Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,784 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found Rob to be friendly, helpful and technically capable. He fixed our initial problem quickly and also found other things on our laptop that needed tweaking. We were very appreciative of his advice and service.”

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Posted 2 months ago

Hi Gerard! Thank you for your kind review! We're happy to hear that our technician Rob provided friendly, helpful, and skilled service. It’s great that he not only resolved the initial issue but also went the extra mile to fine-tune other aspects of your laptop. We’re so glad you appreciated his advice. Thanks again!

Posted 2 months ago

“I was very happy with the visit this morning from LeeR who was able to pinpoint the problem with my laptop and fix it as well as having a good look at all the systems. Lee was also able to answer the few queries I had. I appreciated him being able to take away my 2 old laptops too for recycling etc. A very pleasant young man who is a credit to your company.”

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Posted 2 months ago

Hi Sue! Thank you for your 5-star review! We’re so glad our technician Lee was able to pinpoint and fix the issue with your laptop, answer your questions, and even help with recycling your old devices. It’s great to hear he made such a positive impression—he really is a credit to our team. If you need any further assistance, don’t hesitate to reach out! Thanks again.

Posted 2 months ago

“A friendly,considerate, and effective service carried out expeditiously and fully explained,”

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Posted 2 months ago

Hi Anne! Thank you for your kind review! We're so glad to hear you found our service friendly, considerate, and effective. It’s important to us that everything is explained clearly, so we’re happy to know that stood out to you. Thanks again!

Posted 2 months ago

“Fantastic service today...went beyond what was expected to deliver efficient and timely results. Very professional and working with the customers needs to give best results for money.”

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Posted 2 months ago

Hi Claire! Thank you for your 5-star review! We're so pleased to hear that our team went above and beyond to deliver efficient and professional service tailored to your needs. Ensuring the best results for value is always our goal. If you ever need assistance again, we’re here to help! Thanks again.

Posted 2 months ago

“I had trouble with my computer not booting up, just going to a blank screen. On had AlexJ a Tech from Geeks on Wheels come and have a look on Saturday. As soon as I turned on my computer, she could tell that a windows download had not downloaded properly. She managed to fix the proplem and gave my computer a quick health check. She made sure that my computer would start up straight away before she left. AlexJ aso kept my file job opened and she followed up with a call on Thursday to make sure that my computer was still going well and that i had no more problems, I feel this is such a good customer service and made me feel valued as a Geeks on Wheels member. Geeks on Wheels i rate as A+++ service and i highly recommend them to other people and would definitiely use again.”

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Posted 2 months ago

Hi Diane! Thank you so much for your kind and detailed 5-star review! We're happy to hear that our technician Alex was able to quickly diagnose and fix the issue with your computer, as well as provide that extra follow-up to ensure everything was running smoothly. It’s great to know you felt valued as a customer—that’s exactly what we aim for! Thanks for your recommendation, we appreciate it a lot! If you ever need help again, we're just a call away!

Posted 2 months ago

“BrandonH is a lovely person and explained everything very clearly and precisely. He is a great ambassador for Geeks on Wheels.”

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Posted 2 months ago

Hi Carolyn! Thank you for your lovely feedback! We're happy to hear our technician Brandon provided clear and precise explanations and left such a positive impression. We'll make sure to pass along your kind words. Thanks again!

Posted 2 months ago

“What a lovely young guy Rob was that set up the camera for me. He went through everything with me.i would highly recommended Geeks On Wheels. Especially young Rob.”

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Posted 2 months ago

Hi Jocelyn! Thank you for your 5-star review! We're so happy to hear that Rob provided such a great experience setting up your camera and walking you through everything. We’ll be sure to pass along your kind words to him. Thanks for recommending us, and if you ever need help again, we're just a call away!

Posted 2 months ago

“James was very friendly and efficient. After solving the problem that he initially came to fix he helpfully suggested other things he could do in the time remaing.”

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Posted 2 months ago

Hi Christine! Thank you for your kind review! We're so glad to hear James was friendly, efficient, and went the extra mile by making the most of the time available. If you need any further assistance, don’t hesitate to reach out! Thanks again!

Posted 2 months ago

“Were able to respond quickly and were very helpful. Aaron solved the problem and looked at other potential issues.”

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Posted 2 months ago

Hello! Thanks so much for your review! We're glad we could respond quickly and help out. It's great to hear Aaron not only solved the issue but also took the time to check for other potential problems. Thanks again!

