out service, and this particular RAC breakdown man, lacked in knowledge after not be able to find the scanner plug, despite being pointed out to him, and he was unable to fix the vehicle and bombarded us with so called temperature readings and said this vehicle would never start up again, and he called out Westbourne Garage to attend as non-urgent stating 90 minutes waiting time. Westbourne mechanic informed us there was no fuel being pumped, despite having half a tank of diesel. 38 years of Membership being flushed down the toilet. Thank you RAC I will be looking for an alternative breakdown/recovery provider. Disgruntled RAC member of 38 years of Loyal Membership. We would suggest your RAC mechanics need better training. Reluctantly Goodbye.”

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Posted 8 years ago

“In January. I informed them of a object falling of a lorry and hitting my bumper. After inspecting the damage. The third party agreed to pay. I never made a claim. When insurance was due for renewal. The price went from £300+ to £2700+.? I did not renew. I requested proof of my no claims. They sent A letter with proof of 7 years. But still had me down as a claim in January. After several phone calls and many hours on the phone. 4 Weeks later. Still not resolved. I asked to be put through to complaints. Got fobbed off. I would not recomend you use this company.”

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Posted 8 years ago

“Initial price was excellent. After one year the renewal price increased by £1500 !!!! What a disgraceful mark up.”

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Posted 8 years ago

“exelent end esye”

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