Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,784 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time, efficient and helpful”

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Posted 4 years ago

Thank you Wendy!

Posted 4 years ago

“Very professional and friendly ...... on time.......thank you”

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Posted 4 years ago

Thank you for the feedback Lana! See you next time.

Posted 4 years ago

“Informative ... helpful ... good communication ... prompt service.”

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Posted 4 years ago

Thank you for the feedback Luanne, much appreciated!

Posted 4 years ago

“Sam S was excellent as always - prompt efficient understanding and subsequent execution of all necessary tasks onsite and in the lab. Helpful instructions to me. As a hotline customer for many years I can say the onsite visits from individual technicians has been excellent (except one instance where a less experienced person presented) but the process to get a technician to call back or help you remotely or make an appointment can be prolonged because of staff shortage? Hopefully now all my computer and internet issues have been solved once and for all so I won’t be needing any more extensive help but the occasional calls to the hotline I hope can be faster! Thank you to Sam and the team.”

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Posted 4 years ago

Thanks for the feedback, you're right, we have been low on staff in WLG just recently but we have 4 new recruits hitting the road here as we speak so shouldn't have anymore delays going forward!

Posted 4 years ago

“Well presented, on time, listened to my reason for need of a Geek Looked at problem and then explained how could fix it. Told me costs involved Very professional.”

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Posted 4 years ago

Thanks Catherine, much appreciated!

Posted 4 years ago

“The Trend Maximum Security system was installed but not active when the Harry left. I think I have installed it properly now onto the computer.”

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Posted 4 years ago

Hi Linda, we'll make sure Harry follows up straight away just to be safe

Posted 4 years ago

“Always good”

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Posted 4 years ago

Thanks Les!

Posted 4 years ago

“Very efficient. Dealt with the problem thoroughly and gave advice.”

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Posted 4 years ago

Thanks Lea, great to hear!

Posted 4 years ago

“Helpful staff generally solve our problems well”

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Posted 4 years ago

Thanks Jim!

Posted 4 years ago

“We had a really good experience with Geeks on Wheels. The technician that came to our house was patient and explained what he was doing in a way we could easily understand. While he couldn't fix the main issue we had due to a problem with our Apple ID he sorted out a number of other issues we were having and explained how we could prevent the issue we had with our Apple IDs happening again. 100% recommend them.”

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Posted 4 years ago

Thanks for the great feedback! Much appreciated

Posted 4 years ago

“Pretty Happy thanks”

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Posted 4 years ago

Thanks Lisa!

Posted 4 years ago

“Professional, courteous and skilled but wasn't able to resolve issue.”

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Posted 4 years ago

Thanks for the feedback Shelly, sorry to hear about that - we'll have someone follow up just in case.

Posted 4 years ago

“found Kevin of Geeks very helpful and patient of this oldie”

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Posted 4 years ago

Thanks Tanya, great to hear!

Posted 4 years ago

“good told me what i needed to help decisions”

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Posted 4 years ago

Thanks very much!

Posted 4 years ago

“Harry was friendly, helpful and patient. He was happy to show me how he had solved each problem and proactive in setting up easy to access icons.”

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Posted 4 years ago

Thanks Joan, we'll make it a 5 star experience next time!

Posted 4 years ago

“We ordered a new PC for the office on the 24th of December 2019, and did not hear back from the GOK team member. Upon contacting Andy H on the "chat with a technician", he confirmed the PC was never ordered due to the technician we were in contact with leaving the company. By the end of the chat, Andy had found the PC, arranged the courier and installation swiftly with no issues. Really disappointed in the original mishandle of the situation, but most impressed with Andy's professionalism and prompt reaction.”

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Posted 4 years ago

Hi there, thanks for your review - really important for us to hear these things and we're very sorry about your initial experience. Glad that Andy took over and got everything sorted out!

Posted 4 years ago

“Happy with the service provided by Manny.”

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Posted 4 years ago

Thanks very much!

Posted 4 years ago

“I got Armon around to do a system check but because it was taking along time my appointment finished and I was left with a system upgrading and trying to restart for over an hour but as I was going out I turned the computer off ( I know you are not suppose to but wanted it to stop and turned off ) On my return I started it up ,it took awhile so dont know if its updated or not . I emailed Armon but havnt heard back so will try the office early saturday”

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Posted 4 years ago

Hi Neville, we'll ensure Armon gets in touch straight away!

Posted 4 years ago

“A Professional organisation”

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Posted 4 years ago

Thanks Steve!

Posted 4 years ago

“Easy to communicate with. Knowledgeable. Addressed our problems and also identified paths to follow.”

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Posted 4 years ago

Thanks Peter! We'll be striving for 5 stars next time!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 6,784 reviews