Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

Company Reviews

Questions

Metrics

3.5

Based on 553 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Write Your review

Tell us how Sure Thing made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't had much contact towards these with either paperwork or over the telephone which is neither a good or bad thing, as most companies once they have your policy, don't contact you. I have spoken to them to set up the policy but apart from that i haven't had any problems.”

Helpful Report

(Car Insurance) - Posted 8 years ago

Hi Gavin, thanks for taking the time to leave feedback and I am glad to hear you have had a positive experience with Sure Thing so far. We value all feedback and are always here to discuss any concerns you may have in the future. Safe Driving! Thanks, Jonathan.

Posted 8 years ago

“My car insurance was due to end Jan 2016. I sent them Email requesting my insurance not to be automatically renewed but was still renewed with much higher amount.phoned up to cancel was told had to pay £57:37 which will be taken next 7 days .But after 3 months I receive a letter from depth collector demanding £71:71?. I don't understand when I talked to them over the phone and agree to pay £57:37. Really poor customer service not a happy customer.I need this sorted out please .”

Helpful Report

Posted 8 years ago

“the staff were very helpful and considerate I think that I was well looked after and very pleased with the service that I got”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Been driving for 8 years never had a accident then one day was driving home and someone pulled out and hit me side on my car got written off damaged my thumb there insurance admitted it was there fault and I have lost 5years of my NCB because of this!! I phoned them asked them what the hell is going on they said because they haven't got there money back from the 3rd party insurance that I have lost them until they get there money back this is coming up on a year now since then I am due for renewal and they want just under 4 thousand for renewal!! avoid them at all costs had to pay my excess out of my pocket until my lawyers got it back from the 3rd party please avoid them you honestly contact centre are a joke!!”

Helpful Report

Posted 8 years ago

“I changed the registration number on my car and they charged me £30 "admin fee" I sold the car a few weeks later and was charged £97 cancellation fees. I'd already paid £90 in premiums for the three months I'd been insured to date. So in total I paid £187 for three months insurance. The annual premium was only £214 in the first place! My husband is insured with The AA and they didn't charge anything for him to change his registration number on his policy. Sure Thing are cheap for a reason I would avoid them”

Helpful Report

Posted 8 years ago

“I was quoted in excess of £3,500 p.a.for a comprehensive policy. I obtained similar cover for under £1,200.p.a. Who would give such a company a second chance? Michael”

Helpful Report

Posted 8 years ago

Hi Michael, I'm sorry to see our renewal price this year isn't as competitive as it was when you first joined 12 months ago. We will certainly take your feedback on board regarding the saving you have made and appreciate that price is a huge factor when shopping around for car insurance. I do hope you keep us in mind when looking for insurance in the future as prices can change year to year. Thanks, Jonathan.

Posted 8 years ago

“We currently have a claim we are trying to resolve. However the customer services team we have been dealing with have been almost completely uncaring. We as customers have had to contact the police and get such things as the vehicle reg for the car that hit ours as we were not present when it happened. We have also been offered no hire car or courtesy car as technically the car is deemed drivable??? However due to the damage it is not safe to leave un-attended so we can't drive it and leave it anywhere... one thing after another with this lot. We have bought a car in the meantime due to our location (we are out in the country) and have been told we cannot insure that as we have a claim. All we get is comments like 'you are stuck' etc. The worst customer service I have EVER experienced TERRIBLE!!!! I will never use these again, I will ensure my friends stay clear too.”

Helpful Report

Posted 8 years ago

Hi Allan, I am really sorry to read that you have not had a good experience with us. I would like the opportunity to look into this matter and see what we can do for you. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 8 years ago

“Absolutely outraged with this company to say the least !!! Took out an 11 month policy with a premium (slightly higher than before I passed my test) they added a £30 administration fee. Then mucked the payments up twice now which resulted in an extra £40 in default charges . Now the premium is to rise by 19.9%! Taking my total monthly payments to more than twice what I would pay with a different company !!! . Was spoke to very rudely and with utter ignorance by a member of staff from the call centre. I have never had this much trouble with an insurance. Would give no stars if I could. avoid at all cost I would rather have no insurance than use this company again .”

Helpful Report

Posted 8 years ago

“Easy to understand, no problems.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Hard to give a realistic review, as I've not had to make a claim (luckily). From my dealings with Sure Thing, which have been limited to the purchase of the policy, everything has been very easy and quick, so my experience this far has been very good.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“good”

Helpful Report

(Car Insurance) - Posted 8 years ago

“42 pound to change my address ,ok i am looking for a cheaper insurance provider now”

Helpful Report

(Car Insurance) - Posted 8 years ago

“It would seem. Ive also been shafted. And these cunts are getting away with it. And dont bother with the usual reply. It seems automated. AVOID”

Helpful Report

Posted 8 years ago

“I cancelled my auto-renewal before it was due as I had found another policy several hundred pounds cheaper than SureThing! Last year I needed help to pay for my insurance so a friend put the amount on his card so I could pay him back later. Found out this morning that SureThing had already charged his card again this year for the renewal amount. I had a letter from them saying the policy was being cancelled but they were refunding £8.08 less than what they had charged. So someone completely unconnected to my policy has now had money stolen by SureThing for an insurance policy that was not only never taken out but wasn't even in his name! SureThing are thieves.”

Helpful Report

Posted 8 years ago

“POSITIVE FEEDBACK ALERT!!! So, I was able to type Sure Thing into my email, find an email link specifically sent to for changing details, log in and opt to change vehicle details, put in the reg, clicked a couple of buttons and hey-presto my certificate of insurance was printed out! (I even got a slight refund - perhaps I wouldn't have been so happy if I hadn't!) The only comment I would make is that considering the process was completely automated the £35 admin fee was damn steep! But on the whole, great stuff!”

Helpful Report

Posted 8 years ago

“Avoid, paid car insurance in December £402. Canceled policy in February all I got back was £193.....AVOID this outfit”

Helpful Report

Posted 8 years ago

“Just cancelled my policy after 25 days cover. I paid £137 for 12 months and will get back only 50^. RIP OFF. I WILL NEVER USE THEM AGAIN AND ADIVSE PEOPLE TO AVOID LIKE THE PLAGUE. I am writing to the FCA as well. Mike O'hara”

Helpful Report

Posted 8 years ago

“These people are a JOKE. Avoid at all cost Despite paying fully comp. insurance 4 months ago, they still haven't updated my car details on MID. This means, as far as the law is concerned, our car is not insured. They said they will update it straight away (this was a month ago when I received a warning from the DVLA). Now I have a fine from the DVLA. Sure thing tell me to put the 'latest copy of my insurance certificate in the post to the DVLA' !! Don't Sure Thing know anything about updating the MID? sending an insurance cert in the post to the DVLA won't solve anything. Only the insurance company can update the MID. What happens if I have an accident? And guess who pays the DVLA fine for my car not being on the MID? Yes, I do. Just stay away from Sure Thing, they are absolutely useless”

Helpful Report

Posted 8 years ago

“AvOID - Will never ever use again - total rip off. Paid in full for my insurance £126.45 tried to cancel today after one month's insurance , asked what the cancellation fee will be ........ £60.00 for them and then a further £50.00 for someone else ??? the money i would get back is towards a new policy will be £1.08 - tell me what i am supposed to put that towards? Staying with them they would kindly waiver the cost of £60.00 and then increase my insurance to £198.00 - making that a grand total of £324.00 per a year's insurance. Double what i pay anywhere else! Please read this review and DO NOT BUY ANYTHING FROM THEM - my lesson has been learnt. Now getting in touch with the FCA to see where i stand.”

Helpful Report

Posted 8 years ago

Hi Debbie, I am really sorry to read that you have not had a good experience with us. All of our charges are disclosed online at the point of sale under the terms & conditions section. I would like the opportunity to look into this matter and see what we can do for you. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 8 years ago

“Avoid what a bunch of jokers not worth the effort a lucky break when it collapsed though called direct line and found first class service and fully comp for less than the price of third party with this bunch as for premium credit What a load of assholes”

Helpful Report

Posted 8 years ago

Hi Richard, I am really sorry to read that you have not had a good experience with us. I would like the opportunity to look into this matter and see what we can do for you. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 8 years ago

Sure Thing is rated 3.5 based on 553 reviews