Genpower Reviews

Name: Genpower
Rating: 1.72

1.7 Rating 72 Reviews

18 %

of reviewers recommend Genpower

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1.7

Based on 72 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Genpower 1 star review on 17th December 2021

R O Stanley

Anonymous

Anonymous // 01/01/2019

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“Where to start with these clowns! I thought if I bought from a Hyundai dealer I'd get great service, wow, how wrong I was!! I bought a suitcase generator from them, It turned up damaged, the engine cover screw was totally chewed. I requested a new screw, they had none, a main dealer without a stock of basic parts, unbelievable. They told me to wait. After a week of no update I requested a return as I suspected the item couldn't possibly be new with a chewed up engine cover screw. Suddenly they have stock of the screw and send it out. I get the packet and open it, WRONG SCREW! it's so easy to send the one engine cover screw but they sent me 3 random tiny screws. I again request my return which they arrange. Collection booked for 5th of jan 2022, with TNT, I wait in ALL DAY having taken a day off work, no one comes. I contact genpower and they tell me the courier came, absolute LIES from an incompetent company!! They then tell me they arranged a pick up for today, the 6th, they tell me this whilst I'm at work at 530pm so no chance to be there to hand over the item. In my life i honestly never dealt with such incompetence and poor service. If i could give zero stars I would. Do yourself a favour, buy from someone else!!”

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Posted 2 years ago

“Like your other reviewers I suggest you don't go anywhere near Genpower Hyundai. Our diesel pump blew up within seven days of first use. It took months for Hyundai to collect it. Three more months to repair it. Returned to us full of black oil, with metal scarf in the oil and filter and sump clearly visible. Clearly not useable. Now Hyundai are quoting a further month to repair it! They are simply refusing to replace it with a new pump. Their website says a new pump can be despatched in a couple of days so they can do it if they want to.”

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Posted 2 years ago

“I would seriously think about using this company before purchasing anything from them. I bought a jet washing machine circa £1000.00. I year ago. The on off switch failed which had rendered the machine inoperable . So under warranty I tried to get a preplacement part, this started end of July, guess what still no part supplied. This is not the first time I have been unfortunate enough to try deal with this major brand, or is it the aftersales part of the organisation. Previously I have requested parts to service my machine, the process was painful and lengthy and not all parts were available. I also tried to order replacement components like lances and hose including connections. Parts were missing from the order and it took weeks and weeks to get the issue resolved. It took me over a week in calls to get to speak to someone about my warranty issue. Eventually, I spoke with a guy called Sean. He asked me to send a picture of the part, serial number and proof of purchase which I did. After weeks of chasing, I was told the part was being despatched although trying to find a simple on off switch had proved rather difficult. Thank god I dont ever need anything doing mechanically. So despite sending 3 picture of the part, wrong switch was sent. I flagged this up and Im still waiting weeks after. You cannot get answers on why the wrong part was sent. You struggle to get any one to answer a phone. I demanded to be sent the MD email and address and contact number, all to be ignored or request deflected. This company seems in so much disarray. They struggle to communicate, when they do they provide inaccurate information and contradictory. Trying to get anyone to take ownership is poor to say the least. ALL THIS FROM A MAJOR BRAND. MY advice is consider what you may need from these guys before purchasing and the affect it may have on you and your business. I would serious recommend anyone to think very carefully before purchasing anything from Genpower full stop After warranty anything I need will be sourced elsewhere!!!!”

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Posted 3 years ago

“We purchased a 5 in 1 tool which broke after a couple of uses. We contacted them and they sent us a spare part which we had to fit ourselves but this did not resolve the issue. We have had to contact numerous times before they agreed we could return the item. They advised the product would be picked on two occasions and I tool annual leave both days for nobody to turned up. I would not recommend this company the customer service is appalling They are selling products not fit for purpose and disregard any guarantees on items. Steer clear!”

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Posted 3 years ago

“I first got in touch with genpower 8th July because my mower was shredding drive belts I sent photos of the drive mechanism and was told I needed a new gearbox pulley ,so I agreed to purchase one 5 weeks later I got a response they said I would have to buy a complete gearbox as it's not possible to buy just the pulley wheel I paid £86.66 +vat and also a new drive belt total cost £106.00 after many phone calls with no answer and left messages I eventually spoke to a guy who again apologized and said he would sort it out Saturday 4 September a gearbox arrived with no pulley wheel also I don't believe it's new I think reconditioned no drive belt .so 2 months on and still have a expensive mower that I can't use .so beware don't buy or deal with this company as they have the monopoly for parts it's impossible to buy any spare parts for Hyundai mowers anywhere else.shocking company I am going to get in touch with BBC rogue traders and see how they like that.”

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Posted 3 years ago

“Worst experience ever!!! This company is not even worth one star! 3 years ago we purchased a top of the range petrol mower. It has been nothing but problems from start to finish……we email, ring, beg someone to help us but to no avail. Getting parts is nothing short of a nightmare. We did eventually secure a blade after numerous calls now to find that we need an adapter/boss …….its driving us crazy……we have tried every which way possible but with GEN POWER having the total monopoly on spare supplies ….there is no hope. We are now told this model is obsolete…….its incredulous! If you are considering buying any garden appliance from HYUNDAI/GEN POWER my advice to you (now being over £500 out of pocket) …please don’t even think about it!!! If anybody bothers to read this from GEN POWER …can we have our money back??????”

