Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.54

3.5 Rating 325 Reviews

65 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gen mobile has been very responsive to questions and requests. It is the best value anyone can find for the services and products received.”

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Posted 4 years ago

“I had one line for my son since last October and the service is great so far. He uses mostly for texting and watching videos. And loves the service. I then decided to move on myself to GEN as well. And today I was able to move with my existing number. The whole process was hassle free with such a great bunch of folks in their customer care always ready to take up your query. A basic feature like Wi-Fi calling was not available with my previous carrier and their network was pathetic. I had such a problem with those guys. Their customer care was a joke. With no live chat support and you end up waiting for more than 30 minutes for your call to get attended. I am happy that I got rid of them. GEN is GENUINE. Thank you so much!”

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Posted 4 years ago

“GenMobile is the best - and I have been with NUMEROUS cell phone service providers. I have turned COUNTLESS people on to your service (at least SEVEN) and yes, I need to start grabbing me rewards :). I also reviewed you on Sitejabber a while back and gave you 5-Stars. I have meant to also review you on Trustpilot, but I have no yet gotten around to it. Needless to say, however, that I am very happy with GenMobile right now. The other evening I had a hard sell from a Comcast agent (I have XFinity/Comcast Internet service) and they were telling me how I can have FREE cell phone service and would only need to pay for data - and I told them that for the time being, I was happy with GenMobile.”

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Posted 4 years ago

Hi Jaqi, We are so happy to hear that you are enjoying our service! Thank you for all your referrals. We truly appreciate it! Make sure to use our Refer a Friend program so you can earn reward credits to use on your next bill or phone! Here is the link: https://www.genmobile.com/pages/refer-a-friend Cheers, The Gen Mobile Customer Care Team

Posted 4 years ago

“No issues with service very satisfied”

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Posted 4 years ago

“It is really good”

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Posted 4 years ago

“With this company customers come first and services is great”

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Posted 4 years ago

“Everything good..”

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Posted 4 years ago

“I've been happy using your services. However, sometimes I don't receive text messages with and without pictures. Overall I like the service and have recommended you to friends.”

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Posted 4 years ago

Hi Reni, We glad you are enjoying our service. With regard to your picture message issue, please be aware that when you use up your allotted data, some features may be unavailable depending on the type of phone you are using. • Basic phone - group texts and picture/video messaging will not be available. • Android smartphone - group texts and picture/video messaging will not be available. • iPhones - if connected to Wi-Fi, group text and picture/video messages can only be sent to other Apple devices (iPhone, iPad, Mac, etc.) using iMessage. If you do not have any cellular data left (and are not connected to Wi-Fi) and have iMessage turned on, normal text messages will not send or receive if you are out of data. You must disable iMessage for regular texting to work. We recommend you download our Gen Mobile Care app to track your data usage. If you still have issues, please call or chat with us so we can troubleshoot your issue. We appreciate and thank you for your feedback. Sincerely, Jessica T.

Posted 4 years ago

“I have enjoyed using Gen Mobile since I began last summer. No issues, great coverage.”

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Posted 4 years ago

“I have no problem with Gen Mobile. Service has been great. No drop calls.”

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Posted 4 years ago

“Basic service, but very reliable. No billing issues-- ever!”

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Posted 4 years ago

“Great coverage and easy setup.”

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Posted 4 years ago

“I have never had a problem with Gen Mobile. And the price is right.”

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Posted 4 years ago

“I love using Gen Mobile! I get all of the reliability of a big name cell carrier with low costs and no contracts. I have recommended this service to several people who complain about the high price of other plans.”

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Posted 4 years ago

“This service has been problematic, and the customer service was not helpful at all.”

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Posted 4 years ago

Hi Anna, We are very sorry for the trouble you are experiencing. We have asked customer care to reach out to help you resolve your issue. We appreciate your feedback and thank you for bringing your issue to our attention. Sincerely, Jessica T.

Posted 4 years ago

“I'm extremely pleased with Gen Mobile. Associates are knowledgeable, helpful, and will work with you to resolve issues.”

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Posted 4 years ago

“Good line quality, good customer service.”

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Posted 4 years ago

“Affordable service on sprint network. Easy to use and great costumer service.”

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Posted 4 years ago

“I found the customer service was very knowledgeable for turning on the service or when I had to switch device!”

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Posted 4 years ago

“No perceivable difference from the service I had with Sprint, for a much lower cost. Customer service was very helpful when I initially bought the wrong plan on accident, and auto-pay has been hassle free.”

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Posted 4 years ago

Gen Mobile is rated 3.5 based on 325 reviews