Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,775 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK. Gold card cost is minmum $180 an hour but my issue took 35 minutes so got other check ups and internal check done as well. Brandon was great and look, its going to cost you to get the case to the shop and back, one week without a PC and no back pain for my older folk as the PC stays on site. Highly recommend option.”

Helpful Report

Posted 5 days ago

Hi Ross, thank you for the 4-star rating and honest review. We are glad you were able to get the most out of Brandon's one-hour visit, with your primary issue being resolved along with checkups. We're happy to be able to provide a useful and convenient service that makes annoying tech issues a little bit simpler to resolve. Thank you once again!

Posted 2 days ago

“very knolageble very polite good service”

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Posted 1 week ago

Hi Harry! We're chuffed to hear you found our service knowledgable, accommodating and overall good. We appreciate your feedback. Thanks again.

Posted 1 week ago

“Service was very competent (as far as I could judge) and friendly.”

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Posted 3 weeks ago

Hi Milton! Thanks for your review! We're glad to hear you found the service both skilled and friendly. Thanks again.

Posted 3 weeks ago

“Always helpful,good at explaining things to a grey haired techno phobe.”

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Posted 4 weeks ago

Hi Helen! Thank you for your review. We’re always happy to help and make tech a little less daunting! Thanks again.

Posted 3 weeks ago

“I experienced an issue with outlook classic email . The speed of receiving or sending emails was slow. Geeks put in much time trying to resolve. Although the issue remains I cannot fault Geeks as they tried many solutions and after discussion it was agreed that it was a microsoft issue.”

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Posted 4 weeks ago

“The response to the call out very prompt. Found Donavan very friendly & helpful.”

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Posted 1 month ago

Thank you for the 4-star rating and kind feedback of Donavan, we hope to help in the future if needed.

Posted 1 month ago

“Cannot remember the name of man who fixed it for me but he was very caring and kind in showing me what to do as I am in my eighties and it takes me longer to remember things Thanks a lot Meg Gordon”

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Posted 1 month ago

Hi Meg, thank you for the lovely review. It's lovely to hear that the technician was able to help with your tech troubles in a manner that worked for you. Thank you once again for the feedback and 4-star review.

Posted 1 month ago

“Service good. Problems with Extra Mail,Could get them to understand.”

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Posted 1 month ago

Hi David! Thanks for your feedback! We’re glad to hear our service was good. Feel free to reach out if you have anymore tech issues. We're here to help!

Posted 1 month ago

“efficient , polite , listened to my story, fixed the difficulties I was having and gave the computer a thorough check over and assured me all was functioning as it should.will be happy to use same service again.”

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Posted 2 months ago

Hello! Thank you for your kind words! We're glad we could sort out the difficulties you were having and give your computer a proper check-up. It’s great to hear you felt listened to and reassured. We’d be happy to help again anytime! Thanks again.

Posted 2 months ago

“Prompt & helpful with advice. Thorough in ensuring their remedy worked.”

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Posted 2 months ago

Hi Kenneth! Thank you for the feedback! We're glad you found our advice helpful and appreciated our thoroughness. Thanks again!

Posted 2 months ago

“Justin very good and very patient. However, MClient he set up didn't work and I had to speak to Videk today. Hope I'm not charged for that .... As an aside, any possibilty of increaing the print size on your invoices please.”

Helpful Report

Posted 3 months ago

Hi Keith! We are thrilled that Justin was patient and could give you a good experience! And don't worry—because you have your subscription to Geek Plus, any remote support calls like the one you did with Vivek are part of that subscription, so there is no further charge! We will check with the accounts team to see if increasing the invoice print size is possible and then resend it for you!

Posted 3 months ago

“Prompt ,efficient ,friendly service.”

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Posted 3 months ago

Thank you for the kind words and 4-star rating!

Posted 3 months ago

“Job well done. Only complaint - computer left in a slightly different state from usual, which I had to straighten out myself. Nothing wrong, just a bit different condition from my usual.”

