“5 calls and 2hrs on hold, just to try and speak to someone from Zenith. Not their claims handing firm. Not their windscreen replacement firm, but Zenith.
Each time repeating my simple request - an authorisation request for a manufacturer brand windscreen so my car warranty remains valid - and each time being transferred to someone who couldn't help me or (eventually) someone who could but had all the wrong details.
They were the cheapest quote, by a small bit. That wasn't worth the hassle caused for a simple glass replacement.
Never ever again.”
“Pleasant people offering a dire service. Made a glass claim (cracked windscreen) and needed authorisation for a specific part to be fitted. Calls to the numbers on my policy were directed to various windscreen and claims handling companies, but it was nearly impossible to speak to Zenith themselves.
5 calls and 2hrs later repeating myself over and over it's finally resolved but I'll never use them again.”
“With this policy some one drove into me and my car was a cat c damaged I was paid out quickly and a fair value I also brought another car and switched my policy by phone at the car yard which was very simple. Over all very happy with the service.”
“Terrible company took money from my account without permission.
I admit I had put the wrong date down on a previous accident . However I sent a letter explaining this and gave them the correct date of previous claim .
They still increased the premium and took extra money from my account . On the phone the guy said its your fault we still might not reduce it even with a letter from previous insurance company . Total rip off terrible service , as has been mentioned by other customers you get what you pay for , please do yourself a favour and avoid this company !!”
“poor service complaints fall on deaf ears canceling polices without telling you debiting creditcard without asking will definetley not recommend or use again”
“DO NOT USE ZENITH INSURANCE! - DO NOT USE ZENITH INSURANCE! EVER EVER EVER
This company is the perfect advert for you get what you pay for. A 3rd party reversed into my car at an Asda car park back in September 2015. 3rd party admitted full liabilty and their insurer paid for all repairs. Have just found out Zenith my own insurer had me down as "At fault" upto until today even though they were informed the 3rd party admitted liabilty and had paid my repairs. Then at the beginning of Febuary a foriegn driver in a foreign lorry hit my Mum who was driving my Car at the time . The insurance details the driver gave appear to be invalid and we are having a nightmare tracking his insurance down. I informed Zenith of the accident as obliged but have made no claim and no claim has been made against my insurance. Zenith have decided to put me "at fault" for 6 months and frozen my NCD. How can i be "at fault" when no claim has been made. Their own underwriters have said ot shouldnt be recorded as "at fault" as its not resolved. They tell you to speak to the brokers to have it changed but when you speak to the brokers they tell you only the underwriters can change it. You get passed from pillar to post when you try sort the mess out and all their internal teams seem not to communicate with each other. I went with Zenith because they were the cheapest and its bit me in the back side. Do not go with Zenith Ever. Look at all the alternatives. You get what you pay for.”
“Awful, they are cheap for a reason, had a non fault accident 3rd party admitted liability, have been told they can not offer me a renewal of my policy, (penalized for being hit) van was returned in poor condition, they don't want to know.
Zenith are great if you don't need them, Avoid !!!! you have been warned”
“An accident in May 2015, the third party failed to stop but we did have an independent witness who managed to get a registration which was given to ZENITH. We made a claim, paying our excess but unfortunately our car was 'written off'. We were given a poultry amount for our 4.5 year old car. Due to the fact it was a hit and run incident, the claim was logged as 'our fault'. So we pursued Zenith to establish whether the third party were involved. The third party failed to respond to any correspondence and after 8 months, it was decided that third party were not to blame for the accident. A good mechanic and a car body specialist definitely did an excellent job. Unfortunately ZENITH were the underwriters for us and the third party, we are the losers! We did suffer from neck and back problems but they don't care. The moral of the story is don't stop when you have an accident if your underwriter is ZENITH because they will never catch you!!!”
“I am very pleased with my insurance provider it was easy to take the policy out and the customer care I received was excellent I would definitely recommend zenith insurance”
“Absolutely terrible customer service. Took my deposit and first months premium, received all the documents requested, then cancelled my policy WITHOUT informing me! When I rang up to add an additional driver to my policy I was then informed that they had cancelled it 3 days ago!! I'm just lucky I wasn't stopped by the police in that time. Refused to refund any money and GET THIS, used my deposit and premium that I had already paid as a cancellation fee!!! What an absolute joke! I was told that they haven't got the manpower to contact every customer to tell them that their policy is due to be cancelled! You only know when you've been stopped by the police and banned from driving! Disgrace.”
“Stay well clear of zenith they are the worst company Iv ever come across , they just pass the book all the time, they keep you on hold and no one seems to know anything shocking service!”
