Genpower Reviews

Name: Genpower
Rating: 1.70

1.7 Rating 74 Reviews

18 %

of reviewers recommend Genpower

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1.7

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Genpower 1 star review on 17th December 2021

R O Stanley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a 5 in 1 tool which broke after a couple of uses. We contacted them and they sent us a spare part which we had to fit ourselves but this did not resolve the issue. We have had to contact numerous times before they agreed we could return the item. They advised the product would be picked on two occasions and I tool annual leave both days for nobody to turned up. I would not recommend this company the customer service is appalling They are selling products not fit for purpose and disregard any guarantees on items. Steer clear!”

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Posted 3 years ago

“I first got in touch with genpower 8th July because my mower was shredding drive belts I sent photos of the drive mechanism and was told I needed a new gearbox pulley ,so I agreed to purchase one 5 weeks later I got a response they said I would have to buy a complete gearbox as it's not possible to buy just the pulley wheel I paid £86.66 +vat and also a new drive belt total cost £106.00 after many phone calls with no answer and left messages I eventually spoke to a guy who again apologized and said he would sort it out Saturday 4 September a gearbox arrived with no pulley wheel also I don't believe it's new I think reconditioned no drive belt .so 2 months on and still have a expensive mower that I can't use .so beware don't buy or deal with this company as they have the monopoly for parts it's impossible to buy any spare parts for Hyundai mowers anywhere else.shocking company I am going to get in touch with BBC rogue traders and see how they like that.”

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Posted 3 years ago

“Worst experience ever!!! This company is not even worth one star! 3 years ago we purchased a top of the range petrol mower. It has been nothing but problems from start to finish……we email, ring, beg someone to help us but to no avail. Getting parts is nothing short of a nightmare. We did eventually secure a blade after numerous calls now to find that we need an adapter/boss …….its driving us crazy……we have tried every which way possible but with GEN POWER having the total monopoly on spare supplies ….there is no hope. We are now told this model is obsolete…….its incredulous! If you are considering buying any garden appliance from HYUNDAI/GEN POWER my advice to you (now being over £500 out of pocket) …please don’t even think about it!!! If anybody bothers to read this from GEN POWER …can we have our money back??????”

Helpful Report

Posted 3 years ago

“Very disappointed with the purchase. I bought a lawn mower and after a couple of use, machine does not starts neither the cord was working. After contacting Genpower technical support explaining the situation, they ask me to send the machine back to the work shop. After a long wait for almost two months, they got back to me confirming that work shop found no fault and in order to get the machine back, they sent me invoice to pay for the delivery. In fact they were blaming me that the machine had no fault but why somebody report for a fault if machine works perfectly fine. What I have realised that they were only blaming me just for the sake of recovering delivery cost. Very bad customer service and end up paying for nothing. Please do not buy from them as I am giving you my honest review, otherwise good luck with the purchase”

Helpful Report

Posted 3 years ago

“My lawnmower bought in October 2019 still under guarantee not working any more . Last week been told it would be collected ... Last week on the Friday no one collected . After emails and phone call was advised would be picked up today and again has not been picked up again ..I was told it would be picked up tomorrow now but after reading the rest of the reviews it does not look like it’s going to be collected any time soon . I too may have to look at other ways of sorting this .”

Helpful Report

Posted 3 years ago

“Very poor service. Ordered a compressor and it was delivered broken. Genpower were far more interested in claiming from the courier than providing a replacement. They collected the broken compressor 6 days after first delivery. A replacement was received 6 days after this. This was broken too. 9 days after this the last of the replacement parts arrived. Genpower were extremely apathetic all the way through. Had to chase/complain 11 times. Eventually had a working item 24 days after order. Not good enough.”

Helpful Report

Posted 3 years ago

“Genpower proved to be totally unsatisfactory. On the strength of our experience, I'd advise you to either avoid them completely or only buy anything supplied by them with your credit card. We had to resort to a Credit Act 'Section 75' claim for the £1500+, that we'd spent on a Hyundai generator. It developed a fault after less than 20 hours use. We put up with five months of delays and procrastination from Genpower, during which they asked us to carry out various repairs while they supplied random parts, sometimes entirely wrong for the machine and sometimes second hand. Our generator remained unfunctioning, unrepaired, uncollected, unreplaced and unrefunded until we contacted the Credit Card company who refunded us, in full, within a few hours of our phonecall.”

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Posted 3 years ago

“After emails I couldn't respond to, I eventually got through via a 2 hour wait on the phone. Ordered a part for my chainsaw. It arrived 4 days late and they had the cheek to send an after market non genuine part. Not happy at all.”

