Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.79

1.8 Rating 380 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 380 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website makes it impossible to make payments, the app is completely pointless and balances take too long to register. So to make payments I have to ring up and use the automated service which takes and age, it's really very inefficient.”

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Posted 5 years ago

“We have just purchased holiday insurance from sainsbury bank for two seniors at a very reasonable rate and beating quite a few other insurers, we are very happy with our result and would be only to happy to contact them again for similar.”

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Posted 5 years ago

“I've had Home contents insurance with Sainsbury's for over 12 months. I called them on 18th July 2019 to update a high value item - Id sold my Canon camera and bought a new Sony one. Its now been over 3 weeks and they have advised the change is 'still with their underwriters' - Legal & General. This is despite my calling them every couple of days to chase and opening an official complaint with them last week. They cannot even provide any reason for the delay - Sainsbury's just pass the blame to underwriters but refuse to give me a contact or reference for L&G. Meanwhile my camera remains locked up at home as uninsured! Totally incompetent!”

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Posted 5 years ago

“BEWARE! Can't give zero star but wish I could, poor service left me defrauded and now bank refusing to refund. Appauling customer care, poor customer service team helpless! Ombudsman here I come.”

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Posted 5 years ago

“If a zero stars rating was possible that's what I would give their credit card service. The statement is ALWAYS late. Sometimes the PDF version is not even posted in my account for me to see before I make my payment. Their website is dismal and gets stuck when I try to make my payment and (at least it appears) it doesn't process it--and this has happened on many, many more than one occasion already. I tried twice this time with the same result, and do hope I don't find they have taken my payment twice when the system mends as I don't see them refunding me ever. Appalling credit card service altogether.”

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Posted 5 years ago

“I recently ordered some wine via Sainsburys online store. This was under an offer which because of a hiccup which was no fault of either party, thye couldnt deliver before the end of the offer. Sainsburys offered to redeliver the following day - but then charged the full price for this delivery, rather than the offer price of the original contract. The wine they delivered then did not match the invoice they charged on being several bottles short and having mixed boxes of wines so it was difficult to count the order accurately. I have contacted them several times by email and telephone but have failed to get a reply from either the online delivery complaints department or the store complaints department. The order is being returned!”

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Posted 5 years ago

“Hey, most people come on these sites to complain. So I just want to put my great experience with Sainsbury’s bank! I have had to call them a couple of times in the space of a few weeks. Firstly, embarrassingly my direct debit did not come out of my account & this means missed payment, meaning a fee! My debit card had declined the payment for some unknown reason as the money was in my account - anyway I made another payment online with another debit card & rang them in the morning - didn’t realise they are open until midnight Monday - Friday! Hugely helpful!! Anyway, the lady was so lovely and helpful, didn’t charge me the fee as I had made a payment with another debit card the same day! Thanks Sainsbury’s! Also today, I paid for a purchase and didn’t realise I had gone over my limit! The online account doesn’t show pending or recent transactions and takes a good few days to show on the account (only bad thing about this credit card) so that is the reason I went over. So I rang up to see if I had and was able to cover the amount I went over by making a payment with my debit card & again was wavered the fee as the lady said it was okay as it was the same day! So again thanks Sainsbury’s! They’re nice to talk to, fairly quick pick up time, can call until late in the evening & they helped me when they probably didn’t have to! So I’m very grateful! No more spending for me though! Haha!”

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Posted 5 years ago

“No problems at all”

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(Home Insurance) - Posted 5 years ago

“Tried to open an account, Error 404 Tried to discuss with customer services 5 times all the women we talked to lacked knowledge and understanding. Frankly they were clueless only explanation was that there website was not compatible with Google Chrome...Really??? Gave up after trying to register on the phone the told to register a password through automated system which would not accept any numbers put on hold for another 15 minutes and then some surly man said yeah we have a problem..........Do you really think we are going to trust £85,000 of our money with such a unprofessional, dis-organised bunch of amateurs as yourselves. Quite frankly we are appalled by your totally pathetic Customer Service!!!”