Posted 2 months ago

“All in one monitor problem. Tom C on time and very knowlegeable. Not the best outcome for me, as it couldn't be fixed, but he got to the root of the problem. I would wholeheartedly recommend Geeks on Wheels and Tom C.”

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Posted 2 months ago

Hi John! Thank you for your 5-star review! While we’re sorry we couldn’t fix the issue on the spot, we’re glad Tom was able to pinpoint the root cause. We truly appreciate your recommendation and are always here to assist with any future tech needs! Thanks again.

Posted 2 months ago

“I wouldnt go past Geeks. They are wonderful, made up my laptop, explain things so an old person understands and a bonus is they call to the house.”

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Posted 3 months ago

Hi Elizabeth! Thank you for the lovely 5-star review! We're so glad we could make things easy to understand and that our "we come to you" service was a bonus for you. We truly appreciate your kind words! Thanks again.

Posted 2 months ago

“Our tech Jacob was excellent on his first visit and his follow up was much appreciated.”

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Posted 3 months ago

Hi Tony! Thank you for the feedback! We're glad our technician Jacob made a great impression on his first visit and that the follow-up was helpful. We truly appreciate your kind words, thanks again!

Posted 2 months ago

“Geeks on Wheels provided a great service. They responded very quickly to our initial inquiry and the technician Angus did a great job assessing our Wi-Fi, recommending solutions, and installing a new Deco router system. He also gave our PCs and our TV health checks. As well as improving our connectivity Angus was also great communicating and explaining for non-technical people. We are very satisfied with the experience. Many thanks!”

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Posted 3 months ago

Hi Nick! Thank you for the fantastic 5-star review! We're happy to hear Angus provided such great service, from assessing your Wi-Fi to improving your connectivity and explaining things clearly. We're so glad you're satisfied with the experience—thanks for choosing Geeks on Wheels!

Posted 2 months ago

“I have already pointed out that the brand new Computer your engineer installed last week is not functioning satisfactorily. I have large concerning messages from McAfee all down the rhs of the screen telling me to delete viruses. Your engineer assured me that some threat protection is included in your package with the new computer. For information, I had these same messages on my old computer so I pain $104 within the last month to Norten but the messages still continued. The problem is probably because they had me listed as being with BTInternet and not gmail who I have been with for the last year. Please sort out this problem as you are well regarded around here and I would like to give you a better score!”

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Posted 3 months ago

“Very happy with service provided by Aman from Geeks on Wheels today. Professional, friendly and very efficient.”

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Posted 3 months ago

Hi Abbie! Thank you for your feedback! We're so pleased to hear our technician Amandeep provided professional, friendly, and efficient service. We'll be sure to pass on your kind words! Thanks again.

Posted 2 months ago

“Paikea was extemely friendly and hepful. Sorted eveything in a short time, then asked if there any other Tech things he could check.I would highly recommend Geeks On Wheels.”

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Posted 3 months ago

Hi Raewyn! Thank you for the great feedback and 5-star review! We’re glad Paikea could help and go the extra mile. Your recommendation means a lot, thanks again!

Posted 2 months ago

“Prompt & helpful with advice. Thorough in ensuring their remedy worked.”

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Posted 3 months ago

Hi Kenneth! Thank you for the feedback! We're glad you found our advice helpful and appreciated our thoroughness. Thanks again!

Posted 2 months ago

“This is a great team, from the very first contact by phone for help. Prompt attention, no problem is too small, and everything is explained clearly. 10 out of 10!!”

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Posted 3 months ago

Hello! Thank you so much for your kind words! We're glad to hear you had a great experience with our team. It’s always our goal to provide clear explanations and prompt, friendly service—no matter the size of the problem. Thanks for the whopping 10/10 rating!

Posted 2 months ago

“Angus was very knowledgeable, efficient, professional and forward thinking. Amazing service”

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Posted 3 months ago

Hi Lisa! Thank you for your awesome feedback! We're glad to hear that Angus provided knowledgeable, efficient, and forward-thinking service. We’ll be sure to pass along your kind words! Thanks again.

Posted 3 months ago

“Geeks are generally excellent. However the last technician who visited us did "too good a job" by making thei computer like " new". A lot of things which were there have disappeard. e.g. my wife and I had separate emails, but now there is only one. She used Facebook a lot, e.g. she had a Stud Page - this is no longer there. Can these missing things be found and reinstated? Please get back to me about this.[URGENT].”

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Posted 3 months ago

Geeks on Wheels is rated 4.8 based on 6,784 reviews