Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.42

3.4 Rating 1,007 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

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“Avoid Sheilas Wheels and Esure - On hold for over 2 hours The online claims system was not working, so I rang to make a claim. Was on hold for 53 minutes only to be told that they could not take the details of the claim and that they would put me through to someone who can. I was put back on hold again, and then I was cut off a few minutes later. Very frustrating. So I tried the online chat service. It was 39 minutes before anyone answered and they also said that they couldn’t take the claim and that I needed to ring the number I had already rung! So i rang the samenumber as before and after a other 35 minutes on hold, finally someone answered who was able to take the claim details. In total I spent over 2 hours on hold before I could finally make the claim. Terrible.”

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Posted 9 months ago

“"No complaints"”

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(Home Insurance) - Posted 9 months ago

“they have had our car since the VERY START of 2024 and we have had 0 correspondence from them since. we have had to contact then ourselves and everyone else regarding the car and have had NOTHING but a massive lack of responsibility from all parties. they have ignored our emails and complaints over and over again, and now we are stuck without a car and unsure the state of it as one minute we are told its deemed repairable and the next minute deemed as a total loss. we are without correspondence or any knowledge still after 9 weeks and it has been nothing but extremely distressing.”

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Posted 9 months ago

“"VERY GOOD SERVICE"”

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(Home Insurance) - Posted 9 months ago

“We recently had a flood in our home which was our fault. We wanted to phone to find out the process for making a claim and to have a general discussion about whether or not we needed to go through our insurance immediately or if we could get quotes for the work required and see if it was worth just paying ourselves. The representative we spoke to was needlessly combative, judgemental and rude and made it clear they would bend over backwards not to pay out. She tried blaming the builders who created our home before even understanding the details and what had actually happened. At the end of the conversation we still don’t know the answer to our actual question. It’s clear from this conversation alone that this is not a company I would ever want to deal with from a customer service perspective and I really hope we don’t need to use our insurance because they will definitely do whatever they can to avoid paying out. I’ve been with them a few years, this is definitely not going to continue. She kept going on about a plumber, our son overflowed the shower and flooded the ceilings underneath, no plumber required. She kept blaming our house builder for the flooring we laid not being able to contain a flood, so avoid if you have a new build as they definitely won’t pay out. This is what accidental damage cover is for, ridiculous. Never again.”

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Posted 9 months ago

“Absolutely impossible to communicate with this company. They have a chat line that doesn’t work and do not provide a telephone number”

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Posted 9 months ago

“To be honest they do not deserve a 1 star - more like minus 5 star. What a joke. You cannot get anyone on the phone. After paying for all additions to my car insurance and having my car written off nearly one year ago, (which was not my fault - a delivery driver drove into the side of me) still not been paid. I have been with sheilas Wheels for more 12 years and honestly an absolute joke - AVOID AVOID AVOID”

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Posted 9 months ago

“NEVER EVER USE THIS COMPANY TOTALLY DISGUSTING MY RENEWAL WENT UP OVER £150 having never used them unable to use them on my iPad - I TRIED FOR THREE HOURS eventually I spoke to a gentleman and was put on hold for an hour and a half and spoke to a lady who I couldn’t understand - DEFINITELY NOT IN THE UK I am now contacting my bank - I AM NOT PAYING ANY ADDITIONAL MONEY - I HOPE YOU HO BUST”

Helpful Report

Posted 9 months ago

“No communication at claim. No response and tried for 7 days to contact. They hang up after an hour or so on the phone. Terrible company avoid. Worth paying more for a non sexist decent company”

Helpful Report

Posted 9 months ago

“If you value your sanity- do not insure with sheila’s wheels, the worst insurance company that I have ever used. You can never get through to them, even at 8am it’s the same recorded message, “we are experiencing high call volume today’. I have spent between 90 minutes to over 2 hours trying to get someone to answer, over the last year have spent at least 6 hours on the phone either to then be cut off or put through to someone who hasn’t a clue how to answer a simple question, then to be put through to someone else but then put back on hold. In desperation I have now contacted the ombudsman. My no-fault claim has been going on for over a year and have had excuses, lies and total mismanagement. Be at your peril to insure with them.”

