GEMPORIA Reviews

Name: GEMPORIA
Rating: 1.65

1.7 Rating 252 Reviews

13 %

of reviewers recommend GEMPORIA

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Metrics

1.7

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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GEMPORIA 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed by the quality of the products they sold. They magnify the items on the screen but when you get you need a magnifying glass to see the size of the stone or beads, don’t mention the material used. Its cheap and nasty. I don't know why the authorities are not taking any actions”

Helpful Report

Posted 3 years ago

“I returned two orders to them in the same package. they had the items 7 months before attempting to return my money. one order they returned to my credit card, the other they claim that the card is not on file- it is the same card as the first order that was received on the same day. They say that I have a credit in my account but now won' let me access my account! where is my money?”

Helpful Report

Posted 3 years ago

“I have purchased I ring two days ago on two today plus earrings Do Not get anything from this company they were very rude to me over the phone discussed with this comany ever I had to cancel my order in the end”

Helpful Report

Posted 3 years ago

“I received a ring today, the gold weight suggests this is cheap and poor quality. I compared this to my Mom's engagement ring which is better quality and true gold weight - also hall marked and over 40 years old. I hope the stones, which are a lot smaller than expected, don't fall out. Very disappointed.”

Helpful Report

Posted 4 years ago

“I have purchased a fair amount of jewellery from Gemporia over the past 16 years and they definitely have changed over time, not for the better either. I agree with other people who have reviewed Gemporia. All the hype the presenters give over the designs of Jewellery, quality of the stones etc. Dave Troth is really irritating with the same line to the gallery “what are you doing”regarding the final price of Jewellery items. The prices are hyped up before any drops which most people pick up on anyway. Gold has increased agree but the gold weights are very low in their jewellery pieces which makes them feel tacky and cheap. I sent a number of diamond rings back both Canadian and Argyle diamonds because of the very small diamonds (and I mean small) but also due to the weight of gold. If I’m paying for a 1.50 kt Canadian diamonds 18 kt gold ring I want to see the quality of gold that the stones are set in. My husband said it looked and felt like a ring out of a lucky bag. The prices have definitely gone up and quality have gone down big time. I hate it when Adena Stubbs and Elis ward particularly Elis who say at the time of auction I’ve bought 10 of these make up, candles, perfume and cashmere wraps. - highly irritating and covetous to say the least Think they forget that the majority of people don’t earn that much money and at the moment with the pandemic people have lost their jobs and are struggling financially. Think Gemporia should up it’s game and the quality of its goods.”

Helpful Report

Posted 4 years ago

“My mom has bought me several pieces of jewellery unfortunately the stones in many of my rings have come out. Ashame really as mom has spent alot of money with gems.”

Helpful Report

Posted 4 years ago

“I have bought numerous items from gemporia.. Happy with the majority of what I bought.. have sent a few items back and refund was sorted quickly.. particularly like Glenn lehrers collections.. when I have spoken to the call centre they have been very professional and friendly..”

Helpful Report

Posted 4 years ago

“What is wrong with all the presenters on Gems TV!! I used to love watching but it is now SO disjointed, what with too many presenters on screen at a time and time-filling "documentaries". Also, why do ALL the presenters have to wave their hands about in such a stupid fashion; it is SO off-putting. I used to buy lots from Gems for 15 years, since the start, but I can't stand watching you any more.”

Helpful Report

Posted 4 years ago

“AWFUL, AWFUL COMPANY. Ridiculously amped up prices for high street quality jewellery. Using actors as presenters to persuade vulnerable old people like my mother to spend all their money on these "investment" pieces. I went to get a few of her pieces independently appraised from her extensive "collection" and they weren't worth 20% of what she paid for them!! I am infuriated with how easily they can manipulate and essentially con people out of their hard-earned money to buy sub-standard rubbish. The worst part is, they have brainwashed my mother into thinking she is passing down a hefty inheritance to her children!! Please pass on the message, if you value your money - AVOID THIS COMPANY AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“Terrible, untrustworthy company. They sell sub standard jewellery and take delight in using the presenters to cover their fakery. As for Dave Troth,the moustache doesn't make you look any more serious just a joke.”

Helpful Report

Posted 4 years ago

“This company is dishonest and uses all the waffle they can to sell the unrealistic priced jewellery. Also I am still waiting to see a person of colour female presenter. No wonder Alexandra left. We see you !!!!!”

Helpful Report

Posted 4 years ago

“Watching the program tonight Some expensive jewellery being sold When you look at the work top or presenters desk It was all scratched dirty black marks expecially when the cameras zoom in To me this cheepens the jewellery being sold Gems needs an update You expect people to buy Give the buyers something back Clean updated set”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY. They write their own reviews FYI. Absolute rubbish products and terrible customer service. We dealt with a Laura Imms and Patricia Doyle who were incredibly unhelpful and insincere. I work an office job and has this engagement ring for 4 months before it bent and the stone fell out which they claimed to be accidental damage they would not cover in their warranty and I was to claim from my home insurance! Stay away and save yourselves the disappointment.”

Helpful Report

Posted 4 years ago

“I purchased the visage browperfect and am DELIGHTED to say it really works. I am 64yrs old and my brows were disappearing fast, and most products I have used didn't look good. So thanks gems tv for finding very good quality products that really work.”

Helpful Report

Posted 4 years ago

“I'd be very cautious with those Trust pilot reviews they are fraudulent this company should be reviewed by Trading Standards for misrepresentation of products sold poor quality misleading sales”

Helpful Report

Posted 4 years ago

“I ordered a box to keep my rings and other items in, my order was taken plus the money went out of my account. Today I received an email saying unfortunately we have had to cancel your order. No explanation, how rude was that! Obvious the item was there for sale because you took my order and the money out of my bank account. I trust the money has been refunded to my account today. Not happy with Gemporia.”

Helpful Report

Posted 4 years ago

“Bought a ring from here and first time on the stone fell out.. Got in touch with them and was told I could return it to them but I would have to pay for the stone to be replaced.. Absolutely disgusting why should I have to pay for something they've made faulty.. Needless to say I haven't bought anything since and have no intentions of doing so...”

Helpful Report

Posted 4 years ago

“Bought an opal ring..after a few months opal crumbled in the setting ...Gemporia didn't help or repaired the ring .would never buy a another thing from them .”

Helpful Report

Posted 4 years ago

“I found that gemporia we’re selling an Australian opal bracelet for nearly £80 and on their sister company they were selling the same bracelet for £12. Same bracelet same carat weight... how can they rip people off like this... same company owners, should be ashamed.”

Helpful Report

Posted 4 years ago

“Bought a lovely aquamarine ring, wore it for literally 15 minutes and the stone had fallen out and couldnt find it anywhere, so cannot return it, would never buy any ring with claw fixing from gemporia again.”

Helpful Report

Posted 4 years ago

GEMPORIA is rated 1.7 based on 252 reviews