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Posted 3 years ago

“15th June Received lawnmower/strimmer the other day, not impressed with having to build it up, right down to putting on the wheels & trim, finally used it for 1st time yesterday, had to change the cutting height a few times & still did not think it gave it a good cut, went over the grass a few times which I have never had to do with any other lawnmower I have bought, also the cable came out after using it, really not impressed with it at all, only reason I am not sending it back as I really cannot be bothered having to go through all the hassle of dismantling it, packing it & taking it to return, certainly would not recommend this lawnmower to anyone that I know Update 5th August I received a very quick response (Next day) from Aarron at Hyundai regarding my feedback on my lawnmower purchase, he could not have been more helpful, what a difference it makes dealing with a Company & their staff that cares & goes out their way to help Customers, it definitley made things a lot easier, have been in contact with Aarron from the beginning. They also organized pick up of the lawnmower & I have received full refund, no quibbles about it, very rare, very happy with the outcome, Thank you once again for your time & help with this, definitley deserves 5 stars Aarron & Charlotte x”

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Posted 3 years ago

“Very disappointed with the purchase. I bought a lawn mower and after a couple of use, machine does not starts neither the cord was working. After contacting Genpower technical support explaining the situation, they ask me to send the machine back to the work shop. After a long wait for almost two months, they got back to me confirming that work shop found no fault and in order to get the machine back, they sent me invoice to pay for the delivery. In fact they were blaming me that the machine had no fault but why somebody report for a fault if machine works perfectly fine. What I have realised that they were only blaming me just for the sake of recovering delivery cost. Very bad customer service and end up paying for nothing. Please do not buy from them as I am giving you my honest review, otherwise good luck with the purchase”

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Posted 3 years ago

“Hyundai 7524 compressor Excellent service from beginning to end. Prompt and courteous delivery. When I rang to explain a part needed replacing they couldn't have been more helpful on the phone. The part was delivered the very next day. Thank you for an excellent online order experience. I certainly won't hesitate to order from you again”

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Posted 3 years ago

“My lawnmower bought in October 2019 still under guarantee not working any more . Last week been told it would be collected ... Last week on the Friday no one collected . After emails and phone call was advised would be picked up today and again has not been picked up again ..I was told it would be picked up tomorrow now but after reading the rest of the reviews it does not look like it’s going to be collected any time soon . I too may have to look at other ways of sorting this .”

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Posted 3 years ago

“Very poor service. Ordered a compressor and it was delivered broken. Genpower were far more interested in claiming from the courier than providing a replacement. They collected the broken compressor 6 days after first delivery. A replacement was received 6 days after this. This was broken too. 9 days after this the last of the replacement parts arrived. Genpower were extremely apathetic all the way through. Had to chase/complain 11 times. Eventually had a working item 24 days after order. Not good enough.”

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Posted 3 years ago

“Genpower proved to be totally unsatisfactory. On the strength of our experience, I'd advise you to either avoid them completely or only buy anything supplied by them with your credit card. We had to resort to a Credit Act 'Section 75' claim for the £1500+, that we'd spent on a Hyundai generator. It developed a fault after less than 20 hours use. We put up with five months of delays and procrastination from Genpower, during which they asked us to carry out various repairs while they supplied random parts, sometimes entirely wrong for the machine and sometimes second hand. Our generator remained unfunctioning, unrepaired, uncollected, unreplaced and unrefunded until we contacted the Credit Card company who refunded us, in full, within a few hours of our phonecall.”

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Posted 3 years ago

“After emails I couldn't respond to, I eventually got through via a 2 hour wait on the phone. Ordered a part for my chainsaw. It arrived 4 days late and they had the cheek to send an after market non genuine part. Not happy at all.”

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Posted 3 years ago

“Appalling company I have been dealing with a company called genpower disgusted at the way they’ve handled my case I purchased a jetwash used about 6 times pistons had gone so returned to them they have had it 2 months with limited contact of them every time I ring they say they will ring back and don’t it’s costing me money as I have to hire one while they have it I’ll probably get more luck of this review of a reply appalling way to run a buisness definitely be shopping else were in future if and when I get my jetwash back”

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Posted 4 years ago

“A little slow due to covin19 other then that Great service 👍 Brought mower and chain saw good bits of kit”

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Posted 4 years ago

“I had to return a Hyundai mower as it was not up to the job. Had great difficulty making any contact with after sales, but eventually the machine was returned and was told I would get a refund. Could not believe it when I found the refund was £72.55 less than I paid. This is appalling, don't use them.”

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Posted 4 years ago

“I bought a Hyundai mower and there was a problem with delivery that was my fault. Genpower went to great lengths to redirect even going so far as contacting the delivery firm (TNT) that was actually on the way to my premises and redirecting to another address 100 miles away. The only frustration is that their phone lines are switched off because of Covid but they dealt with my problem promptly by email. I consider they went ABOVE AND BEYOND WHAT COULD BE EXPECTED. Thank you Genpower”

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Posted 4 years ago

“Do not buy from Hyundai if genpower deals with there after sales, Absolutely the worse customer service I have experienced they deliberately put hurdles in your way while trying to get the issue resolved, Ignore any questioned you ask them and refuse to pass you onto a supervisor, I will not buy another Hyundai machine if this is there after sales customer service, marked them one as zero not an option”

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Posted 4 years ago

“Steer clear from this company. Very deceitful. Two jet washes. First pump broke. Second, two days to start, then failed. Cost me money for return and loss of fuel and oil x2. Company pretends to be professional. Will not communicate. Recognises your phone number and blocks. I opened dispute - "Item not fit for purpose" Next step, trading standards.”

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Posted 4 years ago

“Bought the hp530 spe cost over 400 pounds the gearbox has failed i have now been waiting 5 weeks to get this sorted no replys from Josh to when the part will be delivered originally stated 1-5 working days 4 weeks ago tried phoning them the phone lines are down i feel I'm being ignored now shocking service was going to use again to buy a petrol srimmer and chainsaw but not now i will be speaking to trading standards over this”

Helpful Report

Posted 4 years ago

Genpower is rated 1.7 based on 72 reviews