Getaflight Reviews

Name: Getaflight
Rating: 4.56

4.6 Rating 1,642 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jitty was brilliant. She was very helpful, gave good flight options, helped reorganise our flight, was professional, well mannered and called us back promptly!”

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Posted 2 years ago

“As come back customer, I found staffs are kindly and helpful.”

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Posted 2 years ago

“My Agent Jitty was very helpful when changing my flight dates she managed to find a better alternative which saved me about £100. It was also nice to speak to someone who gave their real (or credible) name! I see PH Travel is based in the UK however I think they use an Indian call centre for customer services. Its insulting our (PH Travel Customers) intelligence to expect us to believe guys with Thick Indian accents are really called "James McGregor" or "Richard Davis" It means the guy who is Just about to take your money is Lying about who he really is. It's not a good start to a financial transaction is it? I think this must be a company directive because the chances of calling into a business and speaking in my case to two men with strong Indian accents and both of them having "English" names are virtually Nil. Please be Straight with your customers we really don't care if your name is Hitesh or Anil but we sure know is not what you're telling us.”

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Posted 2 years ago

“Phone answered promptly and efficiently. Helpful; staff who was able to deal with my booking there and then and get it all sorted”

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Posted 2 years ago

“BELLA SMITH, was very helpful and efficient. Had a problem with paying the fare, but Bella l, helped resolve the issue. Thank you Bella”

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Posted 2 years ago

“Bella smith was so helpful and advising really good buying the tickets from the company .”

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Posted 2 years ago

“A very easy process I must mention Jitty she was very helpful and professional.”

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Posted 2 years ago

“Jitty was helpful, when I could not get the booikng on-line to work, I sent chat message and she called me. So my booikng was completed. Thank you”

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Posted 2 years ago

“I had my flight changed and asked if I can change it to suitable date? I was lucky to be served by a true gentleman Richard neeson very much helpful and kind just made look so easy unlike the previous ones”

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Posted 2 years ago

“very good service and very impressed with the young lady Jitty who looked after me and shall probably be using you again Thank you. Phil”

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Posted 2 years ago

“Bella smith was so kind and very patient in helping me giving me best options and decisions, she is a gem to your organisation let her reach great heights world need’s people like Bella smith cheers”

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Posted 2 years ago

“Jitty was very quick and efficient with our request and very helpful ☺️”

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Posted 2 years ago

“Lovely! So helpful!”

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Posted 2 years ago

“Great service and communication , Maggi Grace helped me several times on up grades of seat ! Faultless , im a regular flyer and always use getaflight when possible”

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Posted 2 years ago

“Very good service would use again not a problem”

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Posted 2 years ago

“Having checked the online booking service i decided to call Getaflight to make my booking. I spoke with Jitty and she was incredibly helpful and offered brilliant customer service and what I considered a very reasonable and acceptable price for my trip to Thailand in November with my partner. Online is fine but it cannot compare with speaking with Jitty. Thank you and I will make future bookings in this manner and with Jitty.”

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Posted 2 years ago

“very good service helpful on telephone prompt response thanks to Richard”

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Posted 2 years ago

“I got decent customer service by Bella Smith. Thanks Getaflight.”

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Posted 2 years ago

“I recently booked a flight with them but I made an error with my husband’s name. Called customer service and spoke with one of their agents, Miss Sophia Brown. She was very accommodating and helpful. The details of the error was communicated through email and in no time it was swiftly sorted out, thanks to her. I would be happy to book future flights with them and would also recommend to friends.”

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Posted 2 years ago

“Bella Smith was excellent. Flights books without an issue. All names and dates etc were double checked before issuing tickets. Would throughly recommend. Brilliant service. Much appreciated.”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,642 reviews