Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.41

3.4 Rating 1,008 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

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“Worst company ever do not deal with them.Theycancelled my insurance because I did not send in my no claims bonus but was totally unaware that if you have an exciting policy your no claims is not valid.never was this told me on any of the comparison websites or when I paid in full for the insurance .when I was stuck on the side of the motorway in the back of a police car trying to reinstate my insurance the just said sorry we can since we have cancelled it.thus leaving me with a£150 recovery fine a £300 spot fine and 6 points on my licence and a sky high prices when buying insurance. Gutted !!!! Lee Dawson(a done in law abiding citizen)”

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Posted 8 years ago

“this is the first time i had insurance with this company and had a very bad experience. they email me that they want to cancel my insurance after 14 days and they give another 10 days to keep insurance just they can charge me £42 for cancelling the insurance and having 10 days more.they cancelled my policy after 14 days giving the reason of fraud which is a nonsense and ridiculous excuses to make the money out of it.they said i search with different address and took the cheapest insurance which was just £2.50 difference which i never did. i said them if they want i can send them proof that the insurance i have is in my home address they refuse to do so saying that i am fraud.also they want to cancel after 14 days so they can rip me off saying that i use insurance for 14 days. Their system doesn't even know how many times a person search for insurance until 14 days pass away and they can have money for nothing.they just want to rip u off.”

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Posted 8 years ago

“Have no complaint with policy cover but am alarmed that I am changing my car tomorrow and I cannot get them to answer the telephone after holding on for a couple of hours on and off. I am more worried now since reading others' reviews. I certainly will not be renewing this policy.”

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Posted 8 years ago

“they just do not answer the phone, I will now, after many years, have to go somewhere else for my car insurance They also put the price of my insurance up by £ 66,00 without an explanation as to why.”

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Posted 8 years ago

“Nobody at Sheilas Wheels answers phones to customers. Expect to try many times and set aside hours”

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Posted 8 years ago

“Absolutely rubbish, worst policy I have ever taken out. No reasons given to why I had to have a black box installed on my car when I had been driving over 2 years? only used them as another company quoted me a ridiculous price for my renewal and was the cheapest I could find.. just goes to show you get what you pay for! I was promised a reduced rate on my premium each month if good driving was shown, never once in the red or yellow I scored green every single month with an average of 90% and had no reduction! When it came to renewal I said no and without any hesitation the "customer service" team instantly voided it off with no questions asked... DO NOT USE.”

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Posted 8 years ago

“SHOCKING company! Been with them for 3 years but when I changed my car they doubled the cost after checking on line I could insure my new car for a lot less. I had only just renewed the policy and at the time told them that I would be changing my car, however when the new car was collected they went back on what they had agreed with me and doubled the cost of the policy. Having only renewed the policy 6 days earlier I told them I wanted to. cancel the policy,due to being mislead and never being able to get through on the telephone. The amount they said they would pay back was half of what I had paid yet it was supposed to be pro rota to the time I had had the policy! Demanding to speak to a manger was constantly rejected. I was told the money would be in my account within 5 days. 3 weeks later still no money back from them!!”

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Posted 8 years ago

“Still waiting to hear when my car will be returned once being at the mechanics it has now been over 7 weeks for a two day repair job. Neither mechanics or shelia wheels call me when they tell me they will and I have wasted £s calling both to get a date which always gets postponed”

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Posted 8 years ago

“Impossible to get hold of customer services.”

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Posted 8 years ago

“Very impressed with service following claim for buildings damage and contents following a theft, helpful and little hassle. Telephone contact (Maria) was extremely helpful in providing information and setting up online portal. The latter provides ready access to required documents, simple clear interface.”

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Posted 8 years ago

“all processing of purchase progressed quickly and easily, no comment on claim procedure as I have not had any loss so far.”

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(Home Insurance) - Posted 8 years ago

“Excellent service”

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