Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jared came when said he would - did what I needed -”

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Posted 1 year ago

Hi Roger! We are thrilled to hear Jared was able to get what you needed to be done, and arrived on time! Thank you for the review!

Posted 1 year ago

“DonavanH didn't check my fb profile. I feel that's important”

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Posted 1 year ago

Hi Diana! We are sorry to hear that Donavan didn't check your FaceBook profile, whilst it's not in our usual checks to check over a FaceBook profile, we certainly can get him back out to check it if you would like! If you would like that, please give us a call on 0800 424 335.

Posted 1 year ago

“I would have put 5 but had to wait all day. Once the guy arrived then yes very efficient. He knew exactly what he was doing, to fix the problem. I answered on Time as I was informed finally that the technician would be there in 20 min…and was. Can’t understand the question re delivery?!”

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Posted 1 year ago

Hi Lawrence! Thank you for the review, we will certainly strive to hit that 5-star next time! We are glad to hear that once your technician arrived you found him to be knowledge and efficient in fixing the problem! Thank you for the review!

Posted 1 year ago

“HarryO was great , however the problem with the cameras losing wi fi connection periodically still continued.”

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Posted 1 year ago

Hi Ross! We're glad to hear that HarryO was a great technician for you! With your cameras, if you want us to have another crack at them and see if there is anything further we can do then please give us a call on 0800 424 335 and we can book in a tech to have a second look! Thank you for the review.

Posted 1 year ago

“Anothony completed a virus check on my laptop, saying that it was healthy. He highlighted that the broadband speed was slow and that I should have broadband fibre put in to speed up broadband speed. Unfortunately, he was unable to resolve that I am unable to receive emails and weather updates on my Samsung tablet due to lack of location infomation.”

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Posted 1 year ago

Hi Garth! Thank you for sharing your experiences during our recent visit! We always aim to try and fix every issue, and we're sorry to hear we weren't able to get everything sorted! If you want us to try to get the emails and weather updates going please give us a call on 0800424335. But we are happy to hear that Anthony was able to get the virus check done and gave you recommendations on your broadband! Thank you again for the review!

Posted 1 year ago

“Turned up on time and completed the job as required. Would have given 5 stars but there was confusion about the quoted price. Suggested the technician feedback this to the booking clerk in their call centre.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with us! We're happy to hear that we got the job sorted and turned up at the time requested! We're sorry we weren't able to hit that 5-star rating through the confusion about price and we will be sure to talk to the call centre to make sure next time it's a 5-star!

Posted 1 year ago

“After initial complications with sync issues, Geeks did come and remedy the problem they did not charge for this which was very much appreciated.”

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Posted 1 year ago

Thanks so much for your feedback. We really appreciate you taking the time to let us know about your experience. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further

Posted 1 year ago

“James M was excellent. Courteous, not at all condescending to this non techie, and patiently went through everything. When I had to change yesterday's appointment to today at short notice, the staff member I dealt with was cheerful and helpful. Good team effort all round.”

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Posted 1 year ago

Thank you for your 4 star rating, Leanne! We're so glad to hear that James was excellent in your experience and that our staff members have been helpful in adjusting your appointment. It really is a team effort and we all appreciate your kind words.

Posted 1 year ago

“James calmly dealt with my requests in an effective manner.”

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Posted 1 year ago

Thank you, Caroline, for the 4 star rating of Geeks on Wheels. I'm glad to hear that James was able to deal with your requests. We really appreciate your positive feedback.

Posted 1 year ago

“I thought the technican. took an little more time.but he went through everything.”

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Posted 1 year ago

Hi Kevin! Thank you for the review, we're sorry to hear that you felt like it took a little longer than wanted, but we're pleased to hear that he got through everything in that time!

Posted 1 year ago

“Sashika was so polite and friendly and knowledgeable. He did his absolute best to sort our problem.”

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Posted 1 year ago

Hi Virginia! We are happy to hear that you found Sashika a great asset to you! We always want our techs to be doing everything possible to get the problem sorted, and it's great to hear that he gave it all! Thank you for the review

Posted 1 year ago

“Thank you for your help, the young lady doing our job was brilliant. Who was to kno One NZ voice over the Internet only works on their equipment? One NZ has only just supplied the new modem sending their Tec to help install it by way of apology for the hassle, just as well as they discovered a broken wire which would have caused ongoing problems, it was a fluke discovery. Reconnecting our monitor for the solar system was also problematic as it had to be reconfigured at the inverter by the instal Tec from their company. It seems our job has been a learning curve for everybody and not the simple little project I first thought. Please pass on our thanks to your Tec as she was most helpful, polite and did her utmost to help and that alone will have me recommend you to other people. Regards Ivan Maher”

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Posted 1 year ago

Hi Ivan! Thank you for this hearty review! We are happy to hear Maddy was a great asset for you in helping with One NZ! It can be a pain when something seems like it can be simple but then lots of extra steps get put in place to make it a bigger hurdle to tackle, but we're proud to hear that Maddy was able to help you and guide you through these hurdles! We appreciate your recommendations and if you ever need further tech support feel free to give us a call!

