Swiftcover.com Reviews

Name: Swiftcover.com
Rating: 3.03

3.0 Rating 192 Reviews

52 %

of reviewers recommend Swiftcover.com

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3.0

Based on 192 reviews

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Avg Email Response Time	9 minutes

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Swiftcover.com 1 star review on 6th March 2025

Kelly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 80 year old mother in law had a buildings and contents policy with Swift for several years. In February she went into a care home suffering from severe dementia. Swift would not cover her unoccupied policy for buildings only insurance so we took out a policy elsewhere whilst her bungalow was for sale. Rather than cancel the policy with a short time to run we wrote and told them she would not be renewing (and why) and cancelled the direct debit once the final premium for that year had been paid. Unfortunately they would only speak to the policy holder before they would cancel the policy, even at renewal and although they wouldn't insure an empty property anyway. They are now pursuing her for money to renew the policy and threatening her with court action. Mercifully she is completely oblivious to all this. What ever happened to common sense! Employees of Swift seem to of had theirs removed on their first day.”

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Posted 8 years ago

“Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and this was a very protracted experience, the main problem being you’re not allocated a claims handler, so each communication is always from a different person who doesn’t know (or hasn’t bothered to read) the past history. It was settled in the end but not before my partner opted to take it to court. My own hiked premium this year encouraged me to look at the market. My Swiftcover (part of the AXA group) policy did not include Personal Accident, Legal Assistance, Courtesy Car, etc. but I found alternative cover which included all these for a much lower premium. My main issue occurred when I wanted to cancel at the renewal date (they do automatic renewals). Despite it being an online policy they don’t allow you to cancel online so you have the hassle of calling to discuss. I cancelled the policy and received a confirmation e-mail and took out the new policy elsewhere. At the renewal date I received a text from Swiftcover saying “Good news! You’re Swiftcovered again! Thank you for choosing us again”. I was straight on the case and they had indeed charged the whole premium to my credit card. I see this as pure theft and they refuse to make immediate repayment saying we have a 7-day refund policy!! Again, every communication is from a different person. AVOID AT ALL COSTS or you’ll regret it in the end.”

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Posted 8 years ago

“had a car accident last year had to deal with it my self the accident was not mu fault as the other driver's insurance payed out but still my insurance went up do to the accident now change to another company and got it £200 cheaper with the accident”

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Posted 8 years ago

“I had a policy with Swift Cover, for home insurance (I paid upfront for the year). When it recently expired, I went with a different company. A few weeks ago, Swift sent me a letter saying I owe them money! The tone was quite aggressive. I rang, they reckoned they had e-mailed and written (I hadn't received anything), telling me when my policy was due to expire. I told them I'm not interested, I've got cover. I've had a letter today, saying they want £31 and that if I don't pay, the amount increases, and that letters they send will be charged for too! I told themI'm not paying, can't pay, won't pay. They say that they automatically renew the annual policy. Cheeky gits. They can whistle for it”

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Posted 8 years ago

“I took out home contents insurance for my flat but when i cancelled my plan and moved i was sent threatening letters stating I owed money. I since found out that my letters were sent to my old address (useful!) Eventhough they had my email. The fact i paid my direct debit and was charged an extra £21 for absolutely nothing means i'll never be using this company again. I was given a very short deadline of 4 days to pay the extra money that they wanted to take from me.”

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Posted 8 years ago

“Wonderful Company ,Wonderful People.”

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(Home Insurance) - Posted 8 years ago

“They were so helpful setting up the insurance!! Quick and easy!! Can't fault them!!”

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(Car Insurance) - Posted 8 years ago

“I recently had a terrible experience with my VW Toureg engine being completely ruined by a flood, but I have to say that Swiftcover were excellent in every way. Kind and helpful advisors. Fast payment, good replacement car, and a painless experience all round. Thank you Swiftcover”

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Posted 8 years ago

“Had a crash 2 years ago , the lady drove into me and took out my wing. She's saying I drove into her now after putting a 50/50 claim on the table and swift cover strongly advising me to take it otherwise I could be found liable - so begrudgingly I said yes thought everything was going through only to eventually find out she had withdrawn the 50/50 a year into it . Swift cover didn't inform me and today to my home address I have received a court bill for 4K to be paid ?! Still nothing from swift cover Doesn't even feel when I go to court I will have any back up from them In short unreliable, un contactable the worst insurance company I have ever come across”

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Posted 8 years ago

“Been with them for 2 years now. Completely hassle free. Helped with my query and change to policy. Nothing was to difficult. Really friendly staff. As long as the premium doesn't go up to much would always choose to stay with swift cover.”

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(Car Insurance) - Posted 8 years ago

“recomended good price polisy”

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(Car Insurance) - Posted 8 years ago

“It was easy to buy online”

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