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Posted 5 years ago

“very poor customer service and their staff are hostile and impersonal”

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Posted 5 years ago

“I have an online savings account with Sainsbury's bank. I tried to transfer some money out of it online, but was told that they could not verify the bank account I wanted to transfer it into (even though it was the account I'd used to transfer the money into my Sainsbury's account in the first place!) So I called up customer services and explained the situation. They took my through security questions, and said they were also going to access a credit check to ask additional security questions. The first one was who was my mortgage with. I gave the correct answer... only to be told by the customer services rep that I was wrong! We haggled about this for a while, so I'd said I go to verify it, and then call back. I dig out my mortgage statement - which indeed proves that I'm right - but when I called back I was told that I'd been locked out of my account, and that they'd need to reset it and send me out new login details to unlock it. Despite explaining to three different people how ridiculous this was, given they had the wrong information, no one seemed to care. It wasn't their fault, it was Experian's fault, because that's where the'd got the data from. So I have to wait 3-5 working days for the new passcode to be sent out, and then go through security again. I pointed out that they'd have the same wrong information, and was told I needed to take it up with Experian, who provided the report. I've never come across anything like this in my life! Any other bank / building society usually sets up a linked account when you open your account so you can easily transfer money out, and only works with security questions that you've agreed with them. I'm not sure if I'm ever going to be able to access my money again at this rate...”

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Posted 5 years ago

“Absolutely disgusting company, very discriminating against people with a disability. My husband is the prime card holder and his had his wallet stolen whilst on holiday. He had a stroke many years but is left with a speech impediment. He tried the security questions that tgey gave and he failed on one question because I was prompting him the person said he failed the question because she heard me prompting him. They blicked our cards so that we couldn't use our cards, and we didn't have any money. We have always paid our bill off each month in full, and no history of being late with payments. Please avoid this company.”

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Posted 5 years ago

“Their credit card website is awful, regularly not working or malfunctioning.”

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Posted 5 years ago

“N/A”

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(Home Insurance) - Posted 5 years ago

“Received a letter asking for mobile phone number - rang as requested and ended up with 15 min call asking all sorts of questions .”

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Posted 5 years ago

“The restrictions on this policy regarding excess was so high I found out we did not have a claim. I will be changing my policy on the due date.”

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(Home Insurance) - Posted 5 years ago

“Serious IT issues and outdated online banking. After a few months of using my online banking and dealing with how basic it is for this day and age, it suddenly stopped working. I wasn't able to view my recent transactions, my past statements or do things like make payments as the buttons to do each action took me to the same error page. I reported this issue over a month ago and it is still not solved. I have not heard anything back so called them again today and they said they are still working on it. It's bad enough they have no phone app and have to use the website that looks and uses like its something out of 1999, but at least I knew about this when I signed up for the card. However I didn't know about the fact i wont be able to use the basic and essential features like checking recent transactions or making payments. I asked for a list of transactions emailed to me but they couldn't do that. I asked for the list to be posted to me but they couldn't do that either as they are not on a statement yet. So Iv got to wait another few weeks to get at my data I needed a month ago. Closing the account as soon as I can.”

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Posted 5 years ago

“When purchasing a home and contents insurance policy , detailed cover discussed , optional extras were offered but no pushy sale . Breakdown of cover and exclusions discussed .I was able to select my preferred payment date too.”

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Posted 5 years ago

“I would give 0 stars but that’s not an option. I did a balance transfer back in June and since that day they have had issues setting up direct debits, taking money on time, giving me the correct information over the phone. I’ve had charges on top of charges non of which were my fault and I haven’t had one month pass without an issue that I’ve had to call up about. The last one being I set up a direct debit to pay the minimum every month so I didn’t have to think about it again but when I had my direct debit conformation through it was double the amount! (Apparently an error on the letter as on the computer system it says minimum amount) unfortunately I have no faith so have cancelled the direct debit and will have to pay manually every month as surely that can’t go wrong? Every advisor you speak to gives you different information and says the last advisor was incorrect with theirs, who am I meant to believe?? I can’t wait to be able to balance transfer off this card and cut it into pieces it’s been nothing but hassle.”

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Posted 5 years ago

“Worse service ever. We filled in all paperwork months before our mortgage was due to end and got an offer more than 1 month before the due date. Yet, their solicitors (Optima legal) did not act on time and we have already paid £240 excess in interest. They don't answer emails or phone calls and don't take responsibility for their delays. We were moving banks to pay less and we are actually paying more. This is being the worse experience we ever had with a bank. Our mortgage advisor has put a formal complaint against Optima Legal, yet they cannot care less as keep delaying the completion, even after acknowledging they have all the documents. Unprofessional and unethical making clients pay for not being able to do their work on time.”

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Posted 6 years ago

Sainsburys Bank is rated 1.8 based on 380 reviews