Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.42

3.4 Rating 1,007 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

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“"Sheila\u2019s home insurance is not worth having they make it impossible to claim when you appeal they take weeks to even reply and not interested in helping you "”

Helpful Report

(Home Insurance) - Posted 1 year ago

“"I had an accident which was my fault because I hit a wall, yeah I know stupid, but Sheilas wheels were impossible to get hold of, when I did they said we will sort things and then didn't, even with emails and phone calls they left the garage hanging to do the car for ages, I ended up paying for a hire car for six weeks, and the guy whose wall it was is still waiting to get sorted even now 6 months later . I would never recommend them to anyone"”

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(Car Insurance) - Posted 1 year ago

“Web chat takes hours with no resolution. The person on the chat simply didn’t comprehend my query. Still waiting a response to my complaint 3 weeks later. Sheila’s Wheels was great when you could speak with customer service advisor This has now proved to be impossible. No longer a company I would recommend. Bring back helpful customer service phone option.”

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Posted 1 year ago

“Worst company I have ever dealt with. Never answer the phone, the chatbot doesn't work. Don't reply to emails. Don't touch them with a barge pole”

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Posted 1 year ago

“I can only rate the quote & purchase experience, it was super easy & a good choice if cover”

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Posted 1 year ago

“"As with all, the quality of the service only comes to the fore when you need to make a claim. Having not as yet made a claim it is difficult to judge. However the service received when setting up the policy was very good."”

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(Car Insurance) - Posted 1 year ago

“"Easy site to use, very quick and efficient. Friendly to chat on phone to. Would recommend.\ud83d\ude0a"”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Haven\u2019t had a claim so I can\u2019t comment on a claim but they were very helpful and professional when talking out my policy, easy setup and a very nice price, as my policy gets near I hope we can agree on the price and I will definitely stop with them. Personally I would recommend them "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“Frustrating wait for service , you get sent round to the same options with long delays and my car was still waiting for recovery two days after the incident immobilising it😒”

Helpful Report

Posted 1 year ago

“Awful service - no email to send to, numerous attempts to ring with no answer . On finally getting through spoke to a woman who advised it wasn’t anything she could help me with and promptly laughed in background with other staff. Worst company I’ve ever dealt with.still awaiting outcome 12 months after accident which wasn’t my fault .”

Helpful Report

Posted 1 year ago

“"Good value no nonsense company providing excellent cover. Fortunately I have not had the need to claim."”

Helpful Report

(Home Insurance) - Posted 1 year ago

“Absolute con artist of an insurer. We were hit in the rear at a red light, provided dash cam footage, and Sheila’s Wheels somehow determined we were partially at fault. Subsequently we have lost all our no claims and are now subject to higher premiums despite not actually being at fault. We were never advised of this, and only found out when we were looking to renew the policy. Customer service is an absolute joke - we are currently nearly at THREE HOURS of waiting to get through to someone on the phone. The online service is useless and just tells you to call them instead. Additionally, their policy is to provide you a courtesy car within 2 days, however we had to argue for one to be provided which we only received after 5 days. This meant I could not travel to work and had to take time off. DO NOT USE SHEILA’S WHEELS.”

Helpful Report

Posted 1 year ago

“Been on the phone waiting to get through for over a hour now, and still no luck! What’s going on with you guys!”

Helpful Report

Posted 1 year ago

“"they dont answer the phones, they dont pay out claims, they ignore all emails. The only phone calls they answer are new sales calls. "”

Helpful Report

(Car Insurance) - Posted 1 year ago

Hello Inan, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 1 year ago

“What has happened to Sheilas Wheels. Just awful company now days. I have been with Sheilas Wheels on and off for many years. I have been trying to call them since last week and as I write this review I have been put on hold by their claims team for 1 hour and 27 minutes so far. Last week I was put on hold by another advisor for 1 hour and 8 minutes before the call dropped. This is just dreadful and horrible service. Sort your service out Sheilas Wheels! I will never be using you again once my policy ends.”

Helpful Report

Posted 1 year ago

“Shocking customer service. I have been trying to contact them since Friday morning to report my car as stolen. I have been on hold for over five hours in total (usually get to around 30 mins on hold before getting cut off). The web chat is a joke, it just keeps telling me to ring Customer Services. There's no email contact so the only option is to ring. Finally got through to someone Saturday afternoon only to be cut off half way through the conversation (although he did eventually ring back). Someone did ring me back three days later but when I explained the details of my claim she said she was the wrong department, went to transfer me then cut the call. I called again today (Tuesday) and, after having been on hold for another hour, finally spoke to someone who said no-one was available to speak to me, that someone would call me back then hung up. It's now been five days since I made initial contact and in that time I've had no meaningful contact with Sheila's Wheels. If my company treated customers this way we’d be out of business in a month. I'm beginning to think they're only interested in taking your money. As soon as there's a possibility they may have to pay out on a policy they cut off all forms of communication.”

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Posted 1 year ago

“"Had a claim, they dealt with it in 3 days and money was with me within 3 weeks. Very efficient."”

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(Home Insurance) - Posted 1 year ago

“On the phone for 3 hours ON HOLD. Appalling service”

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Posted 1 year ago

“Tried for 2 hours to speak to someone still not spoke to anyone.”

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Posted 1 year ago

“"delighted with them.service was amazing,plus it was nearly \u00a3200 cheaper than my last insurance company."”

Helpful Report

(Car Insurance) - Posted 1 year ago

Sheilas’ Wheels is rated 3.4 based on 1,007 reviews