Posted 1 year ago

“James was good. Knows his stuff. Clear advice. Will let you guys know once I decide on the best outcome for my HP.”

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Posted 1 year ago

Hi Reg! We are so happy to hear that James was a great asset for you! We always want our techs to give our customers the best advice so you can make a wise and informed opinion and we will patiently wait for your decision! Thank you for the review Reg.

Posted 1 year ago

“Excellent. The issue had been bugging me for a while and had me pulling my hair out... The techy showed up and was not 100% sure how to solve the issue himself which had me worried that I was wasting my money! He contacted the right people who pointed him in the right direction to solve the problem at hand. He learnt on the job, and he didn't let it slow him down which is great! Top marks!”

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Posted 1 year ago

Hi Ben! It's always nice to get a long-lasting issue resolved, especially when it comes to tech! We pride ourselves in having a good network of technicians so that if one runs into an issue that they can't resolve, they can call on someone else who will know and in the process upskill that tech! We are thrilled to hear that this worked out well for you, and shows us our strategy works! Thank you for the review!

Posted 1 year ago

“Ross contacted me and clearly signaled his arrival time. He was very knowledgeable and explained very well what was needed to improve the performance of my laptop, iPhone, and iPad. He was also quick and efficient.”

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Posted 1 year ago

Hi William. Thank you for sharing your experience with us! We always want to make sure our techs are always doing well for us customers so your feedback is crucial to our success there! It's great to hear that Ross was able to get you sorted well, and we will be sure to give him the recognition he deserves! Thank you again!

Posted 1 year ago

“You came when you said you will. A new scanner driver was installed which I am not happy with. The last one was way easier. It scans alright to the computer but after that I'm lost. This doesn't need to be hard.”

Helpful Report

Posted 1 year ago

Hi Roger, thank you for the review. We are sorry to hear you are struggling with your scanner now, if you would like further help with your scanner we can book a follow-up for you to help see if we can improve it. If you would like that please call us on 0800 424 335.

Posted 1 year ago

“good tech , i have a lot to understand , trying, and reley on good advice from others like Ashvin . can be a slow process for me . I given u an 8 rating something to Strive too. ps there was no Delivery here . comp service issue only.”

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Posted 1 year ago

Hi Roger! Thank you for the review! We always want to make sure our techs are going through and explaining what is happening throughout the process so all our customers can understand their tech better, so we are happy to hear that Ashvin achieves this for you! Thank you again.

Posted 1 year ago

“Punctual efficient courteous but expensive”

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Posted 1 year ago

Hi John! Thank you for sharing your experience with us, we are glad to hear you found our service a good experience. We usually hear that people see value in our price from our fantastic service, so we apologize for your experience with the expensive pricing. Thank you for the review.

Posted 1 year ago

“I called in Geeks when my printer broke down. Your rep was unable to repair so I decided to order a new one through Geeks. Was told it would be delivered, installed and the old one taken away. It took some time to instal the new printer - a suitable cable was not included. Luckily we found one amongst all the cables in our 'collection'. I was unaware that this was a WIFI printer and hope it works if my internet goes down. When it was finished I was told that the printer could not be taken away - I would have to dispose of it myself. I was very upset about this as this was one of the reasons I ordered through Geeks. I'd also point out that your rep should check what connections and cables are needed before ordering a new device. The same thing happened previously when I ordered a new printer through you. Your staff are helpful but things such as I mentioned above are irritating. And because of the complications with cables etc it means that things take longer - hence a higher charge. At this stage the printer is working fine, but quite honestly I would have preferred one that was not WIFI as we have a slow internet connection here and, unfortunately, fairly frequent outages. The less than perfect recommendation level reflects these problems, but I would use them again as Geeks offer a service that no-one else does and is useful to someone like me who is not very tech-savvy. The staff I have met (on two occasions) have been pleasant and helpful. But I hope my comments will be taken on board.”

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Posted 1 year ago

“Excellent service solved the problem Would use Geeks again”

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Posted 1 year ago

Thank you so much for your positive review, Owen! It is gratifying to hear that our service was able to solve your problem and that you would use us again. We appreciate your 4 star rating of Geeks on Wheels - it means a lot to us.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews