Name: Sainsburys Bank
Rating: 1.79

“Can't believe a recall of a bank transfer requested by me in error takes 6-8 weeks to complete!! Really?”

Posted 3 years ago

“Terrible Customer Service. Staff don't care. Don't honour their promise to help through Covid Pandemic just pile on more fees. Management just as unhelpful. Avoid.”

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Posted 3 years ago

“Easy to take out a credit card but impossible to cancel it. You can only do it by phone and having called a few times, one of which I was on hold For 2hrs and 30mins before it count me off it’s just not possible to get through to anyone. Truly dreadful service. Avoid at all costs!!”

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Posted 3 years ago

“Customer care is terrible. Totally not interested and can’t even be bothered to apologise. The Sainsburys credit cards frequently do not work in the chip and pin devices in the self serve check areas in Sainsbury’s stores. Meaning you not only lose points, which is the single reason I have this card for my shopping, but you have to suffer the embarrassment of everyone seeing your card being declined.”

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Posted 3 years ago

“I received a useful SMS confirming my direct debit would be taken. On the day, my own bank confirm the debit has been taken. So I login to Sainsburys banking website & the old balance is still there. The website is very slow & customer services just warns of long waits. There is little incentive to retain my Sainsburys credit card.”

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Posted 3 years ago

“I applied for a loan on the basis of their advertised rare of 2.8 per cent APR. When they send across the paperwork it's 5.2 per cent. Totally misleading. I'm paying back the loan straightaway.”

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Posted 3 years ago

“Unable to access website in order to settle account. Hours spent trying to get through to customer service. Appallingly unhelpful customer service agents when I eventually did get to speak to someone. Unable to exercise a degree of common sense when faced with something off script.....quite frankly, the second my zero percent offer is up I will DEFINITELY be going else where and never intend on using their services again.....however until that time I'll be making sure I milk every single penny from the zero percent period ;) ...well it's the very least they can do for making me have to deal with such a useless company/staff”

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Posted 3 years ago

“Nonexistent customer service, payment refused and didn't even bother to let me know. When I called the next day, I was blatantly told I am not allowed to buy the product with this card. ??????? DISGUSTING, never again am I going to bother with this excuse for a credit card company!!!!”

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Posted 3 years ago

“the worst service ever! It was just a 7k loan with two persons. we started it online, then they ask me more paperwork (asked my bant details). ok. we sent it. then they said need more document.(asked my partner bant details) ok. we sent it. then they LOST this document however somebody signatured to the royal mail. ok. they ask more information via phone. ok. we did gave it. next day sent email again something wrong. ok. we called back the bank. finally they said, they asked from us wrong document but this is our fault because we sent first the document what THEY ASKED. Now they canceled the application, we lost our credit score just because somebody wasn't able to work well there. Last, Nicky the Sainsbury's bank phone operator was really unpolite, just speaking, just speaking and didn't want to hear what we said. Thank you Nicky, you are great. Now I will going to a lawer because we will need later to our credit score.”

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Posted 3 years ago

“Applied for the card on the 8th. Called in on the 12th asking when I'd receive and was told to wait patiently. It's the 17th, still don't have the card or a explanation. Utterly pathetic.”

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Posted 3 years ago

“Late charges because I paid my credit card early. Impossible too get through too. Please go elsewhere. Avoid at all costs”

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Posted 3 years ago

“Got my card stolen from the post and Sainsburysbank REFUSES TO reimburse stolen money eventhough police gave them visual evidence of who used my card for shopping.”

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Posted 3 years ago

“can't log into online banking, it gives you 5 seconds, by the time it's come up on screen, and youv read what order to type your password in, it's timed out,,,, iv reported this lots of times,,, after end of year interest, I'm leaving,,, its pathetic”

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Posted 3 years ago

“The worst customer service I have ever received.”

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Posted 3 years ago

“I’m self employed and I have had so many problems with them since coronavirus. There services and communication have been abysmal. I’ve been waiting 2months for a settlement figure and continue to receive letters that I’ve missed a payment(I haven’t) which in turn is affecting my credit score and also making me overdrawn. I would not recommend them. Check loans have payment holidays before you apply. This one didn’t.”

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Posted 3 years ago

“I am a current customer with an existing loan in place .I pay my loan every month and have never missed and my income has increased since you last gave me a loan.i applied today to top it up to get a better car and you offered me a loan with much higher interest rates .I find it hard to believe that you can do this to loyal and customers who have always paid on time and never missed .once my loan with you is paid off I will never give you my custom again and that goes for your stores too .very disappointed as your decision has lost me the car I was going to buy .”

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Posted 3 years ago

“Very poor,online banking very unreliable.Was charged 38p interest even after I had terminated the contract.A waste of time for all concerned.”

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Posted 3 years ago

“If Sainsburys bank treat customers like potential employees then don't expect any level of communication, even if you continually chase up for decisions and feedback. An absolute disgrace of a firm in terms of their sheer inability to communicate despite repeated promises that they would”

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Posted 3 years ago

“Seriously, do not bother. Quite possibly the worst financial oraganisation I have dealt with in my 54 years on this earth. Not to put too fine a point on it, they are absolutely clueless in every respect, not least of which is their opeing hours..... Lost your credit card at 9pm...... Want to report it? You cant, cos their call centre is closed till the following day....... Totally ridiculous and extremely sub standard service. When contacting their help centre just recently, the operative I spoke to (Alistair) decided to ask me 8 security questions, after I had answered 7 accurately, on the 8th question I asked to be put through to his supervisor (Tracy)........ Who then asked some of the security questions I had already been asked..... and then decided to argue with me about how many security questions are necessary! They are a joke and clueless about how to treat customers. Sainsbury's bank = bunch of imbeciles. I have closed all my accounts with them.”

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Posted 4 years ago

“Seriously, do not bother. Quite possibly the worst financial oraganisation I have dealt with in my 54 years on this earth. Not to put too fine a point on it, they are absolutely clueless in every respect, not least of which is their opeing hours..... Lost your credit card at 9pm...... Want to report it? You cant, cos their call centre is closed till the following day....... Totally ridiculous and extremely sub standard service. When contacting their help centre just recently, the operative I spoke to (Alistair) decided to ask me 8 security questions, after I had answered 7 accurately, on the 8th question I asked to be put through to his supervisor (Tracy)........ Who then asked some of the security questions I had already been asked..... and then decided to argue with me about how many security questions are necessary! They are a joke and clueless about how to treat customers. Sainsbury's bank = bunch of imbeciles. I have closed all my accounts with them.”

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Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Sainsburys Bank Reviews