Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,589 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and received e-tickets the same day. Very efficient service from Mr Walker”

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Posted 2 years ago

“It has been an easy and quick booking and the cheapest booking I have ever had.No hassles and confirmation and e-ticket was issued without delays .Thank you So much Kevin Walker”

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Posted 2 years ago

“My payment for my plane ticket was not going through and Kevin was very helpful with getting my payment through and booking my flight.”

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Posted 2 years ago

“Great service from Kevin on Chat Regarding flight time and terminal Info”

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Posted 2 years ago

“Thank you Kevin for my last minute Date change with better price”

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Posted 2 years ago

“My flight time changed and Kevin from PH Travel kept me informed and found suitable flights for me and sent me new E-ticket Immediately”

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Posted 2 years ago

“Sarah helped to send email which wasn’t recieved at first so she was super helpful and nice in organising that with prompt responses”

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Posted 2 years ago

“Kevin was very helpful he tried for me all option but my bad airline not approved mu request”

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Posted 2 years ago

“Booking went without any problems and received our e-tickets by email not long after. Had a call from Eva Smith today, asking if I needed any further info, and if so on a later stage to give her a call. Only flying Nov so will leave another review after our trip.”

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Posted 2 years ago

“Very good excellent service fantastic”

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Posted 2 years ago

“I am very happy with your customer service”

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Posted 2 years ago

“Good customer service”

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Posted 2 years ago

“Very prompt and good services and follow up.”

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Posted 2 years ago

“Fast and efficient service”

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Posted 2 years ago

“They answer my queries in full.”

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Posted 2 years ago

“very good service”

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Posted 2 years ago

“This is the fourth time I've used PH Travel (Getaflight) and Freddy Williams has been my point of contact every time and he has been excellent. Would definitely recommend this company and ask for Freddy!!!”

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Posted 2 years ago

“Good service and a firm that answers the phone! Sorts out issues and gets them resolved.”

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Posted 2 years ago

“Please Avoid this Company. Horrible experience with them and the customer service talk over you and interrupt you. I have booked a flight online and had to cancel just 3 hrs later following issues around Hurricane Ian. My ticket at this point hadnt been issued and I had received an email saying that it would not confirm for 24 hrs. Whilst on the phone to them a second time they sent me through the ticket which I had asked them to cancel a minute earlier. They are saying they are witholding £250 as per the wish of the airline which I do not believe. I have unfortunately had to cancel flights in previous years and never had this experience before. Looking at the reviews, which I wish I had done before booking, it appears that this may not be the end of my issues as the part they claim to be refunding does not look like it will be forthcoming based on other peoples experiences. The one star reviews to me appear genuine unlike the 5 star reviews which appear generic.”

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Posted 2 years ago

“Very good experience. Kevin walker very dealt very well with the booking”

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Posted 2 years ago

Getaflight is rated 4.5 based on 1,589 reviews