Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.42

3.4 Rating 1,007 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good component service”

Helpful Report

Posted 2 years ago

“Really annoyed (home insurance customer here). I live in the Leicestershire area and had a problem with bedbugs. Luckily for me, I had added pest cover to my policy. When I contacted Sheilas' Wheels directly, I was first incorrectly told I didn't have pest cover on my policy (I do, I have screenshots to prove it from the web portal - it says I am covered). I was next told I would have to contact a separate team, when they finally accepted they were wrong. I was next told that because I hired British Bug Control / Cimexine directly (who are well known and well accredited), they wouldn't pay out. This is extremely enraging, because the web portal (which shows my documentation / cover options) mentioned NOWHERE that I had to go through some side-teams' recommendations. No one made me aware of that in advance, when I asked why no one had made me aware the response was just "I don't know". For insurance, I expect that if I have a problem that I am covered for, which I can prove (via photos of the bed bugs, via the invoice from Cimexine) that the insurance company should pay out. I'm not even asking for the full amount, just a meagre £200 towards the heat treatment (which was over £1,000)! But apparently, even that is too much for these liars and scoundrels, who sold me a package which includes pest cover, only for me to later find out that claiming the money is extremely conditional and they refuse to pay. So thanks a lot, Sheilas' Wheels, for bouncing me around internal teams and then not giving me the help I need despite charging me extra each month for un-claimable cover extras. I would advise anyone to give this company an EXTREMLY WIDE BERTH (***STEER CLEAR***) and I will be cancelling, and telling my story to anyone who will listen so they can also avoid. This is also going up on Google Revies (I actually found the listing, even though it was hard) and Trust Pilot, and anywhere else I can find to post it.”

Helpful Report

Posted 2 years ago

“"Great service but they added \u00a3200 to my annual insurance after I made a small claim - so i went somewhere else!"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"Best price at the time of purchase to cover our needs"”

Helpful Report

(Home Insurance) - Posted 2 years ago

“Very expensive for this year's insurance, so had to leave. When I had a car accident, it took them 4 months to pay money owed to us from our car being written off.”

Helpful Report

Posted 2 years ago

“I am extremely happy with sheila's wheels and the service on line and off line as well was excellent i could not go to a better motor insurance company thanks danny”

Helpful Report

Posted 2 years ago

“"Really pleased with the quote, we took it on"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"Always very clear with their products and match prices on comparison sites."”

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(Car Insurance) - Posted 2 years ago

“"Good so far"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"Bought car insurance online via Go Compare. No hassle. No problem regarding providing proof for No Claims Bonus.\r\nDepending on my next quotation with regards to car insurance I would use. S W\u2019s again.\r\n"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"They were best priced so good value hopefully they will be just as competetive when i renew"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"The are very helpful. They provided the best quote."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Received home insurance through Confused.com. Best price offered. Easy to access documents and information regarding Sheila Wheels web page. No issues or hassle. Straight forward purchase”

Helpful Report

Posted 2 years ago

“Great experience with the company and had no complaints whatsoever in the entire year. Very professional great customer service.”

Helpful Report

Posted 2 years ago

“Multiple people talk to you about the accident but no of them actually listen to you resulting in miss communication On hold for 1 1/2 hours to be cut off constantly can’t get through. Apparently you can’t tell from an impact who was in the wrong so apparently they are now mechanics, and qualified in panel beating and repairs. Repeatly told I’m wrong about the version of accident I’m give as they are believing the other party pretty sure I pay them to be my insurance company yet it’s me chasing for answers Absolutely the worse handle if a case very unhelpful staff don’t know what their doing every time you speak to some it’s a different story also I seem to have both Sheila’s wheels and esure people trying to contact me both with different stories very confusing if I’m with Sheila wheels it’s should be Sheila’s wheel as the Sheila’s wheels team where us sure why esure had spoken to me if you all don’t know what your doing I definitely don’t get some better customer service skill and deal with customer properly instead of sending them on a wild goose chase and making things up”

Helpful Report

Posted 2 years ago

“I have to leave a review because they have been one of the most helpful companies following the unexpected loss of my partner. They were compassionate, accommodating and reliable. They made sure that they did the best they could possibly do. There are some reputable companies such as NatWest, which have been absolutely horrible and far from helpful. The compassionate service by Sheila's Wheel has helped counter that. Thank you.”

Helpful Report

Posted 2 years ago

“Very helpful and excellent price, will recommend to friends.”

Helpful Report

Posted 2 years ago

“"Excellent provider."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"Had an issue not long after taking policy out and found them impossible to deal with. Untrained call centre staff with no insurance knowledge and poor grasp of English language "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"I was amazed at the price charges. \u00a31000 cheaper than my last provider. I only drive between 2 and 3 thousand miles a year. The policy is good and covers all my needs. Thankyou."”

Helpful Report

(Car Insurance) - Posted 2 years ago

Sheilas’ Wheels is rated 3.4 based on 1,007 reviews