Helpful Report

Posted 9 months ago

“Unbelievable after waiting over 2 hrs to find out why my vehicle was not coming up on website and policy number and registration not identified Eventually call taker (off shore) informed this policy had not been migrated to new system !!! Imaging being stopped by Police and telling them this !! Payments still being taken and have details of policy however cannot get on site to cancel automatic renewal I have now Emailed Customer complaints and CEO to advise policy payments will stop on renewal date also how detailed log of calls dates and times have been made Policy also increased by 200 dispute moving to cottage in country Have located two British based insurance companies with uk call centres who have quoted 230 under Shiela’s wheels What a waste of my time and call cost which I will now set to claim back!!! Donut use Sheila’s wheels or Axia and other sister companies !!!”

Helpful Report

Posted 9 months ago

“Tried to ring the quote line, got a machine that told me to go online and if I couldn't find what I was looking for use the chat-bot. I only wanted a confirmation of my no claims bonus. If you can't speak to a human to get a quote what chance would you have if you had an accident. I have used these in the past when they had operators; wouldn't use them today. Sad”

Helpful Report

Posted 10 months ago

“Can not access my account! Not receiving the link! On line chat were no help!”

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Posted 10 months ago

“"Easy to do on line. A cheap quote would use again \u263a\ufe0f"”

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(Home Insurance) - Posted 10 months ago

“"Awful company to deal with. Spend hours waiting on customer service WhatsApp and then cutoff. \r\nYou can\u2019t make changes to your policy online without finalising it through WhatsApp. Might be worth noting that you can\u2019t add an additional driver for a short period. Needs to be done for duration of policy and then cancelled after the required period. Two sets of change charges. I would not recommend these guys to anyone "”

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(Home Insurance) - Posted 10 months ago

“Attitude, contact, customer service is terrible, I would not be using sheilas wheels and would not recommend them3”

Helpful Report

Posted 10 months ago

“13.5 hrs of call time waiting to date and never spoken to soneone in the correct department in claims (as no one can deal with anything unless taking your money). Twice, i spent 3hrs waiting for someone to pick up and then the call cuts at the 3hr mark. They haven't closed a case that i didn't even claim for 10 months ago! Robbed my 17yrs no claims. Putting my insurance through the roof. Emails also send with no reply in months. Literally haven't got anywhere and has sent me to tears many times. AVOID AND RUN WITH YOUR LIFE. The other reviews show it all.”

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Posted 10 months ago

“Have been on hold on both their web chat and my phone for 40 minutes and counting. This because they put the wrong date on my policy when I contacted them earlier to change my details. To change the details took 50 MINUTES. Something has really gone wrong with this company. If any other company is within £20-30 of their renewal fee, go with the other company. I will be next time around.”

Helpful Report

Posted 10 months ago

“My car was insured with Sheila's Wheels for about seven years. I went over to them because they offered a very reasonable premium after I was ripped off by another company who, it turned out, wanted to charge me over £200.00 just for brokerage fees!!! Over the past years my premium stayed very stable, with very small increases. Last year's rate was £314 - this year it's £556!!!!!! I tried to phone Sheila's Wheels. But their phone number is no longer on their website!! I had to search all over the Internet to get it. They used to answer in a very short time, with a most friendly call handler who was pleased to help. This time I got several automated voices; I had to give them my policy number twice and then I was put on hold for 40 minutes listening to inane music with occasional even more inane messages saying things like 'Your call is important to us' and other drivel like that. This is no longer the Sheila's Wheels that I have been dealing with so happily. I suppose that they have been taken over by another company. I am now looking at other companies and I don't think I would ever use them again. They are no longer fit for purpose.”

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Posted 10 months ago

“Just can't get hold of anyone. Shocking company. Didnt answer the phone for hours, live chat is with a computer that can't answer your questions and says to ring! No proper email address. Trying to cancel my auto renewal with no luck. I'm sure they'll contact me when the payment doesn't go thtough”

Helpful Report

Posted 10 months ago

Sheilas’ Wheels is rated 3.4 based on 1,007 reviews