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Posted 3 months ago

Hi Ron, thank you for your feedback! We’re glad you were happy with the service overall, and we appreciate you letting us know about the small changes. If there’s anything we can do to help make things feel more familiar next time, please don’t hesitate to reach out!

Posted 3 months ago

“(i FOUND bRANDON TO BE AN EFFICIET AND COMPETANNT. I WOULD GIVE HIM TOP MARKS EXCEPT I WISH HE HAD EXPLAINED MORE THOROUGHLY WHY HE NEEDED TO INSTALL THIS PROGRAMME.”

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Posted 4 months ago

Hi Judith! We are proud to hear that Brandon gave you a great experience! We will pass on your feedback so he knows how to explain thoroughly when setting up programs to give a better experience next time! Thank you for the review.

Posted 4 months ago

“Jacob was extremely patient and showed me how to achieve the results I wanted. He went over things several times and gave me time to think of the steps I needed to follow to get a successful outcome. Once he had shown me I was able to try to complete the task myself . This was extremely beneficial for me. I appreciated his professionalism and tolerance. P.O'Sullivan”

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Posted 4 months ago

Hello! Thank you for sharing your experience! We're happy to hear that Jacob provided such patient and thorough support, guiding you through each step and ensuring you were confident in achieving your desired results. Thanks again for your kind words!

Posted 4 months ago

“We have used Geeks over many years and found service good. We are not so happy this time. The arranged time was at the start of the working day but the technician did not arrive until 1.30. A big delay. The installion of the virus software Malwarebytes was a mistake even though the technican knew we had signed a 2 year virus protection with McAfee in November. This created disappointment that the technican was not thinkling about the customer. There were also unexpected add on's which were not discussed but just added. I still respect Geeks but I was annoyed when I got home from work. I can say Geeks did later make contact and have made arrangements to rectify the key issue and explain the add ons. I respect them for taking a proactive response.”

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Posted 4 months ago

“We are grateful to Geeks for fixing our very annoying internet connectivity problem. It did take 2 visits, the first technician not finding a solution to the complicated problem. The second technician is to be applauded for doing so. Seemingly one of the Wifi extenders had had it so it was replaced with a new one. By the end of the session the broken extender began to function again so did we really need to pay for a new one?? We don't really need 3 extenders around the house. It all became very expensive, but we have always have great service from Geeks and have valued their honesty, fairness and clarity in explaining problems. We trust that will continue.”

Helpful Report

Posted 4 months ago

Hello, thank you for your feedback! We're glad to hear your complex internet connectivity issues were resolved. Someone will be in touch soon to discuss your three extenders. We're pleased to know you appreciate our great service, honesty, fairness, and commitment to meeting your needs. Thanks again for your kind words!

Posted 4 months ago

“Ryan W. worked hard to eliminate corruption in files, and accomplished what I wanted with Word”

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Posted 4 months ago

Hi Caroline, thank you for your review! We're happy to hear your tech issues were accomplished and your files are no longer corrupted thanks to our awesome tech Ryan! We're just a call away should you need tech help in the future!

Posted 4 months ago

“After requesting an account I found that I had been charged a callout fee of 35 dollars.as there was no callout involved with the job I have not payed the callout fee. I rang the office about this around the 8th of November and was told that the technician would call me about it . I have had no call to date. The job was completed and am happy with the help that was given.”

Helpful Report

Posted 4 months ago

Hi Brian, Thanks for the feedback! We have updated your invoice and sent that through to you. Have a wonderful Christmas period! -Geeks On Wheels

Posted 4 months ago

“The problem that prompted a visit by Geeks on Wheels was quickly and efficiently resolved. There was also a general clean up with updates of various files. It was an efficient and courteous service.”

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Posted 4 months ago

Hi Dennis, thank you for the kind review and 4-star rating. We're stoked to hear that your initial tech problem was solved quickly and efficiently with time for some updates and a general clean up. Thanks again!

Posted 4 months ago

Geeks on Wheels is rated 4.8 based on 6,775 reviews