Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.42

3.4 Rating 1,007 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

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3.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

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“Useless Customer Service! After many years with Sheilas’ Wheels it's time to go elsewhere. Customer service is now non exsistent...you can no longer speak with a human and endless attempts to ring them are met with phone delays in excess of 1 hour, without them making any attempt to connect you. The only option is for a live chat connection and it’s always 30 minutes before you are connected. Once connected (after 3 attempts!!) they are unable to sort the issues...a total waste of time. Whoever it was in Sheilas’ Wheels who thought live chat was the way forward are greatly mistaken ...hopefully enough customers will leave them so they will reconsider this abysmal service.”

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Posted 11 months ago

“"NOT HAD RESON TO USE."”

Helpful Report

(Car Insurance) - Posted 11 months ago

“I had a terrible experience with this insurance company. I had an accident last year, I did the claim the same day to avoid delays. The way Sheila’s Wheels dealt with it was terrible. The webpage didn’t work most of the time, if I called I had to wait for hours to get response. It was very chaotic that basically I had to ring several times to know if I could get a courtesy car or to check for updates on the claim. I sent an email to ask for an update and I received a call weeks later; they said that the case was closed and the person asked me if I was informed about this. It sounded like a joke!! Then they informed me that it wasn’t my fault but in the webpage the status is still blank. ( this claim was done in September last year) Now as I paid £100 excess, they told me that I had to contact directly the insurance company of the other person involved to claim the money back. Apparently for them to do something I needed to pay legal protection. I wouldn’t recommend them to anyone.PLEASE AVOID!!!”

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Posted 11 months ago

“"Haven\u2019t had a problem with them. I haven\u2019t had to claim. Website easy to access. "”

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(Home Insurance) - Posted 11 months ago

“Well where do I begin Absolutely Awful customer service Sent me Link For My Statement Of Truth I cannot open link I have 30 day's to respond if not Apparently they will pay the Third Party I've Cctv proviing I'm Definitely not at Fault However seems they are gonna pay. WILL DEFINITELY BE CANCELLING MY COVER.”

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Posted 11 months ago

“"Had a claim sorted very quickly"”

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(Car Insurance) - Posted 11 months ago

“Sheilas Wheels want a statement truth but the link they send does not work. I have spent hours on the phone waiting to speak to someone to no avail. After 8 days and over nine 1hr+ long calls that eventually get cut off, I finally get through to someone and they're unable to help. They eventually put me on hold and cut me off after an hour. I am desperately trying to cancel this policy but it's not even possible to do that because nobody picks up the phone!”

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Posted 11 months ago

“They are giving only option for live chat connection for cancellation to auto renewal and it’s very long to get connected also there is no enough explanation for big price changes on renewal quote. Not good.”

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Posted 11 months ago

“"I have had no issues."”

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(Home Insurance) - Posted 11 months ago

“The ridiculous chat box system needs to go. I wanted to make an amendment to my policy and what should have taken minutes by speaking to someone on the phone took hours. I ended up shouting at the phone as the chat box did not comprehend I wanted to add an additional named driver to my policy. I then had to wait for ages to speak to someone but before that I was asked to fill in an online form. I did this as requested. However as it was the weekend they then closed the lines after I had been waiting for an endless length of time. My first instinct when I finally got in touch with the company was to ask for my Policy to be cancelled.”

Helpful Report

Posted 11 months ago

“Impossible to speak to anyone in person and been holding on for live chat 12 minutes and counting. Have phoned twice and spoken to South African staff who are not authorized to discuss renewal quotes. So only option is to not renew. My experience in contacting them twice this year re moving address and changing car losing the will to live. Customer service is non existent. They obviously don’t want customers bothering them but think it’s okay for customers to spend hours of our time trying. Leave well alone”

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Posted 11 months ago

“I had an accident on Tuesday an guy drove into the side of me he didn't indicate to turn right and as I overtook him he decided to turn right into my path. He denied he didn't indicate although he said he hadn't seen me ! I put it to him by saying that fact he has admitted liability as he clearly didn't check his mirrors before he made his manoeuvre . I contacted shelias wheels ,and they told me they would send a link to upload my photos of the damage, I checked they had my new correct email on their system. Yes it was confirmed, however no email arrived. I spent two and a half hours on the phone and gave up. I eventually got through later on after another 45 min wait. They assured me they would sent the link. Guess what they haven't, so today at 8 am I rang again it is now 9.54 I am still on hold ad I write this. I am at my wits end and don't know what to do except pull my hair out with frustration. Its just not an acceptable wait time. They need more staff to man their phones,my brain is frazzled listening to darn piano music. I will NEVER, EVER in a million years recommend shelias wheels to anyone in fact I shall make it my life's mission to discourage anyone from using them. I wish I,had read the reviews. I don't care if its costs me more to go elsewhere my sanity, and time is way more important”

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Posted 11 months ago

“"Sheilas wheels sent me wrong claim number , and took 3 days for my claim number to reach the repair garage before they could even find out where my car had been taken and which car pound ?? I was calling sheilas wheels for 3 days and could not get through extremely stressful"”

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(Car Insurance) - Posted 1 year ago

“Absolute shambles of a company. Had a crash nearly 5 weeks ago, initially promised courtesy car which I never got then a hire car. Then told I won't get a hire car because they sent payment , this was on the same day. 5 weeks of calling to wait for unusually high volume of calls so no average of 40 minutes to even get answered. Actually just hung up on tonight . I have witnesses that the customer no service people actually contradicted themselves on the same call . Cannot log into account, says password incorrect which it isn't , but I press forget password and the system says I have no account even though it literally just verified it. I could add loads to this but it's difficult without swearing. DO NOT USE !!!! Oh yeah how about telling me from photos the car will be scrapped then it will not then it will then it won't then it will. Mess”

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Posted 1 year ago

“"We shall never ever recommend this insurance company because they can not settle my genuine claim with all the evidence & photographs provided till this very moment . Absolutely disgusting \ud83e\udd2e."”

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(Home Insurance) - Posted 1 year ago

“"no facility on website to optout of autorenewal "”

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(Car Insurance) - Posted 1 year ago

“terrible customer service Trying to register a claim after car stolen, waiting 2hrs on the phone as you can't do it online. Phone is awful and now on hold waiting to process this claim. Meanwhile no car, no way to pick up kids. totally stranded.”

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Posted 1 year ago

“The ease to navigate through their questions regarding my new home insurance.”

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Posted 1 year ago

“Customer service is non-existent. My son had an accident last Thursday. We have emailed to report the accident but nobody has contacted us. The car disappeared on the day of the accident and he has no idea where it is. We have tried calling every day for a week and nobody answers the phone and we get cut off after an hour. All he needs is a phone call!!!!”

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Posted 1 year ago

“"It took me a long time to regester a new car and i had to pay a further \u00a354 pounds it took about half an hour on the phone. "”

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(Car Insurance) - Posted 1 year ago

Sheilas’ Wheels is rated 3.4 based on 1,007 reviews