“Absolute rubbish takes money out your bank when they feel like it ! The customer service are more intrested in arguing with you then helping avoid with all cost disgrace !”
“Scooter stolen sym 300, just kept flopping off I phoned them about 5 times still no answer into payment for theft, just kept asking about what was lost in bike seat?
Sent key log book to them registered mail... they said never received them? Terrible customer service stay clear of them..”
“They never explain their policy correctly to you keep you hanging on the phone ,don't call you back ,there motor insurance schedule is not clear they are a JOKE, been driving 30 years worst company I have ever dealt with , if I ran my business like this I would be out of work.
STAY WELL CLEAR!!!!!!!!!!!!!”
“I cannot describe how disgusted I am with the service provided. Surely as an insurance company you should contact me with updates on a vehicle in your hands not the other way round?! Not one person of your 'team' has been helpful, let alone put my mind at ease till this date. I will never be using this company again I do NOT recommend anyone else too either. Absolutely outraged.”
“My car was hit from behind when I was stationery and the third party driver excepted the blame straight away and handed me all the required details, I called my insurance straightaway and was informed I would have hire car and my car would be sent to the garage for repair, I'm still waiting as they have said they sent the wrong details away then they said the third party had not reported the accident. I asked if they need to access my car to make sure it's safe to drive or give me a hire car but No they are not interested . Was told it may take two weeks for the insurance companies to agree and communicate ,”
“Filled out all info correctly on comparison site, took me to Zenith, all completed except for No Claims. Submitted No claims, got a call saying they needed a certified translation as it was in Italian, did so at cost of £50 for 150 words. Submitted this, got a call to say they don't accept foreign No Claims and don't insure anyone who has zero No Claims so i cancelled policy, they still charged me for the 3 weeks it was 'insured' (which was the time it took for them to request translation then reject it). Terrible to deal with.”
“Zenith kept me on the phone for half an hour and after cutting me off another one and a half hours before they reputably solved a problem that should've taken 2 minutes. Despite what they said about non-premium call number BT charged me £15.97 for the call. Don't insurance with this broker they are beyond appalling.”
“I feel like no one speaks to each other who works there.. they have messed me around so much. trying to take money out of my account for a claim that somehow got added that's not meant to be on there.. anyway, sorted that out supposedly by getting the documents from my old insurer and sending them to the email I was told to send them too, so ive followed all the steps they've told me to do, however.. I rang up again to see if this had been sorted, IT HASN'T BEEN DEALT WITH.”
“Got this insurance via a comparison site. The company called itself performance direct, they in turn use a broker called grove and dean. I wish I had done some research before parting with my cash as when I cancelled the policy which cost £260. All they would return is £7 what a rip off these companies are”
“Extremely unhelpful staff. Tried to add a driver on with full licence of 25 years and no driving convictions who was added very easy to my sister's insurance with out any problems.. can't wait unit my policy is up to leave zenith. Definitely would not recommend this company”
“This is the worst Car insurance i have ever come across- they will not cover if your car is broken into and the factory fitted navigation unit is stolen! absolute clowns!! DO NOT USE!!! no matter how cheap these rats are!”
“Awful company, rip off policies, unfair treatment of customers and add claims which were never made whilst taking your no claims. They may offer you a cheap quote initially but its down hill from there. Avoid at all costs!”
“Worst insurance company ever, trying to charge me for there own mistake, charging me less than what the policy should have been but my policy documents said the price I was paying and there systems mucked up and they are trying to charge me for it, I recommend no one ever goes with them”
“I had 3 years no claims from 2 previous insurance companies which are well-known hastings and admiral. Zenith would not accept them because they were not on a same piece of paper from previous insurance which showed all three, even though i had proof. I even called my previous insurance and they said because I am not with them they can not add the no claims which is understandable but my current insurer (Zenith) should do it for me. Really bad customer service and so rude.”
“Do not insure with Zenith!! So I had to up my mileage on my insurance due to job changes which put my current insurance up to £136 per month. I got quotes on compare the market and Zenith quoted £88, I cancelled my current insurance and took a new one out with them. I had a letter requesting me to send a picture of mine and my Dads driving license so I called to check this is correct and sent the pictures via email. Friday 24.02.2017 I had a letter dated 17.02.2017 saying my insurance was being cancelled at 23:59 on 27.02.2017! I called them today 25.02.2017 to be told they didn't receive my email and they can't stop my insurance being cancelled.
I googled issuers with Zenith and there's so many complaints about them & they're actually 1 star out of 5-10 on numerous sites.
Cancellation of an insurance policy from the provider goes against you when you take out another policy but thankfully the lady in Admiral spoke to her manager and he said not to put it against me. Their words 'Zenith are known for this, especially with under 25's or 'risky' drivers!' Says it all!
Don't bother getting insurance with them. Pay that little bit more for a decent, trustworthy company!! This has now cost me £178 in cancellation fees and the fact Zenith refuse to refund me my deposit!”
“Awful! Stay away. I've always taken cheapest options. Now I've learnt a lesson. Change of address. Simple, right? It's simple but Zenith will charge you 110 pounds for it! Say whhaaaaaaat?! Yes these..... arrgh greedy bois charge 80 fee+30administration fee (110 total).”
“My van got stopped when driving to work then it had a fire on 23rd December and I have still not got anything I'm the one who's got keep ringing and all I get is still investigation what a load of bullying in February still nothing”
“I received a call from Admiral Van Insurance today to confirm my auto-renewal (who have insure(d) me through Zenith for the last year). I have recently changed address and took the opportunity to tell them about it. After updating my address from South Wales to Hove (HOVE! - hardly a hot bed of criminal activity) I was informed that Zenith had voided my insurance, because... well I'm not really sure why, and that I was now being charged £65 cancellation fee. What the hell? I change address and my insurance is cancelled, and then I'm charged for it? I'm just flabbergasted, what a ridiculous way to operate.”
