Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,589 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bunch of cowboys . Do not use. Flight cancelled by Swiss Air. Did nothing . 24 hours later offered a flight a day later. This was a business class flight. Unbelievably bad. Please avoid. Am going to complain to ATOL”

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Posted 4 years ago

“For great customer services”

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Posted 4 years ago

“Thanks to Khaif for reassuring me and sending me the details to allow my seat selection. Much appreciated”

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Posted 4 years ago

“I cancelled my flight more then two months ago and company email to me, they said they will take 6 to 8 weeks to refund my funds but after 8 weeks all staff giving me different story and excuses and now they are not giving me any exact time when will they refund.. Absolutely unsatisfying service...”

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Posted 4 years ago

“Will never book with these guys again. Booked flights to Saudi Arabia but then my wife became unwell. They were unsympathetic. They asked why I couldn't travel with my kids....didn't seem to understand that I can't really leave my sick wife to fend for herself. I contacted airline who said that I should send a doctor's letter via travel agents. I sent it to them (at a cost, had to pay GP £30) and then they didn't even send it to the airline. They claim that they called airline and were told they they'll only offer refund if there's a bereavement. I didn't want to be penalised with a no show so I told them to cancel booking. I will get taxes back but stand to lose £1200. They said I should claim on insurance but I'll still have to pay excess so still going to lose £600. Not my wife's fault she was ill. Avoid them, if something goes wrong, they won't help.”

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Posted 4 years ago

“First few people i spoke to wasnt helpful at all. First person was asak i think cant remember. But spoke to kaif and he was so helpful and empathetic and he actually listened to what i was saying, if it wasnt for him i wouldn't use your service again. So thankyou Khaif for all your kind words. Rifhat”

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Posted 4 years ago

“Im very happy with Getaflight Customer Service, i would recommend it to everyone honestly, especially the staff is amazing, Mr Kifayat Khaif helped me to solve my problem in no time. Thank you very much !”

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Posted 5 years ago

“LIARS!!!! ..Avoid like the plague. They are a scam outfit. I was left stranded in Hawaii and have ignored me since. I am in the process of taking them to court.”

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Posted 5 years ago

“First person I spoke to was rude and nasty (Ashok) but the people I spoke to Alister and especially Kifayat Khaif were helpful and was able to explain all the details of the date changes. Kifayat Khaif was very nice and friendly, unlike Ashok, he spoke in a calm manner and got back to me personally with updates and did not stop untill I was happy with the tickets. Thanks to Kifayat I was able to get tickets in an emergency, I know if it was left to Ashok it would never have happened.”

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Posted 5 years ago

“Very bad to deal with and lost a lot of money through them”

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Posted 5 years ago

“Cheap flight prices and excellent customer service. Kifayat Khaif was extremely helpful. Would use GetAFlight again.”

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Posted 5 years ago

“very very bad experience, non-coooerative attitude with regard to refund of tickets and other matters only making money purpose no customer satisfaction”

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Posted 5 years ago

“I made an error with my online booking. This company was easy to contact and went to extraordinary lengths to assist me with getting the matter resolved. Would not hesitate to recommend this efficiency and service. Thank you!!!”

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Posted 5 years ago

“kifayat khaif helps me a lot in amending my flights and Getaflight is rly helpful”

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Posted 5 years ago

“Kaif was fantastic really helpful and removed my worries instantly, he went above and beyond and resolved my issues, really professional and polite, he is a great asset to his company, thank you once again.”

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Posted 5 years ago

“Thank you Khaif, you were really helpful and polite. Will be happy to come to you for future flight bookings. Very nice of you”

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Posted 5 years ago

“Thanks to khaif I was able to change my flights date.”

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Posted 5 years ago

“Khaif was really good at helping me book my flight!”

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Posted 5 years ago

“Worst service. Stay away from this company. They dont bother to reply you on customer care. I booked flight and they cancelled at last moment and didnt give me refund. I contacted airline and they said flight was cancelled by travel agency.”

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Posted 5 years ago

“Scammers. Didn't issue my daughter's tickets despite paying for the whole family. Been calling them everyday for the last week and all what I get is promises. Very unhelpful, incapable and chaotic. Our flight is soon and we're desperate and in a very bad situation because of them.”

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Posted 5 years ago

Getaflight is rated 4.5 based on 1,589 reviews