Helpful Report

Posted 4 years ago

“Appalling company I have been dealing with a company called genpower disgusted at the way they’ve handled my case I purchased a jetwash used about 6 times pistons had gone so returned to them they have had it 2 months with limited contact of them every time I ring they say they will ring back and don’t it’s costing me money as I have to hire one while they have it I’ll probably get more luck of this review of a reply appalling way to run a buisness definitely be shopping else were in future if and when I get my jetwash back”

Helpful Report

Posted 4 years ago

“I had to return a Hyundai mower as it was not up to the job. Had great difficulty making any contact with after sales, but eventually the machine was returned and was told I would get a refund. Could not believe it when I found the refund was £72.55 less than I paid. This is appalling, don't use them.”

Helpful Report

Posted 4 years ago

“Do not buy from Hyundai if genpower deals with there after sales, Absolutely the worse customer service I have experienced they deliberately put hurdles in your way while trying to get the issue resolved, Ignore any questioned you ask them and refuse to pass you onto a supervisor, I will not buy another Hyundai machine if this is there after sales customer service, marked them one as zero not an option”

Helpful Report

Posted 4 years ago

“Steer clear from this company. Very deceitful. Two jet washes. First pump broke. Second, two days to start, then failed. Cost me money for return and loss of fuel and oil x2. Company pretends to be professional. Will not communicate. Recognises your phone number and blocks. I opened dispute - "Item not fit for purpose" Next step, trading standards.”

Helpful Report

Posted 4 years ago

“Bought the hp530 spe cost over 400 pounds the gearbox has failed i have now been waiting 5 weeks to get this sorted no replys from Josh to when the part will be delivered originally stated 1-5 working days 4 weeks ago tried phoning them the phone lines are down i feel I'm being ignored now shocking service was going to use again to buy a petrol srimmer and chainsaw but not now i will be speaking to trading standards over this”

Helpful Report

Posted 4 years ago

“genpower will not honour the warranty ,they just give you the runaround rogue traders should not be trading”

Helpful Report

Posted 4 years ago

“I have given 1 star for service as 0 isn't an option. Bought Hyundai Lawnmower in June, Broke in July, argued for 6 weeks about replacement. Agreed in September to take lawnmower back in with full refund as they wouldn't replace it?: Numerous requests for refund over 10 weeks, still no refund. Will probably need to go to small claims court procedure. TERRIBLE COMPANY, TERRIBLE PRODUCT, TERRIBLE CUSTOMER SERVICE!”

Helpful Report

Posted 5 years ago

“I recently purchased a Hyundai pressure washer from Genpower and this was duly delivered to my home. However, I could not get the machine to pump water. When I called customer services, they said the machine needed at least 14l of water a minute. I'm on a mains water supply, with decent pressure but when I measured it we only achieved 7l a minute. I called Genpower asking to return the pressure washer under distance selling regulations, as it was less than the 14 days. I paid for the £49.95 large/heavy courier return, but they deducted £130.00 "restocking" charge from the refund. When I called to query this, the rep wasn't interested in my concerns it was more of a "that's what the computer says" attitude. I contacted Pembrokeshire Trading Standards over the matter, and they stated Genpower were breaking the law with a blanket 25% restocking charge in all circumstances. It is something trading standards will be taking up with Genpower. So I'm the best part of £200.00 down, and Genpower doesn't care. Like I said in the title, the is the WORST experience I have ever experienced with an online retailer. The only option I have now, which I will be taking, is to pursue Genpower through the small claims courts and file a civil action for unfair/excessive restocking charges.”

Helpful Report

Posted 5 years ago

“I bought a Healthway air purifier / had a fault / also a horrible smell. They collected it quickly they received 15/05 2019 / however the refund did not happen / got it via paypal today 7/06 /2019. I always pay by paypal who usually sort out any problemds however bad the seller.”

Helpful Report

Posted 5 years ago

“Dreadful service they had my Hyundai for 4 weeks and returned it without fixing it Now waiting weeks for them to pick up to have another attempt Dreadful service as this is warranty claim”

Helpful Report

Posted 6 years ago

“Would not buy from these again, appalling!!!!!!! Would not buy from these again, after sales service appalling. They were supposed to have done repairs, but only bodged it and now want to charge me to send it back to do what they should have done in first place. They even suggested I attempt to repair the machine myself, even though it was under a 3 year guarantee. Very condescending technicians, not helpful at all!!!!!”

Helpful Report

Posted 6 years ago

“Terrible service. No regard for customers.”

Helpful Report

Posted 6 years ago

Genpower is rated 1.7 based on 74 reviews