Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.18

3.2 Rating 382 Reviews

55 %

of reviewers recommend Gen Mobile

About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

Visit Website

Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

Write Your review

Tell us how Gen Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service, support, responsive excellent customer service, support, responsive”

Helpful Report

Posted 3 years ago

“1. The Gen Care App does not allow you to change accounts if your number changes. 2. The renewal options on the webpage (shopify) are not visible and no search function is available. 3. The ability to re-order from a previous order is not available either. This forces a person to speak to a representative every time a renewal is need.”

Helpful Report

Posted 3 years ago

“Gen Mobile service is OK.”

Helpful Report

Posted 3 years ago

“Stable and fast”

Helpful Report

Posted 3 years ago

“good service reasonable price”

Helpful Report

Posted 3 years ago

“Very reliable”

Helpful Report

Posted 3 years ago

“Just there is a desire for better service, there are places ib the Tampa Bay area that are weak. Other than that I am well pleased!”

Helpful Report

Posted 3 years ago

Hi Steven, Thank you for your feedback! Sorry to hear that some places in Tampa Bay are weaker. We wanted to let you know that Gen Mobile also offers the T-Mobile network. If you are interested in trying it out to see if this fixes your spotty coverage issue, please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team

Posted 3 years ago

“Reasonable customer service when I use the chat, some better than others. Same with telephone calls. Good value. Service dropped 1 time and was back to normal next day. Good international connections.”

Helpful Report

Posted 3 years ago

“I appreciate the low plan options. Would give it 5 stars if Gen mobile worked with phones bought outside the US, and if totals (when renewing plans) would show the tax being charged. It’s misleading to not see this until you look at your credit card statement.”

Helpful Report

Posted 3 years ago

“Overall the service is good. Sometime the support cannot fix the issue then would take long time to getthe support,”

Helpful Report

Posted 3 years ago

Hi Ping, Thank you for your feedback! I apologize that support did not resolve your technical issues in a timely manner. We are looking into your case to see what we can learn from it to improve our resolution time. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“Does a fine job”

Helpful Report

Posted 3 years ago

“Good price with good value. With international call available.”

Helpful Report

Posted 3 years ago

“We bought Gen Mobile Kyocera Dura XTP E4281 Pre-owned phone and and 3 month unlimited talk and text plan. We are happy with Gen Mobile products. Phone is working great: sound is clear and loud.”

Helpful Report

Posted 3 years ago

“Very cheap and functional. Perfect mobile carrier for me.”

Helpful Report

Posted 3 years ago

“Gen Mobile is my lifeline to the outside world.”

Helpful Report

Posted 3 years ago

“Gen Mobile has good customer service and I like there affordable 3 month plan”

Helpful Report

Posted 3 years ago

“It is the best phone company if you like to call out side of the country. $15 for unlimited call and text is perfect for my mom. Sometimes I can hear Double sounds that is the only thing is annoying. It is happening after gen move to GSN.”

Helpful Report

Posted 3 years ago

Hi Shawn, Thank you for your feedback! Please let us know if you mom is still hearing double sound. We will have our customer care team reach out to help her reset her network or troubleshoot to see if this will resolve the issue. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“I like Genmobile very much. It is reliable and good value for the amount we pay.”

Helpful Report

Posted 3 years ago

“Good phone plan for the money. Keep up the good work.”

Helpful Report

Posted 3 years ago

“smoking servise at a smoking price...........!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

Gen Mobile is rated 3.2 based on 382 reviews