GEMPORIA Reviews

1.7 Rating 252 Reviews

13 %

of reviewers recommend GEMPORIA

Company Reviews

Questions

Metrics

1.7

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does GEMPORIA resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 38% of reviewers feedback is GEMPORIA resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

42.86%

Industry Average

“ wonder why? Annoying and so far up themselves now Wanted to close my account but customer service say I have to write in to close account so have just suspended it. ”

- Anonymous

“ Ordered a ring was good price but a couple of weeks later same ring reduced by £40. Tried customer service no joy, could have easily refunded me £40 and I would have kept ring.returned the ring. So far I've spent £24 returning rings. Won't even look at programme again. ”

- valerie skilling

“ Sorry for the low rating Customer service was excellent I had a problem. ”

- Christina Coe

GEMPORIA Reviews

Customer Service - Bad