Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,010 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant, so cheap for my first car ! cheapest insurance around for us ladies”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Well customer service agents were fine if you have about an hour or so to wait to get through. I tried the call back system , but they disconnected before I could even answer and then had to start again. My query was a change of Address which cost me £25 Admin fee. It cost £25 to type a new postcode (1 letter change) into a computer apparently. Absolutely ridiculous. I have been a loyal customer of Sheilas wheels for a number of years but it has gone down hill and at the end of this policy I will be moving elsewhere. NOT RECOMMENDED.”

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Posted 5 years ago

“Very competitive”

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(Car Insurance) - Posted 5 years ago

“Great service no problems at all.”

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(Car Insurance) - Posted 5 years ago

“Paid for a courtesy car as add on to car insurance. Had an accident and was offered courtesy car for 21 days, excepted their offer when car was officially written off. Next day told i had to return the courtesy car after only 5 days as i had accepted their offer. Spent a whole day on the phone trying to explain i had no car, that i would have to wait 5 days for a cheque in the post and would need 5 days for it to clear and would still need to purchase a new car (which is what i thought the point of 21 days courtesy car was for). I was told i would have to pay for the courtesy car if i didn't return it the next working day. Do not take insurance from this company and definately do not pay extra for a courtesy car as an add on. If your car becomes unusable they will leave you up the creek without a paddle what a rip off company SHEILAS WHEELS and ESURE AVOID, AVOID, AVOID.”

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Posted 5 years ago

“Was good and am happy from there services”

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Posted 5 years ago

“Quick and easy”

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(Car Insurance) - Posted 5 years ago

“Easy, fast and low cost. Still need to see what happens at renewal time but I’m happy with the cover so far.”

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(Car Insurance) - Posted 5 years ago

“Good price. Nice app. And fast service!!”

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Posted 5 years ago

“Very good, only problem when someone reversed into us, they told me it could be knock for knock, wound me up a bit, thank goodness for old fashioned honesty from the guy that ran into us, still getting calls now to make a claim against this decent person, until we all stand up for what’s right, Will these parasites go away!!!!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Inadequate garage - Had an accident more than a year ago. I was assigned to go to a garage which is more than 30 min drive away from the city I live in, and whose quality of work is clearly below accepted. They have changed my bumper which keeps getting wobbly. The garage does not want to invest more time in the case because Sheilas' Wheels do not want to pay more money to fix the issue. I repeat, this is more than a year later...”

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Posted 5 years ago

“So far I have had no reason to make any complaint about the service I have received from you.”

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(Home Insurance) - Posted 5 years ago

“A very provision company and excellent customer service.”

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(Car Insurance) - Posted 5 years ago

“Brilliant service and very polite staff.”

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(Car Insurance) - Posted 5 years ago

“touch wood i have never had any claims but a friend of mine has and found them excellent that is why i joined. i don't have a printer that works so the policy is an issue for me. I would certainly recommend them”

Helpful Report

(Car Insurance) - Posted 5 years ago

“This company does not look after its customers and is very sneaky. Firstly they dont give you the cover your expecting so when they give you a qoute you find out you do not even have half the cover you were expecting ie personal injury courtesy car ect so the actual premium you receive is very expensive . Also they rip you off if you try and change your car or cancel this company is not good and the service is terrible. Beware”

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Posted 5 years ago

“Very helpful, and gave me a really good deal”

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Posted 5 years ago

“Fantastic!!!! Wud recommend anybody 2get a quote!!!!! I was insured yes ago with this company!!!! And after over 5yrs they have given me the best cover and quote over every company!!!”

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Posted 5 years ago

“Was contacted by eSure - no mention that this is the parent company of Sheila’s Wheels so since we have never had insurance with eSure we assumed at first that it was a phishing email until looking into it further. ESure Cancelled my partner’s motor policy with SW at 3hrs notice (when we were supposed to be driving to the Highlands of Scotland that night for her grandmother’s birthday) claiming some spurious nonsense about us inputting data multiple times when quoted to try and get a cheaper price by changing info. Absolute rubbish as we did it through Confused.com based on saved info. Called them and have never been met with such an arrogant and patronising call handler in all my life. Beyond a joke. No apology or explanation offered and said it was too late for them to stop the cancellation. Now my partner has to declare that she has had a policy cancelled and this has put her premium up considerably and limited her choice of insurer. Avoid this company like the plague.”

Helpful Report

Posted 5 years ago

“Always helpful, with all my enquiries, and always willing to offer more help, if needed.”

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(Car Insurance) - Posted 5 years ago

Sheilas’ Wheels is rated 3.4 based on 1,010 reviews